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Crisis Call Center Jobs in Quebec (NOW HIRING)

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Crisis Call Center information

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$9

$23

$38

How much do crisis call center jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for crisis call center in Quebec is $23.24, according to ZipRecruiter salary data. Most workers in this role earn between $16.11 and $26.92 per hour, depending on experience, location, and employer.

What is a crisis call center?

A Crisis Call Center is a specialized service that provides immediate support, resources, and intervention for individuals experiencing emotional distress, mental health crises, or other urgent situations. Staffed by trained professionals or volunteers, these centers offer confidential assistance over the phone, and sometimes through text or online chat. Their main goal is to help de-escalate crises, provide emotional support, and connect callers with appropriate services or emergency help when needed.

What are the key skills and qualifications needed to thrive as a crisis call center specialist, and why are they important?

To thrive as a Crisis Call Center Specialist, you need strong listening skills, crisis intervention training, and often a background in psychology, social work, or a related field. Familiarity with call management systems, crisis intervention protocols, and relevant certifications like ASIST (Applied Suicide Intervention Skills Training) is common. Exceptional empathy, emotional resilience, and the ability to remain calm under pressure are crucial soft skills. These competencies enable effective support for individuals in crisis, ensuring their safety and connecting them with appropriate resources.

What are some common challenges faced by crisis call center staff, and how are they supported in managing stress?

Crisis call center staff often handle emotionally intense situations, which can lead to compassion fatigue and stress. To help manage these challenges, many centers provide regular supervision, access to mental health resources, and debriefing sessions after particularly difficult calls. Team members typically work closely together and support each other, fostering a collaborative environment. Ongoing training in self-care and stress management is also common to help staff maintain their well-being while providing crucial support to callers.

What qualifications do you need to work for the crisis call center?

To work as a crisis call center agent, candidates typically need a high school diploma or equivalent, strong communication and active listening skills, and the ability to handle stressful situations. Some positions may require training in crisis intervention or mental health first aid, and familiarity with call center software is often preferred.

What job categories do people searching Crisis Call Center jobs in Quebec look for?

The top searched job categories for Crisis Call Center jobs in Quebec are:

Crisis Call Center jobs near you
Infographic showing various Crisis Call Center job openings in Quebec as of August 2026, with employment types broken down into 2% As Needed, 80% Full Time, 16% Part Time, and 2% Contract. Highlights an 92% Physical, 3% Hybrid, and 5% Remote job distribution, with an average salary of $48,337 per year, or $23.2 per hour.

Mental Health Therapist, First Call Care (Bilingual French)

Homewood Health

Montreal, QC • On-site

Full-time

Re-posted yesterday

Job description

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Bilingual Mental Health Therapist, First Call Care, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here!

What you’ll be doing:

  • Deliver EFAP services and other clinical services as assigned, including confidential counselling, case management, direct clinical services and assessments
  • Provide quick, effective telephonic assessments, via calls on queue and through Meet Now function, on issues regarding client behaviour and emotional health, family, wellness, work issues and other personal matters, and in crisis situations
  • Provide tangible strategies that the client can implement on their own
  • Receive case assignments, establish treatment plans, complete case progress notes and determine case closure through the Clinical Manager
  • Develop outlines for specific plans of action with each client under regular supervision
  • Complete a comprehensive psycho-social assessment on clients as needed
  • Conduct risk assessments and support suicide or other risk prevention interventions
  • Complete intervention notes and any other tracking documents as needed
  • Maintain established service level and direct service targets
  • Consult with the Stay at Work Clinical Management team as necessary and work collaboratively with colleagues to ensure timely and effective service delivery
  • Lead workshops as required and where personal competencies and time allows
  • May also provide Crisis Management Services (CMS) on an as-needed basis

What we’re looking for:

  • Master’s degree in Counselling, Social Work or Psychology
  •  Registration, in good standing with relevant governing body, as Social Worker, Psychologist, Marriage & Family Therapist or Canadian Certified Counsellor
  • 2 – 3 years’ clinical experience with a continuum of mental health and situational problems, including experience and training in solution-oriented and/or cognitive behavioral short-term therapies
  • Crisis hotline, telephonic counselling and/or EFAP experience is preferred
  • Excellent verbal and written communication and active listening skills in both English and French
  • Skilled with risk assessment, on-line research and demonstrated resourcefulness in locating and accessing emergency and/or community resources across Canada
  • Empathetic to client concerns with exceptional customer service delivery in person and on the phone
  • Flexible with a creative approach to single-session counseling and passionate about helping to create immediate change by focusing on client’s strengths
  • Awareness and acknowledgement of the value of using measurement-based care when supporting patients/clients to help guide clinical decision making; experience an asset

      English language skills are required as this role supports, communicates and/or collaborates with both French and English-speaking clients and/or colleagues nationally.

      Why work with us

      Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

      As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

      Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

      This job posting is for an existing vacant position within the organization.

      Apply