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Credit Union Jobs in Raleigh, NC (NOW HIRING)

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How much do credit union jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for credit union in Raleigh, NC is $31.69, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $18.70 per hour, depending on experience, location, and employer.

What are the common job titles in credit unions?

Common job titles in credit unions include tellers, loan officers, member service representatives, branch managers, financial advisors, and back-office staff. These roles require customer service skills, financial knowledge, and often relevant certifications or licenses. Positions vary from entry-level to management, supporting daily operations and member needs.

What are the key skills and qualifications needed to thrive as a credit union member service representative, and why are they important?

To thrive as a Credit Union Member Service Representative, you need strong financial knowledge, attention to detail, and typically a background in banking or customer service. Familiarity with banking software, cash handling systems, and compliance regulations is often required. Exceptional communication, problem-solving, and interpersonal skills help you build trust and effectively serve members. These skills and qualities are vital to ensuring accurate transactions, regulatory compliance, and a positive member experience.

What is the difference between Credit Union vs Loan Officer?

AspectCredit UnionLoan Officer
CredentialsTypically requires high school diploma or equivalent; some roles may need financial certificationsRequires high school diploma; often needs mortgage or loan origination licenses
Work EnvironmentNon-profit financial cooperative, community-focusedBanking or lending institutions, sales-driven environment
Employer & IndustryCredit unions, financial servicesBanks, mortgage companies, lending firms
Common Search/ComparisonYesYes

While credit union employees focus on member services and financial products within a cooperative setting, loan officers primarily evaluate and approve loan applications for banks or lending companies. Both roles require financial knowledge, but their work environments and objectives differ, with credit unions emphasizing community and member relations, and loan officers concentrating on lending and sales.

What are some common challenges faced by employees working at a credit union, and how are they typically addressed?

Employees at credit unions often face challenges such as managing a high volume of member inquiries, staying updated with regulatory changes, and ensuring personalized service in a fast-paced environment. To address these, credit unions typically provide ongoing training, emphasize teamwork, and utilize up-to-date technology to streamline processes. Many credit unions also foster a collaborative culture, encouraging staff to share knowledge and support one another, which helps employees deliver excellent service while staying compliant with industry standards.

How hard is it to work at a credit union?

Working at a credit union as a staff member typically involves customer service, financial knowledge, and attention to detail. The job can be demanding during busy hours and may require certifications or training in financial services. Overall, it depends on the role and individual skills, but it generally requires professionalism and good communication skills.

What is a credit union?

A credit union is a member-owned financial cooperative that provides banking services like savings accounts, loans, and credit cards. Unlike banks, credit unions are nonprofit organizations, and any profits are returned to members through lower fees and better interest rates. Membership is typically based on a common bond, such as where you work, live, or your association with a particular group. Credit unions are regulated and insured, making them a safe place for your money. They often focus on personalized service and community involvement.
What are the most commonly searched types of Credit jobs in Raleigh, NC? The most popular types of Credit jobs in Raleigh, NC are:
What are popular job titles related to Credit Union jobs in Raleigh, NC? For Credit Union jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Credit Union jobs in Raleigh, NC look for? The top searched job categories for Credit Union jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Credit Union jobs? Cities near Raleigh, NC with the most Credit Union job openings:
Credit Union jobs near you
Infographic showing various Credit Union job openings in Raleigh, NC as of August 2026, with employment types broken down into 100% Full Time. Highlights an 82% In-person, 9% Hybrid, and 9% Remote job distribution, with an average salary of $65,907 per year, or $31.7 per hour.

Bilingual Contact Center Representative II (Raleigh)

Latino Credit Union

Raleigh, NC • On-site

$17.80 - $20/hr

Full-time

Medical, Life, Retirement, PTO

Re-posted 8 days ago

Job description

Job Type
Full-time
Description
LCCU is hiring!
Your Contribution:
The Contact Center Representative II provides quality, electronic and phone service to members, including providing account information and processing account changes. The VC Representative performs a wide range of duties, possesses ample product knowledge and assists members with all services related to accounts.
As a vital member of the LCCU team, your responsibilities include the following:
  • Member Service: Provides a positive member experience by providing quality service in offering solutions based on member needs.
  • Greets members in a courteous, professional manner, providing prompt, accurate, and efficient service over the phone and through the credit union's electronic channels.
  • Handles establishment of new membership, opens accounts, resolves member issues and requests according to credit union policies and procedures.
  • Supports varied remote communication channels including online chat, requests through online access portals, telephone, email and any other available channels.
  • Promotes products and makes recommendations to members based on needs identified.
  • Learns and applies LCCU service model concepts consistently in interactions with members.
  • Maintains comprehensive knowledge of all credit union products and services, including deposit accounts, loans and promotional products and services.

Account Opening & Maintenance:
  • Handles a wide range of transactions, including account transfers, wire transfers and payments.
  • Researches and resolves account problems, including checking reconciliations, and errors in transactions.
  • Assists members with ordering new cards, issues with online access, account closures and transfers.
  • Performs account and ATM/Debit card maintenance.
  • Educates members on how to access services available through electronic channels.

Administration:
  • Complete full range of member-related administrative procedures, including retention of records.
  • Stays up-to-date and proficient in member service areas including changes in processes and systems.
  • Maintains records, files paperwork, scans documents, and performs other clerical duties as needed
  • Participates in community events.
  • Moves to and changes branches within the region as required.
  • Completes required training.
  • Performs other duties as assigned.

Job Duties and Responsibilities under Bank Secrecy Act:
  • Recognize and report suspicious practices as required.
  • Successfully complete required annual compliance training courses (BSA/Identity Theft).

Automatic Salary Growth: Employees will receive a salary increase every four months based solely on their permanence in the position, with no performance review required.
Requirements
Curious about joining our LCCU team? Here's what you'll need to bring along:
  • High School diploma or GED equivalent.
  • A minimum of 6 months in customer service and 6 months in a call center environment or 6 months in the financial industry.
  • Excellent verbal and written communication skills in English and Spanish.
  • Aptitude for building relationships and trust and maintaining professionalism in interactions with members and colleagues.
  • Ability to perform efficiently in a fast-paced, multi-task environment.
  • Proficiency in Microsoft Office and other computer software.

LCCU is the perfect fit for you if:
  • You are motivated to learn and grow into the best version of your professional and personal self.
  • Your core values resonate with pursuing meaningful results to make a positive difference in your community.
  • You thrive in an environment with team members who work from the heart. With employees from 20 different countries, we are a fun and multicultural team that comes together to embrace and learn from our differences. Organizational initiatives are constant.

What does LCCU have to offer you?
We provide a challenging and friendly work environment as well as a competitive salary and benefits package, including an employer-paid medical insurance plan, 401(k) plan (with a substantial company match), employer-paid life and disability plan, and generous paid time off to maintain a healthy work/life balance.
We foster a culture that incites creativity, encourages collaboration, and provides the opportunity for our employees to be their best and build their careers. Don't wait! Come and experience the purpose that comes with being part of the movement towards a stronger, more inclusive community.
Apply Now!
To learn more about Latino Community Credit Union visit our webpage, www.latinoccu.org , and to view available opportunities, please visit the Careers section.
Latino Community Credit Union is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Salary Description
$17.80-$20.00

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