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Union Representative Jobs in Raleigh, NC (NOW HIRING)

NC SECU

Member Services Representative

Angier, NC · On-site

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Purpose The Member Services Representative must possess all the basic essential knowledge of ...

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$23.8K

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$74.8K

How much do union representative jobs pay per year?

As of May 28, 2026, the average yearly pay for union representative in Raleigh, NC is $42,982.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,400.00 and $41,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Union Representative, and why are they important?

To thrive as a Union Representative, you need a comprehensive understanding of labor laws, negotiation tactics, and collective bargaining processes, often supported by experience in labor relations or a related field. Familiarity with grievance tracking systems, contract management software, and relevant certifications such as labor relations or mediation training is also valuable. Outstanding interpersonal skills, active listening, and the ability to communicate persuasively help build trust and effectively advocate for members. These competencies are crucial for successfully representing workers' interests, resolving disputes, and ensuring fair workplace practices.

What are some common challenges a Union Representative might face when balancing member interests and organizational policies?

Union Representatives often need to navigate the delicate balance between advocating for their members' needs and working within the constraints of organizational policies and collective bargaining agreements. This can involve mediating disputes, addressing grievances, and ensuring open communication between employees and management. Successfully managing these challenges requires strong negotiation, interpersonal, and problem-solving skills, along with a thorough understanding of labor laws and workplace regulations. Building trust with both union members and management is key to effectively representing employee interests while maintaining productive relationships.

What are Union Representatives?

Union Representatives are individuals elected or appointed by members of a labor union to advocate on their behalf in the workplace. They act as a liaison between employees and management, helping to resolve workplace issues, negotiate collective bargaining agreements, and ensure that workers' rights are protected. Union Representatives also educate members about their rights, assist with grievances, and support fair working conditions. Their primary goal is to represent the interests of employees and promote a safe and equitable work environment.

What is the difference between Union Representative vs Shop Steward?

AspectUnion RepresentativeShop Steward
CredentialsTypically requires knowledge of labor laws, union policies, and sometimes certifications in labor relationsOften has similar credentials, with additional training specific to the workplace or union
Work EnvironmentWorks across multiple workplaces or regions, representing the union at a broader levelOperates mainly within a specific workplace or department
Employer & Industry UsageUsed across various industries to represent union members at a higher levelPrimarily found within specific workplaces, acting as a liaison between workers and management

Both roles involve advocating for union members, but the Union Representative typically operates at a broader, more strategic level, while the Shop Steward focuses on day-to-day issues within a specific workplace.

What are the most commonly searched types of Representative jobs in Raleigh, NC? The most popular types of Representative jobs in Raleigh, NC are:
What are popular job titles related to Union Representative jobs in Raleigh, NC? For Union Representative jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Union Representative jobs in Raleigh, NC look for? The top searched job categories for Union Representative jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Union Representative jobs? Cities near Raleigh, NC with the most Union Representative job openings:
Union Representative jobs near you

Member Services Representative

State Employees' Credit Union

Angier, NC • On-site

Full-time

Posted 9 days ago

State Employees' Credit Union (North Carolina) rating

8.0

Company rating: 8.0 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
Purpose
The Member Services Representative must possess all the basic essential knowledge of branch operational procedures. They communicate and explain product information to members and answer general questions, including functions such as cash box management, account origination and maintenance, and all other services as needed.
Enhanced Expectations and Responsibilities at this Position Level*
  • Proficiency in account maintenance and opening all account types for new members while following Member Identification Procedures.
  • Open and process maintenance on tax advantaged accounts, process foreign and domestic wire transfers, redeem savings bonds, and help order and return foreign currency.
  • Obtain and execute Notary Public services as requested by management.
  • Engage with community as requested by management.
  • Maintain a current and comprehensive knowledge of credit union products and services.
  • Contact members and document efforts regarding deposit and/or loan collection reports as directed by management.

Performance Expectations and Essential Responsibilities*
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Follow all security and control procedures.
  • Serve members by processing transactions in the appropriate system and balancing a cash drawer.
  • Possess a thorough understanding of SECU Check Acceptance Guidelines and Hold procedures.
  • Greet and assist members in a courteous, professional, and timely manner through all service channels - in-person, phone, and digital communication.
  • Operate a drive-through window as needed.
  • Balance the vault, automated teller machines, teller cash dispenser, and coin sorter.
  • Help verify and prepare cash delivery and shipments.
  • Interact with other departments to facilitate member requests.
  • Organize, file and scan documents daily.
  • Troubleshoot problems with member accounts, cards, and on-line access including processing disputes.
  • Knowledgeable in basic Financial Advisory and Real Estate Services and able to provide quality referrals.
  • Review and take appropriate action on various reports.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Participate in additional training and continuing education.
  • Regular attendance and punctuality are mandatory.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Minimum Requirements
  • Must have high school diploma or GED equivalent. Preferred - Bachelor's degree, or Certified Credit Union Executive Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in the Credit Union.
  • Must have excellent communication skills, both verbal and written.
  • Must be self-motivated and dependable.
  • Must have a demonstrated ability to problem solve and use good judgment.
  • Must be an active listener and communicator.
  • Minimum of 2 years of directly related experience strongly preferred.
  • Consistently demonstrates SECU's Core Values.
  • Must complete the Credit Unions Core Module Program within 12 months of hire date as a condition of employment.

Job Environment
Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.
Physical Demands
Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.
* Performance Expectations and Essential Responsibilities represent responsibilities in which team members are expected to have already demonstrated proficiency at prior position levels. Team members are expected to continue to perform in those areas and become more proficient as they gain additional experience. Enhanced Expectations and Responsibilities represent additional responsibilities of the Member Services Representative position. Employees are expected to achieve proficiency in these areas while in the Member Services Representative position.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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