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Union Representative Jobs in Raleigh, NC (NOW HIRING)

NC SECU

Member Services Officer

Raleigh, NC · On-site

If you are motivated and believe in the credit union philosophy of "People Helping People," join ... Performance Expectations and Essential Responsibilities represent responsibilities in which team ...

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Union Representative information

See Raleigh, NC salary details

$23.8K

$43K

$74.8K

How much do union representative jobs pay per year?

As of Jul 16, 2026, the average yearly pay for union representative in Raleigh, NC is $42,984.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,500.00 and $41,800.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Union Representative, and why are they important?

To thrive as a Union Representative, you need a comprehensive understanding of labor laws, negotiation tactics, and collective bargaining processes, often supported by experience in labor relations or a related field. Familiarity with grievance tracking systems, contract management software, and relevant certifications such as labor relations or mediation training is also valuable. Outstanding interpersonal skills, active listening, and the ability to communicate persuasively help build trust and effectively advocate for members. These competencies are crucial for successfully representing workers' interests, resolving disputes, and ensuring fair workplace practices.

What is the difference between Union Representative vs Shop Steward?

AspectUnion RepresentativeShop Steward
CredentialsTypically requires knowledge of labor laws, union policies, and sometimes certifications in labor relationsOften has similar credentials, with additional training specific to the workplace or union
Work EnvironmentWorks across multiple workplaces or regions, representing the union at a broader levelOperates mainly within a specific workplace or department
Employer & Industry UsageUsed across various industries to represent union members at a higher levelPrimarily found within specific workplaces, acting as a liaison between workers and management

Both roles involve advocating for union members, but the Union Representative typically operates at a broader, more strategic level, while the Shop Steward focuses on day-to-day issues within a specific workplace.

What jobs pay 4000 a week without a degree?

A Union Representative typically does not earn $4,000 a week without a degree, as this role often requires experience and union-specific knowledge. However, some high-paying trades such as commercial pilots, real estate brokers, or certain sales managers can reach or exceed this income level through experience, certifications, and commission-based earnings. These jobs often involve specialized skills, licensing, or certifications rather than formal college degrees.

What are some common challenges a Union Representative might face when balancing member interests and organizational policies?

Union Representatives often need to navigate the delicate balance between advocating for their members' needs and working within the constraints of organizational policies and collective bargaining agreements. This can involve mediating disputes, addressing grievances, and ensuring open communication between employees and management. Successfully managing these challenges requires strong negotiation, interpersonal, and problem-solving skills, along with a thorough understanding of labor laws and workplace regulations. Building trust with both union members and management is key to effectively representing employee interests while maintaining productive relationships.

Do you get paid to be a union representative?

Union representatives are typically paid employees of the union or the employer, receiving a salary or hourly wage for their work. Compensation varies depending on the union, industry, and level of experience, and some may receive additional benefits or stipends for training and meetings.

How do you get a job as a union rep?

To become a union representative, candidates typically need experience working within the industry or organization, strong communication and negotiation skills, and often membership in the union. Many unions require candidates to be elected by members or appointed based on their involvement and leadership qualities. Certification or training programs in labor relations can also enhance prospects.

What are Union Representatives?

Union Representatives are individuals elected or appointed by members of a labor union to advocate on their behalf in the workplace. They act as a liaison between employees and management, helping to resolve workplace issues, negotiate collective bargaining agreements, and ensure that workers' rights are protected. Union Representatives also educate members about their rights, assist with grievances, and support fair working conditions. Their primary goal is to represent the interests of employees and promote a safe and equitable work environment.

What does a union representative do?

A union representative acts as a liaison between union members and management, advocating for workers' rights, negotiating contracts, and ensuring workplace policies comply with labor laws. They often assist with grievances, organize meetings, and provide guidance on union benefits and procedures.
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Union Representative jobs near you

MSS Associate Member Services Representative

NC SECU

Raleigh, NC

Full-time

Posted 5 days ago

Job description

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!

Purpose

The MSS Associate Member Services Representative performs routine member service through telephone and digital delivery channels. They are responsible for providing exemplary member service by responding to member inquiries that include account services, new deposit account origination, card services, and member support of digital channels.

Hiring for M-F position 8-5, In-Office

Performance Expectations and Essential Responsibilities

  • Attend Excel and Elevate - New Employee Training (E&E).
    • The following 10 Core modules will be completed after E&E and subsequent training sessions:
      • Checking Accounts
      • Member Eligibility
      • Money Market Share Accounts
      • SECU Policies Overview
      • Share Accounts
      • Lending Overview
      • NCUA Coverage
      • Cooperative Principles
      • Online Services
      • We Are SECU!
  • Comply with all Credit Union policies and regulatory requirements.
  • Ensure all member information remains confidential and members' accounts are accessed for business purposes only.
  • Security and control procedures must be followed by all MSS employees.
  • Will be available in member facing skill sets as determined by management.
  • Actively work with mentor and MSS coaching team to strengthen proficiency in member service delivery.
  • Ensure that proper identification of members is taking place and all actions are compliant with SECU's Member Information Security Procedure (MISP).
  • Willing to assist in other areas of the operation as needed.
  • Actively participate in direct service to the membership through phone and digital communication channels
  • Must maintain acceptable performance level based on Key Performance Indicators (KPI's) and achieve and maintain standards as directed by management.
  • Participate in training and continuing education.
  • Soft skills and call quality must be maintained at an acceptable level.
  • Must develop a strong understanding of organizational goals and philosophy and make recommendations consistent with those goals.
  • Must develop a strong understanding of CXone platform.
  • Maintain a current and comprehensive knowledge of credit union products and services and possess an ability to educate members and make recommendations based on their needs. May need to consult with mentor depending on the nature of the recommendation.
  • Knowledgeable in basic Financial Advisory and Real Estate Services (i.e., insurance, retirement planning, investment services, trust, and mortgage services) and able to provide quality referrals.
  • Exhibit a positive attitude toward members and teammates while maintaining professional appearance and demeanor.
  • Complete additional tasks assigned by management and other administrative duties as needed.

Minimum Requirements

  • Must have high school diploma or GED equivalent.
  • Preferred - Bachelor's degree, or CCUE Certification, or Associate of Arts degree or Associate of Science degree via the North Carolina Community College Transfer Program (NC-CTP).
  • Entry level position with no experience required.
  • Must possess an aptitude for meeting people and developing member confidence, respect, and trust in Credit Union.
  • Must have good communication skills, both verbal and written.
  • Ability to think critically and use problem solving skills.

Additional Modules Required

The following modules should be completed at this level and are required prior to advancement to the next level:

  • SECU's Member Facing Websites
  • Share Term Certificates
  • Account Titling & Designations
  • Buy/Sell
  • Branch Security Measures
  • Funds Transfer
  • Member Identification
  • Stop Payments & Stop Cautions
  • Wires
  • Cash Handling
  • Check Acceptance
  • Holds
  • MARGO Platform
  • MARGO Teller
  • New Accounts

Job Environment

Office setting with physical proximity to other employees and members. Some background noise from other employees, printers, telephone and coin machine.

Physical Demands

Must be able to comprehend and carry out job demands.
Job requires a substantial amount of sitting.
Use hands and fingers to press keys on a computer keyboard to enter or retrieve information.
Use hands and fingers to press telephone keypad and lift telephone receiver.
Must be able to comprehend phone calls.
Must be able to lift 10-15 pounds.

SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.

Disclaimer

State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.

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