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Credit Union Collection Manager Jobs in Missouri

Infuze Credit Union

Branch Manager I

Waynesville, MO · On-site

Ensure branch compliance with federal laws and regulations set forth by the National Credit Union ... Manage the security and safety of the branch, examining and monitoring related policies and ...

Alliance Credit Union - Missouri

Teller-Fenton

Fenton, MO · On-site

$18 - $19/hr

Understanding of credit union products, services, and regulations. Attitude amp; Values: * Integrity and reliability -- trusted to manage member transactions with care. * A friendly, can-do attitude ...

Infuze Credit Union

Branch Manager I

Waynesville, MO · On-site

Ensure branch compliance with federal laws and regulations set forth by the National Credit Union ... Manage the security and safety of the branch, examining and monitoring related policies and ...

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All JobsCredit Union Collection JobsCredit Union Collection Manager JobsCredit Union Collection Manager Jobs in Missouri

Credit Union Collection Manager information

See Missouri salary details

$29.1K

$55.1K

$102.2K

How much do credit union collection manager jobs pay per year?

As of Sep 6, 2026, the average yearly pay for credit union collection manager in Missouri is $55,081.00, according to ZipRecruiter salary data. Most workers in this role earn between $38,000.00 and $61,400.00 per year, depending on experience, location, and employer.

What does a credit union collection manager do?

A Credit Union Collection Manager oversees the collections department within a credit union, ensuring that delinquent loans and accounts are handled efficiently and in compliance with regulations. They develop and implement policies for recovering overdue payments, supervise collections staff, and communicate with members to arrange payment plans or resolve outstanding debts. Their goal is to minimize losses for the credit union while maintaining positive member relationships.

What are the key skills and qualifications needed to thrive as a credit union collection manager?

To thrive as a Credit Union Collection Manager, you need a solid understanding of loan servicing, debt collection laws, and credit analysis, often supported by a degree in finance or business and relevant experience. Familiarity with collection management software, credit reporting systems, and regulatory compliance tools is typically required. Strong negotiation, problem-solving, and leadership skills help effectively manage collections staff and handle sensitive member interactions. These abilities are crucial for minimizing losses, maintaining regulatory compliance, and supporting positive member relationships within the credit union.

What are some common challenges faced by a credit union collection manager, and how can they be effectively addressed?

A Credit Union Collection Manager often faces challenges such as managing delinquent accounts while maintaining positive member relationships, staying compliant with evolving regulations, and balancing collection goals with member service. Navigating these issues requires strong communication skills, up-to-date knowledge of relevant laws, and the ability to develop effective repayment solutions tailored to members' situations. Building a collaborative team environment and leveraging technology for account tracking can also help streamline processes and improve overall collection outcomes.

Is debt collection a stressful job?

A Credit Union Collection Manager's role involves managing delinquent accounts and negotiating repayment plans, which can be stressful due to the need for strong communication and problem-solving skills. The job often requires handling difficult conversations and meeting collection targets, contributing to workplace stress levels. However, stress can vary based on individual resilience and workplace support systems.

What are popular job titles related to Credit Union Collection Manager jobs in Missouri?

For Credit Union Collection Manager jobs in Missouri, the most frequently searched job titles are:

What job categories do people searching Credit Union Collection Manager jobs in Missouri look for?

The top searched job categories for Credit Union Collection Manager jobs in Missouri are:

What cities in Missouri are hiring for Credit Union Collection Manager jobs?

Cities in Missouri with the most Credit Union Collection Manager job openings:

Credit Union Collection Manager jobs near you
Infographic showing various Credit Union Collection Manager job openings in Missouri as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $55,081 per year, or $26.5 per hour.

Contact Center Agent I (Voice Channel)

Together Credit Union

Saint Louis, MO

$15.25 - $20.50/hr

Full-time

Posted 11 days ago

Key responsibilities

  • Answer incoming calls, determine caller needs, and resolve concerns efficiently.

  • Identify referral options and promote financial products and services to meet sales goals.

  • Perform teller functions such as transferring funds, stopping payments, closing accounts, and assisting with card and loan transactions.

Job description

Job Title: Contact Center Agent
Reports To: Manager, Contact Center
Positions Supervised: N/A
FLSA Status: Non-Exempt
Job Summary
The contact center agent is responsible for assisting members in all assigned phases of savings and lending functions, and exceeding referrals and sales goals. This position requires knowledge of system and back-office operations in all areas of electronic delivery to include online access, bill payment, mobile access, deposit, phone, online account opening, single sign-on, and broadcast email delivery. ** Cohort start date is 10/05/2026 **
Job Responsibilities
The intent of this job description is to provide a representation of the types of duties and level of responsibilities required of this position and is not intended to be an exhaustive list of all responsibilities, duties, and skills. Team members may be directed to perform job-related tasks others than those specifically stated in this description.
  • Adhering to Credit Union compliance protocols, answers incoming calls, determines the needs of the caller, and prioritizes minimizing the caller’s time and effort in resolving their concern
  • Identifies referral options to locate new or existing members for loans, staying abreast on financial products and services to meet sales goals
  • Performs teller functions for members to include transferring funds between accounts and/or loans, stopping payments, closing, and reordering debit cards, providing balances, reissuing, and resetting pin numbers, and processing loan or credit card payments; assures member’s needs are addressed in a polite and friendly manner
  • Identifies products and services to benefit members and provides information about their value; educates members by demonstrating a high-level of knowledge and understanding regarding features and benefits of products and services
  • Opens and maintains all member related accounts, member deposits, and service-related accounts
  • Cross-sells virtual branch and bill pay services and assists members in setting up virtual branch enrollment and understanding the e-statement process
  • Assists other departments and branches with transactions as needed; provides support for the collections department and branch managers in fulfilling customer requests and merchant verifications
  • Assists members and branch staff with any cardholder inquiries or problems
  • Maintains responsibility for properly authenticating members with out-of-wallet security questions prior to resetting access for or completing transaction requests on members’ accounts
  • Promotes a positive relationship between the members (internal and external) and the Credit Union and understands that service delivery to members is the number one priority of the Credit Union
  • Maintains compliance with applicable laws and regulations to protect the Credit union from fraud and loss
Required Qualifications
An equivalent combination of education, training, and experience will be considered.
  • High school diploma
Preferred Qualifications
An equivalent combination of education, training, and experience will be considered.
  • Two (2)+ years of related professional experience
Knowledge, Skills, and Abilities (KSAs)
A representation of the knowledge, skills, and abilities necessary to perform this job competently.
  • Knowledge of applicable regulatory environments to include the Patriot Act, Office of Foreign Assets Control (OFAC), Bank Secrecy Act, etc.
  • Knowledge of financial institution specific software and processes.
  • Regular and reliable attendance.
  • Strong oral and written communication skills.
  • Strong problem-solving skills.
  • Strong customer service orientation.
Work Environment
Environmental or atmospheric conditions commonly associated with the performance of this job’s functions.
  • Hybrid remote and in-office setting after 90-day training program; general office environment when in-office.
  • Hours of operation: 8:00 am through 6:00 pm Monday through Friday; 9:00 am to 1:00 PM Saturday.
  • Saturday availability required.
Physical Abilities
The physical demands described below are representative of those that must be met by an employee to successfully perform this job’s essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
  • Ability to work at a computer in a stationary manner up to 8 hours daily.
Together Credit Union is an Equal Opportunity employer. The Credit Union complies with appropriate federal, state, and local laws and provides equal employment opportunities without regard to race, color, religion, gender, age, sexual orientation, gender identity or expression, national origin, military or veteran status, disability (including pregnancy), genetic information, or any other protected status to all qualified applicants and employees. Together Credit Union is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free work environment.

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