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How much do credit member service representative jobs pay per hour?

As of Jun 8, 2026, the average hourly pay for credit member service representative in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

Is it hard to become a member of a credit union?

Becoming a credit member service representative generally requires a high school diploma or equivalent, along with customer service skills and some experience in financial services. The process to join a credit union varies by institution but often involves meeting membership eligibility criteria and completing an application, which is usually straightforward for qualified applicants.

What are the key skills and qualifications needed to thrive as a Credit Member Service Representative, and why are they important?

To thrive as a Credit Member Service Representative, you need a solid understanding of financial products, account management, and customer service, often supported by a high school diploma or equivalent. Familiarity with banking software, customer relationship management (CRM) systems, and payment processing tools is typically required. Strong interpersonal communication, problem-solving abilities, and attention to detail are soft skills that distinguish top performers in this role. These skills ensure accurate handling of member accounts, effective resolution of inquiries, and high levels of customer satisfaction in a financial services environment.

How does a Credit Member Service Representative typically collaborate with other departments within a credit union?

Credit Member Service Representatives frequently coordinate with departments such as loan processing, underwriting, and compliance to resolve member requests efficiently. They may work closely with the lending team to facilitate loan applications or with the fraud prevention team to address suspicious account activity. This collaboration ensures members receive accurate, timely service and helps representatives stay informed about policy updates. It's important for candidates to be comfortable communicating across teams and adapting to evolving priorities in a fast-paced environment.

What are Credit Member Service Representatives?

Credit Member Service Representatives are professionals who assist members of credit unions or financial institutions with their account needs. They handle inquiries about products and services, process transactions, resolve issues, and provide guidance on financial matters. Their role often involves maintaining a high level of customer service, verifying account information, and ensuring compliance with financial regulations. These representatives play a key part in helping members manage their finances effectively and securely.
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What job categories do people searching Credit Member Service Representative jobs look for? The top searched job categories for Credit Member Service Representative jobs are:
Credit Member Service Representative jobs near you
Infographic showing various Credit Member Service Representative job openings in the United States as of May 2026, with employment types broken down into 6% As Needed, 53% Full Time, and 41% Part Time. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $33,096 per year, or $15.9 per hour.
Member Service Representative

Member Service Representative

University of Michigan Credit Union

Ann Arbor, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

University Of Michigan Credit Union rating

9.1

Company rating: 9.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description

The University of Michigan Credit Union is currently searching for bright, professional and friendly service minded individuals to provide first in class customer service to our members! Member Service Representatives at UMCU come from a wide variety of backgrounds, from recent graduates to experienced professionals. Our Member Service Representatives foster positive member relationships by providing exceptional service, anticipating member's needs, and exceeding expectations.
What's in it for you?
  • UMCU was recently named one of Michigan's top workplaces by the Detroit Free Presses Top Workplace Awards Program as well as the Best and Brightest Top Workplaces in the country!
  • Generous medical, dental, vision, 401k, tuition reimbursement and student loan debt repayment, parental leave and plenty of additional amazing benefits!
  • Paid time off includes personal time, sick time, vacation time, your birthday off and even give back time to volunteer in the community.
  • Generous student loan debt repayment or tuition reimbursement.
  • As a Member Service Representative you will experience amazing training and development throughout your career at UMCU.
  • We focus on the growth and development of our team members. Member Service Representatives at UMCU have a variety of career paths and the ability to build the career they want.
What will you be doing in this role?
  • Member Service Representatives at UMCU focus on supporting our membership and community by meeting the needs of our members and work out of our branch locations throughout Ann Arbor, Ypsilanti, Dearborn and Flint.
  • Member Service Representatives are responsible for building member relationships by providing exceptional service, exceeding expectations and anticipating needs.
  • Interacts with members to provide information related to all UMCU products and services and how those products and services can meet the member's needs.
  • Provides responses to inquiries, questions and requests about products and services.
  • Proactively resolves concerns and views any member concerns as an opportunity to gain the member’s respect and repeated business.
  • Effectively evaluates any risk to the member or UMCU when providing services to the member.
  • Serves as a Credit Union representative, spokesperson or events coordinator in the University Community on and off campus.
  • Evaluates needs and educates members on the features and benefits of UMCU products and services and provides available options
  • Assists members with information and transactions regarding their account and performs all member service requests, such as transactions, card requests, ACH and Visa disputes and troubleshooting issues with products and services
  • Uses technology to provide technical support and troubleshoot situations involving electronic services such as online banking, mobile app and third party related solutions
  • Understands how to use remote access and is able to access a members’ computer and provide assistance or diagnose a problem
  • Assists with a variety of account related transactions, including (but not limited to); deposits, withdrawals, cashier's checks, loan and new account related inquires.
What will you need for this role?
  • Ability to interact positively with members and co-workers as a team in an enthusiastic, courteous and professional manner.
  • Must possess excellent written and verbal communication skills along with the ability to articulate information as needed to members and team members.
  • Excellent problem solving skills
  • Must have a professional appearance and attitude; be dependable and punctual; and possess a constant awareness of member service.
  • Ability to use technology and work with multiple systems to achieve desired results.
  • Associate's degree (A. A.) or equivalent from two-year College or technical school; or two or more years of experience.

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