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Msr Ii Jobs (NOW HIRING)

RAIZ FEDERAL CREDIT UNION

MSR/MSR II - Branch

El Paso, TX · On-site

$19.31 - $28.96/hr

MSR II $19.31-$28.96 Skills and Experience- MSR * Education - High school degree or equivalent, college hours preferred. * A minimum of two years credit union and/or banking experience * Sales ...

LHH US

MSR II

Sacramento, CA · On-site

$22 - $24/hr

... 2+ years of customer service or call center experience, preferably in healthcare or insurance • Strong understanding of healthcare plans, benefits, and member services (Commercial, Exchange ...

LHH US

MSR II

Sacramento, CA

$22 - $24/hr

... 2+ years of customer service or call center experience, preferably in healthcare or insurance • Strong understanding of healthcare plans, benefits, and member services (Commercial, Exchange ...

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How much do msr ii jobs pay per hour?

As of Jun 11, 2026, the average hourly pay for msr ii in the United States is $15.91, according to ZipRecruiter salary data. Most workers in this role earn between $12.02 and $18.99 per hour, depending on experience, location, and employer.

What does MSR mean in a job?

In a job context, MSR typically stands for Medical Service Representative or Member Service Representative, depending on the industry. It generally involves customer service, communication skills, and knowledge of specific products or services, often requiring certifications or training relevant to the role.

What are some common challenges faced by an MSR II and how can they be managed effectively?

As an MSR II (Member Service Representative II), a common challenge is efficiently handling a high volume of member inquiries while maintaining a high standard of customer service. Balancing the need to resolve issues quickly with the importance of accuracy and compliance can be demanding. Successful MSR IIs often manage these challenges by developing strong time-management and communication skills, staying up-to-date with organizational policies, and using available technology to streamline routine transactions. Regular training and collaboration with team members also help in problem-solving and knowledge sharing.

What jobs pay 2000 a day?

Jobs that can pay $2,000 a day typically include specialized roles such as senior consultants, high-level executives, certain medical specialists, and experienced freelance professionals in fields like software development or consulting. These positions often require advanced skills, certifications, or extensive experience, and may involve project-based or contract work with high hourly or daily rates.

What is the difference between Msr Ii vs Msr I?

CriteriaMsr IMsr II
Required CredentialsTypically entry-level, may require certification or associate degreeMore experience, often requires additional certifications or training
Work EnvironmentSupportive, supervised settings, often in healthcare or manufacturingMore autonomous, handling complex tasks in similar environments
Employer & Industry UsageCommon in healthcare, manufacturing, and technical fieldsProgression within the same industries, with increased responsibilities

The main difference between Msr I and Msr II roles lies in experience and responsibility. Msr I is typically an entry-level position requiring basic certifications, while Msr II involves more experience and often additional credentials, handling more complex tasks independently within the same work environments.

What's the highest paying job at Tractor Supply?

The highest paying job at Tractor Supply is typically a store manager or regional manager position, which offers higher salaries due to increased responsibilities and leadership requirements. These roles often require experience in retail management, strong leadership skills, and the ability to oversee multiple store locations.

What jobs pay $10,000 a month without a degree?

For an MSR II role, high earnings of $10,000 or more per month are uncommon without specialized skills or certifications. Typically, such income levels are associated with sales positions, technical roles, or entrepreneurial ventures that rely on experience, performance, or commission-based pay. Most jobs requiring an MSR II title focus on healthcare or technical fields with standard salary ranges below this threshold without additional qualifications or performance incentives.

What are MSR II positions?

MSR II stands for Member Service Representative II, which is an intermediate-level role typically found in credit unions and banks. Individuals in this position assist customers with their financial transactions, open and close accounts, handle inquiries, and resolve issues. They also provide information about products and services, follow security protocols, and may help train new staff. MSR II roles generally require some previous experience in customer service or banking, and strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as an MSR II (Member Service Representative II), and why are they important?

To thrive as an MSR II, you generally need experience in customer service, cash handling, and financial transactions, often supported by a high school diploma or equivalent. Familiarity with banking software, CRM systems, and compliance regulations is typically required. Strong interpersonal skills, attention to detail, and problem-solving abilities help you build trust with members and resolve issues effectively. These skills are crucial for delivering accurate, efficient service and ensuring member satisfaction in a financial institution.
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MSR/MSR II - Branch

RAIZ FEDERAL CREDIT UNION

El Paso, TX

$19.31 - $28.96/hr

Full-time

Posted 25 days ago

Job description

Our Company

At Raiz FCU, we share a passion for knowledge and the pursuit of growth. Grounded in our El Paso heritage as previously Teachers Federal Credit Union, since 1936 we are growing to help our community move into the future. We are inspired people, invested in you.  At Raiz, we guide our members to focus on what could be and help them get there. This new path inspires us to look ahead and lead the way with passion.

Job Overview- MSR

This position reports to branch management and is responsible for handling member interaction and transactions at the branch. Provides guidance and answers questions related to credit unions and all other related services. Knowledgeable technology-driven expert who is educated about all services provided.  Attends required training and demonstrates a willingness to continue learning.  Supports cross-selling efforts and solves problems within the first interaction by providing world-class member service. Requires someone who is enthusiastic about educating members on our products and services and creating a positive member experience. You will provide guidance in resolving complex and/or escalated issues while maintaining a professional demeanor.

You will be an empowering mentor who is a:

  • A trusted expert
  • A natural communicator
  • A champion for our members and the community
  • A guide through the moments that matter the most to our members

Job Overview- MSR IIThis role reports to branch management and is responsible for handling member interaction and transactions in the branch. Provides guidance and answers questions related to credit union and all other related services. This role requires someone who is analytical, inquisitive, and enthusiastic about providing world-class service to members though our products and services, creating a positive member experience.  Subject Matter Expert (SME) knowledgeable who is educated on all services provided.  This role will use leadership and communication skills, along with providing guidance and training to team members.  Will support other team members in resolving issues while maintaining a professional demeanor.  Identifies operational issues and suggests possible improvements. Role will be a resource to Member Service Representatives needing guidance in resolving complex and/or escalated issues.  Attends required training and demonstrates a willingness to keep learning.  Will support cross-selling efforts. 

You will be an empowering mentor that is a:

  • A trusted expert
  • A natural communicator
  • A champion for our members and the community
  • A guide through the moments that matter the most to our members

Position Details: 

Non-Exempt (Hourly)

Hours: Monday through Friday, occasional Saturdays

Pay Details: MSR

$17.34-$26.01

Pay Details: MSR II$19.31-$28.96

Skills and Experience- MSR

  • Education - High school degree or equivalent, college hours preferred.
  • A minimum of two years credit union and/or banking experience
  • Sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services preferred
  • Demonstrated leadership and interpersonal abilities
  • Understanding of financial industry concepts, related laws, and regulations
  • Must have good communication and interpersonal skills
  • Critical thinking and problem-solving skills
  • Detail-oriented, and ability to multi-task
  • Proficient in Microsoft Office and web-based applications

Skills and Experience- MSR II

  • Education - High school degree or equivalent, college hours preferred.
  • A minimum of three to five years credit union and/or banking experience.  Two years of sales experience such as insurance sales, financial advising, lending, and selling capacity of products and services.
  • Completion of specialized Raiz certification such as FIcEP, CCUFC certification and/or equivalate experience in a similar role
  • Subject matter expert (SME)
  • Critical thinking and problem-solving skills
  • Demonstrated leadership and interpersonal abilities
  • Understanding of financial industry concepts, related laws, and regulations
  • Must have good communication, conflict management, and interpersonal skills
  • Detail-oriented, and able to multi-task
  • Proficient in Microsoft Office and web-based applications

Role Description and Essential Duties- MSR

  • Demonstrates a robust understanding of the principles and practices of effectively marketing financial products and services.
  • Maintains appropriate levels of confidentiality by exercising sensitivity towards the nature of issues associated with member information.
  • Initiate and lead conversations to identify and assess member needs.
  • Demonstrate the ability to give sound advice considering our members’ best interests and assist members with any questions and help them understand complex or intimidating topics.
  • Experience in member service operations, including a comprehensive understanding of member needs, in order to exceed their financial goals.
  • Expert in setting up, servicing, unlocking and troubleshooting for Online/Mobile banking issues and Personal Audio Teller.
  • Establish new membership, maintenance accounts, open Checking Accounts, IRAs, Business Accounts, Certificate of Deposit, and Special Accounts (Fiduciary, Organizational, Representative Payee, Estate, Guardianship, and Revocable Living Trust). 
  • Accountable for proactively retaining accounts and ensuring the effective closure of all accounts as needed.
  • Responsible for handling member interaction and transactions at the branch such as but not limited to large deposits, cash advances, wires, and saving bonds.
  • Process incoming mail and return mail.
  • Process corporate checks, on-us checks, temporary checks, line-of-credit advances, account transfers, payoffs, and all negotiable instruments.
  • Fulfills member service requests and conducts thorough research to promptly resolve any discrepancies.
  • Collaborates with the consumer loan department in taking application and facilitating loan closings.
  • Process loan maintenance, due date changes, release of liens, vehicle shipments letters, CPI (Insurtrak), and replacing of collateral.
  • Proactively cross-sell and maintenance GAP, DPW, Warranties, and Credit Life/Credit Disability.
  • Must have excellent interpersonal and communication skills, including the ability to positively interact with team, management, vendors, and members; proficiency in effective verbal and written communication.
  • Ability to multi-task, effectively organize, plan, and manage time while applying critical thinking and problem-solving skills.
  • Knowledge of functions relating to cash and ATM operations and assist in placing travel notes, disputes, fraud cases and general account maintenance.  Will issue, activate debit cards as well as assist in training member to use ATMs and ITM.
  • Be able to resolve complex situations and diffuse escalated interactions. Responsible to interact with members via audio and video.
  • Assists in auditing signature cards. 
  • Review and process required form for power-of-attorney, while also offering notary services.
  • Attends required training and demonstrates a willingness to keep learning.
  • Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training
  • Assists with other duties as assigned or identified.

Roles and Responsibilities- MSR II

  • Assist branch supervisor, to ensure that support and training is provided to all our team members.
  • Planning, assigning, directing work, resolve problems and address member complaints and/or concerns, will be of top priority
  • Knowledgeable in all MSR duties
  • Responsible for assisting the branch supervisor in daily tasks
  • Balance on a daily basis and promptly resolve any discrepancies
  • Balancing records must meet established standards
  • Responsible for quality of member service through teaching, motivating, coaching and developing the branch team to offer personalized products to our members based on their financial needs. 
  • Assist in Developing strong leaders by acclimation and success of new and tenured team members.
  • Provides guidance and answers questions related to credit union’s products and services
  • Demonstrates knowledge in RAIZ products and services
  •  Actively listening to our members to identify their needs to provide personalized products to members and solves problems.
  • Assist in establishing new membership, maintenance accounts, open IRA’s, Business Accounts, and Certificate of Deposit.
  • Knowledgeable expert who is educated on all services provided by credit union  
  • Attends required training and demonstrates a willingness to keep learning.
  •  Will be a subject matter expert in troubleshooting digital services such as Online/Mobile banking and ATM assistance.
  • The ability to work well with others in every situation and empathizes with branch team.
  • A natural communicator who builds a positive environment alongside branch supervisor, to achieve uniformity and an inclusive culture.
  • A natural communicator who is able to help others understand complex topics.
  • Must be able to handle and deescalate challenging situations while maintaining a professional demeanor.
  • Initiate and lead conversations to identify member needs.
  • An expert focused on gathering additional data, where coaching opportunities exist, to improve the overall member experience. 
  • Experience in member service operations, including a comprehensive understanding of member needs, expectations, and effective strategies in order to exceed their financial goals
  • Expert in setting up, servicing, unlocking and troubleshooting for Online/Mobile banking issues and Personal Audio Teller. 
  • Responsible to make efforts in account retention and/or properly closing all accounts.
  • Responsible for handling members interaction with account inquires and processing transaction by phone
  • Educate membership and answers questions related to credit union and all other related services
  • Supports cross-selling efforts and solves problems. This individual will assist in establishing new membership, maintenance accounts, open IRA’s, Business Accounts, and Certificate of Deposit.
  • Knowledgeable expert who is educated on all services provided.
  • Attends required training and demonstrates a willingness to keep learning
  • Good understanding of credit union’s operations and procedures.
  • Acting as a trusted advisor to provide guidance to our members and building trust.
  • Demonstrates the ability to provide advice considering our members’ best interests. Building members relationships.
  • Maintains appropriate levels of confidentiality by exercising sensitivity towards the nature of issues associated with member information.
  • A natural communicator who is able to help others understand complex or intimidating topics
  • Must be able to handle and deescalate challenging situations while maintaining a professional demeanor. 
  • Will be a subject matter expert in troubleshooting for Online/Mobile banking issues and Personal Audio Teller
  • Be able to resolve complex situations and diffuse escalated interactions.
  • Responsible to interact with members via audio and video.
  • Attends required training and demonstrates a willingness to keep learning.
  • Complies with all Bank Secrecy Act (BSA) rules and regulations, in addition to Customer Identification Program (CIP). Attends required annual BSA training and required compliance training
  • Assists with other duties as assigned or identified.

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