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Credit Collections Jobs in Rochester, NY (NOW HIRING)

Kodak

Customer Service Representative

Rochester, NY

$21 - $23/hr

Multi-faceted role that supports warehouse facilities, supply chain, logistics, Sales, Service and the credit/collections department. Processes orders, returns, credits, discrepancies and manages ...

WorldWide Electric Corp

Credit Analyst

Fairport, NY · On-site

$50K/yr

The Credit Analyst is responsible for supporting the credit team responsibilities at WorldWide Electric. The Credit Analyst will work with the accounting team to ensure customer payments are entered ...

Seneca Foods

Credit Analyst

Fairport, NY · On-site

$24 - $28/hr

Seneca Foods is seeking a Credit Analyst. The successful candidate would be responsible for analyzing credit data including financials, ratios, trade news, references and making credit ...

WorldWide Electric Corp

Credit Analyst

Fairport, NY · On-site

$50K/yr

The Credit Analyst is responsible for supporting the credit team responsibilities at WorldWide Electric. The Credit Analyst will work with the accounting team to ensure customer payments are entered ...

Seneca Foods Corporation

Credit Analyst

Fairport, NY

$24 - $28/hr

Seneca Foods is seeking a Credit Analyst. The successful candidate would be responsible for analyzing credit data including financials, ratios, trade news, references and making credit ...

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$14

$24

$34

How much do credit collections jobs pay per hour?

As of May 31, 2026, the average hourly pay for credit collections in Rochester, NY is $24.22, according to ZipRecruiter salary data. Most workers in this role earn between $20.62 and $27.50 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Credit Collections Specialist, and why are they important?

To thrive as a Credit Collections Specialist, you need a solid understanding of accounting principles, credit management, and collections processes, typically supported by a relevant degree or equivalent experience. Familiarity with collections software, CRM systems, and proficiency in Excel are often required, along with knowledge of relevant regulations. Excellent negotiation, communication, and problem-solving skills help professionals handle challenging conversations and build positive client relationships. These skills are crucial for maximizing recoveries, maintaining customer goodwill, and ensuring compliance with legal standards.

What are some common challenges faced in a Credit Collections role, and how are they typically addressed?

Professionals in Credit Collections often encounter challenges such as negotiating with customers who are experiencing financial difficulties, managing a high volume of accounts, and maintaining positive customer relationships while ensuring timely payments. These challenges are typically addressed through strong communication and negotiation skills, using customer relationship management (CRM) tools to track interactions, and collaborating closely with sales and finance teams to resolve disputes. Ongoing training in conflict resolution and staying updated on company policies also help collections specialists navigate these situations effectively.

What are Credit Collections?

Credit Collections refers to the process of recovering unpaid debts from individuals or businesses who have borrowed money or purchased goods or services on credit. Professionals in this field work to ensure that overdue accounts are paid, often by contacting customers, negotiating payment plans, and sometimes initiating legal action if necessary. The goal is to minimize financial losses for the company while maintaining positive customer relationships whenever possible. Credit Collections specialists must have strong communication and negotiation skills, as well as a good understanding of financial regulations and company policies.
What are the most commonly searched types of Credit Collections jobs in Rochester, NY? The most popular types of Credit Collections jobs in Rochester, NY are:
What are popular job titles related to Credit Collections jobs in Rochester, NY? For Credit Collections jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Credit Collections jobs in Rochester, NY look for? The top searched job categories for Credit Collections jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Credit Collections jobs? Cities near Rochester, NY with the most Credit Collections job openings:
Credit Collections jobs near you
Infographic showing various Credit Collections job openings in Rochester, NY as of May 2026, with employment types broken down into 2% Internship, 2% As Needed, 75% Full Time, 18% Part Time, and 3% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $50,379 per year, or $24.2 per hour.

Representative - Credit & Collections

Iberdrola

Rochester, NY • On-site

Full-time

Medical, Dental, Vision, Retirement

Posted 10 days ago

Job description

Job Title: Representative - Credit & Collections
Location: Rochester, NY
Work type: Office (on-site)
The salary range for this position is dependent upon experience and location, ranging from $43,280 - $54,100
What We Offer:
  • Competitive benefits and growth opportunities
  • Generous performance-based bonuses
  • 12% 401(k) match
  • Comprehensive health, dental, and vision insurance
  • Tuition reimbursement
  • Professional development and clear career-advancement pathways

For more information, please visit: Benefits - Avangrid
Job Summary:
Performs collection activities within the department and with outside agencies to assure prompt, courteous and proper collection in adherence with regulatory guidelines and state law. Responsible for reviewing arrears accounts for deposits, entering payment agreements, transferring final bills, bankruptcy, medical hardship, adjustments and reject payments. Responsible for daily cash balancing and reconciliation, exception payment processing, and processing of agency grants.
Key Responsibilities:
  • Reviews accounts for deposits, processes multiple dwelling postings, processes bankruptcies, and refers final billed accounts to a collection agency.(25%,P)
  • Maintains files for special handling of accounts as required and proposed monthly report for review.(5%,S)
  • Processes all adjustments to customer accounts, balance and reconcile accounts, investigate exception payments, and process miscellaneous billings.(25%,P)
  • Works closely with agencies to receive, voucher, and process grants on customer accounts.(10%,S)
  • Completes daily work assignments in Credit and Collections.(25%,P)
  • Covers DSS phone queue within the Credit & Collections Department. (10%,S)

Required Qualifications:
  • Able to solve problems.
  • Able to multi-task.
  • Good communication and interpersonal skills.
  • Good keyboarding skills.
  • Experience in preparing spreadsheets.
  • 2 to 4 years of work experience in customer service.
  • Working knowledge of credit and collection procedures, customer accounting and information systems.
  • Knowledge of legal collection process of prosecuting judgments and liens.
  • Required Education: Associates degree in Business, or related field.

Competencies
  • Growth & Continuous Improvement
  • Initiative & Change
  • Focused on Results
  • Customer Centric (internal and/or external)
  • Communication
  • Collaboration
  • Leadership (people managers/leaders)

Disclaimer
AVANGRID is committed to a diverse and inclusive workplace. AVANGRID is an equal opportunity employer and does not discriminate on the basis of an individual's sex, gender, gender identification, gender expression, race, color, religion, national origin, age, ancestry, genetic information, medical condition, physical or mental disability, marital status, sexual orientation, military or veteran status, or other characteristics or conditions protected by law.
Click here for Additional Disclaimer Information
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within AVANGRD Network and Corporate functions. This does not include those that will work for Avangrid Renewables
Company:
ROCHESTER GAS & ELEC CORP
Mobility Information
Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.
At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com.
Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.
Avangrid employees may also be assigned a NERC Reliability Standards compliance role supporting Critical Infrastructure Protection (CIP) and/or Operations and Planning (O&P) responsibilities. This is applicable to employees that will work in electric transmission, operations, and cyber security business areas in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate business areas. NERC Reliability Standards compliance roles and responsibilities may include additional access protections, training, audit engagement, and required evidence retention, and will be communicated by the employee's management.
Job Posting End Date:
June-5-2026

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