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Credit Collection Jobs in Virginia (NOW HIRING)

lansing

Collections Analyst

Richmond, VA · On-site

... collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.

Capital Bank

C&I Portfolio Manager III

Reston, VA · On-site

$120K - $150K/yr

The Portfolio Manager also works closely with the Credit Manager to manage the Bank's high-risk loans including remediation, collection or liquidation of these non-performing loans. Position ...

Topside Federal Credit Union

BUSINESS LENDER

Dahlgren, VA · On-site

$69K - $103K/yr

Coordinates the collection, review, and submission of all required documentation to third-party vendors and service providers, ensuring accuracy, completeness, and compliance with Credit Union ...

Topside Federal Credit Union

BUSINESS LENDER

Dahlgren, VA · On-site

$69K - $103K/yr

Coordinates the collection, review, and submission of all required documentation to third-party vendors and service providers, ensuring accuracy, completeness, and compliance with Credit Union ...

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All JobsCredit Collection JobsCredit Collection Jobs in Virginia

Credit Collection information

See Virginia salary details

$14

$24

$34

How much do credit collection jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for credit collection in Virginia is $24.34, according to ZipRecruiter salary data. Most workers in this role earn between $20.72 and $27.64 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in credit collection, and how can they be effectively managed?

Credit collection professionals often encounter challenges such as communicating with difficult or unresponsive clients, meeting collection targets, and balancing assertiveness with professionalism. Effective management of these challenges involves utilizing strong negotiation and interpersonal skills, adhering to established protocols, and leveraging technology tools like customer relationship management (CRM) systems to track communications. Regular training in conflict resolution and staying updated with relevant regulations can also help credit collectors handle complex situations professionally while maintaining positive relationships with clients.

What are the key skills and qualifications needed to thrive as a Credit Collection Specialist, and why are they important?

To thrive as a Credit Collection Specialist, you need strong analytical skills, attention to detail, and a background in finance or accounting, often supported by relevant experience or certifications. Familiarity with collections software, CRM systems, and financial databases is typically required. Persuasion, negotiation, and effective communication are critical soft skills for building rapport and resolving payment issues with clients. These abilities ensure timely collections, minimize financial risk, and maintain positive client relationships for organizational success.

What is the difference between Credit Collection vs Credit Analyst?

AspectCredit CollectionCredit Analyst
Required CredentialsHigh school diploma or equivalent; sometimes certifications in collectionsBachelor's degree in finance, accounting, or related field; certifications like CFA or CPA beneficial
Work EnvironmentCollections agencies, corporate finance departments, or banksFinancial institutions, corporate finance teams, or consulting firms
Employer & Industry UsagePrimarily used in debt recovery and accounts receivable managementUsed in credit risk assessment, financial analysis, and lending decisions

While Credit Collection focuses on recovering overdue payments and managing delinquent accounts, Credit Analysts evaluate creditworthiness to approve or deny credit applications. Both roles are essential in financial operations but serve different functions within the credit process.

What are Credit Collection jobs?

Credit Collection jobs involve contacting individuals or businesses to recover overdue payments on accounts. Professionals in this field work to negotiate payment plans, resolve disputes, and maintain accurate records of all collection activities. They often communicate by phone, email, or written correspondence and may work for banks, credit agencies, or other organizations. Strong communication, negotiation, and organizational skills are important for success in credit collection roles.
What are popular job titles related to Credit Collection jobs in Virginia? For Credit Collection jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Credit Collection jobs in Virginia look for? The top searched job categories for Credit Collection jobs in Virginia are:
Credit Collection jobs near you
Collections Analyst

Collections Analyst

lansing

Richmond, VA • On-site

Other

Re-posted 17 hours ago

Job description

Collections Analyst

The Collections Analyst is responsible for supporting the Sales team and protecting the Lansing brand through the collection of past due amounts for assigned accounts. The Analyst also resolves credit-related issues related to incoming phone calls and emails from Lansing branch Associates and customers.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • For Assigned customer accounts, collect past due amounts, negotiate payment plans, effectively partner with the sales team for assistance and to keep them abreast of the status of concerning accounts.  Daily follow up on open COD’s.
  • Handle incoming phone calls and emails from Lansing Associates and customers to accept payments and resolve credit-related issues. Involves decision-making on managing past due accounts, responding to billing questions, and reconciliation of accounting records with customers.
  • Review of lien waivers for accuracy of legal language and reconciliation to accounting records.
  • Partner with Sales and Senior Credit Analyst in gathering information related to large projects to assess and determine actions needed to mitigate risk
  • Issue demand letters for overdue accounts and collect outstanding balances. Determine when to escalate account to outside collections.
  • Other duties as assigned

Qualifications

  • Strong problem solving/decision-making skills.
  • Strong customer focus.
  • Ability to handle high transaction volume
  • Ability to manage multiple tasks and meet deadlines
  • Ability to work with a strong attention to detail
  • Ability to work effectively in a team environment
  • Ability to reconcile accounting records
  • Communication Proficiency
  • Basic proficiency with Excel and Word

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates in a professional, home office environment.  

Physical Demands

This is largely a sedentary role, requiring use of typical office equipment such as a computer, phone, copier, check scanner, etc.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are Monday through Friday, 8 a.m. to 5 p.m. 

Travel

Some travel may be required for this position.

Required Education and Experience

  • High school diploma.
  • 2 years related experience
  • Bachelor's degree is a plus, but not required

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