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Credit Card Customer Service Manager Jobs (NOW HIRING)

Capital One National Association

Senior Manager, Credit Card Compliance Advisor The Senior Manager, Credit Card Compliance Advisor ... Strong knowledge of Credit Card Operations, Servicing, Systems or Platforms At this time, Capital ...

One United

Customer Service Manager

Compton, CA · On-site

$10K/mo

Participate in the referral of real estate loans and acceptance of credit card applications ... service; customer complaints, mail and daily correspondence. * Manage the accurate and timely ...

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Credit Card Customer Service Manager information

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$25.5K

$67.7K

$129K

How much do credit card customer service manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for credit card customer service manager in the United States is $67,658.00, according to ZipRecruiter salary data. Most workers in this role earn between $36,000.00 and $92,500.00 per year, depending on experience, location, and employer.

What does a credit card customer service manager do?

A Credit Card Customer Service Manager oversees the customer service operations for a bank or financial institution’s credit card division. Their responsibilities include managing a team of customer service representatives, handling escalated customer issues, ensuring compliance with regulations, and developing strategies to improve customer satisfaction. They also analyze service metrics and implement training programs to enhance the overall quality of support provided to credit card customers.

What are the key skills and qualifications needed to thrive as a credit card customer service manager?

To thrive as a Credit Card Customer Service Manager, you need strong leadership, in-depth knowledge of credit card products, and experience in customer service management, often supported by a bachelor's degree in business or a related field. Familiarity with CRM software, call center management systems, and data analytics tools is typically required. Excellent communication, conflict resolution, and team motivation abilities are standout soft skills for this role. These competencies ensure efficient operations, high customer satisfaction, and effective team performance in a fast-paced financial environment.

What are some common challenges faced by a credit card customer service manager and how can they be addressed?

A Credit Card Customer Service Manager often encounters challenges such as handling high call volumes, managing escalated customer complaints, and ensuring their team consistently meets quality and compliance standards. Addressing these issues involves implementing effective training programs, fostering a supportive team environment, and utilizing advanced customer service technologies to streamline workflows. Regularly reviewing feedback and performance metrics also helps identify areas for improvement and ensures the team remains aligned with organizational goals.

What is the difference between Credit Card Customer Service Manager vs Credit Card Customer Service Representative?

AspectCredit Card Customer Service ManagerCredit Card Customer Service Representative
ResponsibilitiesOversees customer service teams, develops policies, manages escalationsHandles customer inquiries, resolves issues, provides product information
Required SkillsLeadership, problem-solving, communication, industry knowledgeCommunication, patience, product knowledge, problem-solving
CredentialsHigh school diploma or equivalent; often a bachelor’s degree; experience in customer serviceHigh school diploma or equivalent; customer service experience preferred
Work EnvironmentOffice setting, team management, strategic planningCall centers, online chat, in-person customer service

The main difference between a Credit Card Customer Service Manager and a Credit Card Customer Service Representative lies in their scope of responsibilities. Managers oversee teams and develop policies, while representatives focus on direct customer interactions. Both roles require strong communication skills and industry knowledge, but managers typically need more experience and leadership abilities.

What are the most commonly searched types of Credit Card Customer Service jobs?

The most popular types of Credit Card Customer Service jobs are:

What states have the most Credit Card Customer Service Manager jobs?

States with the most job openings for Credit Card Customer Service Manager jobs include:

What are popular job titles related to Credit Card Customer Service Manager jobs?

For Credit Card Customer Service Manager jobs, the most frequently searched job titles are:

Infographic showing various Credit Card Customer Service Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $67,658 per year, or $32.5 per hour.

Credit & Collections Specialist

Plymouth, MA • Hybrid

Everest Fuel
1 - 10 employees
Learn more about Everest Fuelexternal

$23.75 - $31.50/hr

Full-time

Re-posted 23 days ago

Job description

The Credit & Collections Specialist is responsible for working with the Director, Risk Management to ensure credit worthiness of customers, determining lines of credit and payment terms, obtaining payments from delinquent accounts, and providing exceptional customer service.

Location: Hybrid – Plymouth, MA or Cleveland, OH

Duties and Responsibilities:

  • Set up weekly EFT pulls and email customers the draft notifications.
  • Send statements, answer email requests and follow up on customer payments.
  • Maintain customer profiles in internal systems.
  • Manage credit card customers, ensuring cards are current, submit credit card invoices for payment.
  • Own application and balances of cash and lockbox. Apply daily cash and lockbox to customers’ accounts and email customers with discrepancies.
  • Assist in contacting past due customers for payment, negotiate payment plans if needed.
  • Prepare AR Aging reports and provide ad-hoc analysis as needed.
  • Determine if any customer that is past due or over their credit lines should be placed on credit hold.

Skills and Attributes:

  • Self-motivated.
  • Possesses fanatical attention to detail, a sense of urgency and the ability to meet critical timelines.
  • Excellent communication skills.
  • Comfortable speaking with high level decision makers.
  • Able to de-escalate customer issues and concerns and use creativity to find solutions.
  • Must have excellent negotiation skills.
  • Able to work in a team environment that promotes both the customers’ needs while maintaining best practices for the long-term goals of the company.

Qualifications:

  • Associates degree in accounting, finance, business management, or equivalent experience.
  • 2 years of experience in accounting, customer service, or collections.
  • Experience in aviation or fuel is a plus.