Creative Operations Jobs in Tennessee (NOW HIRING)

Main Areas of Focus: Team Management, Content Development, Creative Operations, Storytelling
Location: Nashville, TN; 4 days in office
Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future.
JOB HIGHLIGHT
You'll build, guide, and lead our Creative team to create a strong, known, and memorable brand filled with delightful experiences to inspire charity: water supporters to share and grow their impact.
JOB SUMMARY
Reporting to the Chief Revenue Officer, you'll lead and inspire a team of videographers, copywriters, designers, and producers to shape and support the charity: water story and help meet the content, revenue, and creative needs of the organization. Working collaboratively with our CEO and Founder, Scott Harrison, you'll help strategically lead the team of creators and creatives to work with channel owners, strategists, fundraisers, programs team members, and product managers to make charity: water's brand come to life through online and in real life experiences with defined expectations and outcomes. As a leader in the organization, you'll help speak into and shape the creative culture, future strategies and directions for the organization, and the brand overall. You'll provide operational leadership for the team, building the operations, systems, and documentation requirements that will enable organization, speed and efficiency for all things creative.
This role is based out of the charity: water office in TN and the individual is expected to be in the office at least 4 days per week.
YOU'LL BE RESPONSIBLE FOR...

• Shaping and influencing a creative vision and a strategic pathway to accomplish this vision, continuously evolving the charity: water brand, and the variety of products and experiences we offer
• Continually helping to define systems and processes that effectively deliver quality results in a fast-paced environment with both in-house and external creative talent
• Building, managing, mentoring, and inspiring a team of designers, creators, and storytellers who are motivated and effective, with defined career paths
• Representing and promoting the Creative team's ideas while also holding them accountable to the highest standards of excellence in design, storytelling and ethical media practices
• Establishing a culture of proactive problem-solving and idea generation, making and protecting space for creativity, innovation and learning to turn great ideas into content and experiences that move the organization's goals forward
• Ensuring that the organization is properly resourced both with full-time and freelance team members as needed to keep up with the organization's ever-changing and growing needs while also allowing space for creative, outside-of-the-box thinking
• Approving and directing copy, design, and video content on a daily basis, while also training and empowering other members of the team to do the same
• Collaborating with cross-divisional stakeholders and team members to oversee all aspects of Creative field travel, including defining clear objectives; preparing and resourcing staff and freelancers; and coordinating with the Programs team responsible for in-country partnerships to ensure adequate lead time and appropriate support for local partners
• Sourcing and incorporating emerging technologies -AI and generative tools - in creative workflows and interactive/immersive digital experiences
• Partnering with our CEO and Founder, along with other teams to advance charity: water's position in the marketplace with high-visibility, high-impact, innovative campaigns and ways to more deeply connect all supporters to their impact
• Serving as a thought generator in the creative space and an ambassador for the charity: water brand, staying abreast of current trends and representing the organization externally to showcase charity: water as a world-class, cutting-edge brand
• Establishing and owning the annual Creative budget based on defined goals and organizational needs, ensuring we're always maximizing the return on our investment, pivoting as needed to be resourceful without sacrificing quality

YOU MUST HAVE...

• 15+ years of experience leading and developing high-functioning creative teams with at least 7 of those years spent fostering teams focused on inspirational storytelling in the digital space
• Proven excellent creative operations and management skills
• A strong, focused sense of visual style and taste
• The ability to clearly articulate a creative vision while remaining open to new ideas and opportunities
• Proven experience building concepts and generating actionable and innovative ideas that are backed by data and insights
• Demonstrated ability to operate both strategically and tactically
• A strong, well-rounded portfolio that includes multiple examples of online and offline campaigns and content with a focus on storytelling and emphasis on innovative experiences
• A successful background of change management and leading teams to maximize growth and efficiency
• Flexibility to work outside of normal work hours for travel to program areas about 10% of the year
• Experience using emerging technologies - VR, AI, holograms, etc. - as part of your creative approach and background
• Ability to oversee cross-divisional and cross-cultural project management while accounting for the communication and coordination required when working through international partners

IT'S AN ADDED PLUS IF YOU HAVE...

• Proven expertise within a medium/large non-profit organization or a growing tech-savvy business
• Relevant international work experience in developing countries

YOU'LL BE SUCCESSFUL IF...
You're obsessed with the details
You're meticulous. You know attention to detail is critical regardless of whether anyone is watching, and you strive for excellence in everything you do.
You have a team ethos
You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. You're excited to work cross-functionally with other departments. You enjoy working with others to reach common goals and objectives.
You love our community
You're passionate about giving every person who interacts with the charity: water brand an unforgettable experience. You thrive on knowing what makes people tick. You're keen to know the motivations of our donors, and then share that intelligence to help other teams develop stronger performing strategies.
You're a mentor
You enjoy managing and training team members and recognize how to maximize their skills and strengths. You're deeply invested in growing people and in helping them bring new ideas to life.
You're a communication ace
You know that the secret to success is keeping people in the know. You not only know what to communicate but when, how, and why it's important. You possess exceptional relational, oral, and written communication skills.
You take initiative
You see something that needs improvement and you take action. You propose solutions to problems. You have a proven ability to plan, drive, and produce creative projects from concept through implementation. You're proactive about making sure various departments have the information they need about your projects.
You love designing new experiences
You see through the chaos and enjoy figuring out how to bring clarity out of it. You build communications that are inspiring and exciting for all audiences. You're able to get anyone excited about what we do and make their experience with us unique. You're inviting, discerning and thoughtful.
TEAM OVERVIEW
The Creative team is a passionate group of designers, videographers, editors, storytellers and project managers. They're responsible for gathering inspiring content and crafting one-of-a-kind stories from the countries we serve. They help our amazing community of supporters be more aware of the global water crisis, compelling them to take action.
HIRING TIMELINE
This role was posted on April 14, 2026 and will remain open for approximately 90 days.
SALARY RANGE
This is an exempt role with a range of $172,000 - $200,000 a year.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
Annual bonus potential through The Pool
401k plan + employer match
Medical covered at 85% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Professional Development and a You-do-You Perk
TSA Pre-check reimbursement
2-4 annual travel requirements that foster team alignment, connection and in-person collaboration
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we've brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we're reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.