Creative Operations Manager Jobs in Fairview, PA

Divine Express is in search of an exceptionally motivated Operations Manager for our location. We are looking for a candidate with at least one year of managerial experience, a robust work history, and demonstrated organizational and leadership prowess. The Operations Manager will play a pivotal role in guiding the daily operations on the road through hands-on engagement with all facets of our operation. This role involves organizing and leading activities to guarantee the safe, cost-efficient, and punctual performance of our transportation system.

The ideal candidate will exhibit a strong drive, teamwork spirit, high enthusiasm, outstanding customer service abilities, and a quick learning capacity. Experience in managing staff is a prerequisite. Reporting directly to the company owners, this role requires excellent communication skills, initiative, meticulous attention to detail, precision, and the capability to effectively oversee multiple aspects of daily operations concurrently.

• Duties & Responsibilities: Oversee 20-25 daily routes and drivers to ensure that day-to-day processes and procedures are being executed professionally, effectively and efficiently; delegating workload when required. Administer and manage recruitment and selection, including on-boarding processes such as, new hire orientation and training of drivers. Monitor, coach and counsel employees job performance; discipline when required. Help maintain and develop employee incentive and appreciation programs. Schedule, execute and conduct staff and meetings. Manages / oversees all matters within dispatch, including, but not limited to planning and ensuring equipment maintenance, and dispatching. Controls on-time performance of routes and ensures each route is covered daily. Facilitates complaint resolution and resolving problems. Manages weekly driver schedule. Ensures overtime is controlled within budget. Maintains a positive work environment by providing all employees with fair and equitable supervision and encouraging professional and personal growth. Ensures all safety regulations are being observed and all training methods are adequate and effective. Documents employee performances, provides training, and applies appropriate discipline up to and including termination. Operations Manager has ability to make daily service related operational decisions in directing the affairs of drivers. Enforces company policies and procedures with drivers and office staff.
• Implements strategies to enhance efficiency.
• Guarantees compliance with Department of Transportation (DOT) regulations across federal, state, and local levels for drivers and dispatchers.
• Advocates for safety through conducting audits and engaging in discussions with staff members.
• Prepared to drive in emergencies when a driver is unavailable.
• Manages the after-hours phone line as necessary.
• Carries out additional responsibilities as needed.

Requirements: Be able to assimilate information quickly and accurately in order to make effective day-to-day operational decisions. Computer literate and have knowledge of MS Office. Familiarity with basic vehicle mechanical processes and maintenance preferred. Supervisory experience with hourly employees and knowledge of Human Resources issues. Strong organizational skills, the ability to effectively prioritize tasks, and strong time management skills. Must have previous management experience and ability to work well with and direct others. Must possess strong communication and leadership skills with the ability to foster open, honest two-way communication both internally and externally. Must be able to lift up to 75lbs. Must be able to work hours as required and travel if necessary. Must be prepared to cover shifts with little notice if needed. Valid Driver's License. Ability to work independently, take initiative and be a self-starter. Ability to plan and organize workload; flexibility to handle pressure and work with interruptions and meet deadlines; attention to details. Ability to handle multiple priorities. Willingness to learn and accept responsibility. Excellent time management skills, ability to multitask and prioritize work. A creative mind with an ability to suggest improvements. Attention to detail and problem-solving skills. Excellent written and verbal communication skills. Sign a non-compete and confidentiality agreement.Job Description: Embrace a self-reliant approach as a delivery associate at Divine Express Logistics LTD. Our community relies on you to transport their parcels from the delivery station to their homes, marking the crucial "last mile" of their online shopping journey. Over the course of a 10-hour day, your responsibilities will encompass van loading/unloading and the secure delivery of packages to our valued customers. You will operate a company-provided vehicle, emphasizing safety and comfort, and utilize handheld technology provided by the company to facilitate communication, navigation, and delivery. As you fulfill these duties, you will embody the face of our company within the community, playing a pivotal role in ensuring customer satisfaction throughout Pennsylvania.