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Cpi Trainer Jobs (NOW HIRING)

CPI Security

Customer Support Supervisor

Charlotte, NC · On-site

CPI Security, headquarted in Charlotte, NC, is looking for a Customer Support Supervisor, in office ... Ensure employees have the tools, training, product knowledge, and resources needed to succeed.

Pitt County Schools

EC Behavior Liaison

Greenville, NC · On-site

Maintains CPI trainer certificaiton The Behavior Support Liaison: * Meets with all PRC 29 / Behavior Support Staff monthly: * to review caseload data, * update caseloads as needed, * provide Behavior ...

St Elizabeth Hospital

CNA

Fort Morgan, CO

$18 - $27.67/hr

CPI training required if sitting with M-1 holds Physical Requirements - Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly) Where You'll ...

CPI Security

Customer Support Advisor

Charlotte, NC

$40K - $50K/yr

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and ... Ongoing specialized, paid training and career growth opportunities. * Great medical, dental, vision ...

CPI Security

Product Delivery Manager

Charlotte, NC · On-site

CPI Security, in Charlotte, NC, is looking for a Product Delivery Manager to lead cross-functional ... This role bridges product evaluation, testing, marketing, training, sales, operations, support and ...

St Catherine Hospital Garden City

CNA

Garden City, KS · On-site

$16 - $22.45/hr

CPI training required if sitting with M-1 holds Physical Requirements - Medium Work - (Exert up to 50lbs force occasionally, and/or up to 20lbs frequently, and/or up to 10lbs constantly) Where You'll ...

CPI Card Group

ASI - Training Coordinator

Las Vegas, NV · On-site

Overview Plan, organize, coordinate employee training, including current team members and new hires ... Arroweye, a CPI company is a leading, single-source provider of innovative card marketing and ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and ... Ongoing specialized, paid training and career growth opportunities. * Great medical, dental, vision ...

CPI Security

Customer Support Advisor

Charlotte, NC · On-site

$40K - $50K/yr

CPI Security was founded in 1991 on an entrepreneurial spirit and a passion for helping and ... Ongoing specialized, paid training and career growth opportunities. * Great medical, dental, vision ...

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How much do cpi trainer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for cpi trainer in the United States is $37.20, according to ZipRecruiter salary data. Most workers in this role earn between $31.25 and $41.59 per hour, depending on experience, location, and employer.

What is a CPI trainer?

A CPI trainer is a professional who teaches the Crisis Prevention and Intervention (CPI) program, which focuses on de-escalation, safe intervention, and behavioral management techniques. They typically hold certifications in CPI and are responsible for training staff in handling challenging behaviors safely and effectively.

What is a CPI Trainer job?

A CPI (Crisis Prevention Institute) Trainer is responsible for educating individuals or teams on crisis prevention techniques, de-escalation strategies, and nonviolent intervention methods. They typically work in healthcare, education, or social services, ensuring staff can safely handle challenging situations. CPI Trainers conduct workshops, certify others in CPI methodologies, and provide ongoing support to maintain a safe environment.

What do you do at CPI training?

A CPI trainer conducts training sessions on crisis prevention and intervention techniques, teaching staff how to safely manage challenging behaviors. They develop training materials, demonstrate proper techniques, and ensure staff are certified in CPI protocols, often using role-playing and scenario-based exercises.

Is CPI training worth it?

CPI training is valuable for CPI trainers as it provides certification in de-escalation and safety techniques used in behavioral health and educational settings. The training enhances skills in managing challenging behaviors and is often required for employment or professional development in related roles.

What is CPI training called now?

CPI training is now commonly referred to as Nonviolent Crisis Intervention training. It focuses on de-escalation, safe physical intervention, and communication skills for professionals working in behavioral health, education, and social services. The training is provided by the Crisis Prevention Institute (CPI) and is updated regularly to reflect best practices.

What are the typical daily responsibilities of a CPI Trainer?

CPI Trainers are primarily responsible for delivering crisis prevention and intervention training sessions to staff, ensuring that participants understand and can apply safe de-escalation techniques in real-world situations. Their days often include preparing instructional materials, conducting workshops, and mentoring staff members through follow-up and support. Trainers may also assess training effectiveness, make recommendations for continued professional development, and collaborate with supervisors or HR to address specific organizational needs. This role often works closely with teams in healthcare, education, or social services settings to foster a safe and supportive environment for both staff and clients.

What are the key skills and qualifications needed to thrive in the Cpi Trainer position, and why are they important?

To excel as a CPI Trainer, you need in-depth knowledge of crisis prevention and intervention practices, typically validated by CPI (Crisis Prevention Institute) certification and relevant experience in behavioral health or education. Familiarity with training tools, presentation software, and the CPI Nonviolent Crisis Intervention® system is essential. Strong communication, patience, and the ability to manage group dynamics make candidates stand out in this role. These combined skills ensure effective instruction, safety, and compliance with best practices in high-stress environments.

More about Cpi Trainer jobs
What cities are hiring for Cpi Trainer jobs? Cities with the most Cpi Trainer job openings:
What are the most commonly searched types of Cpi Trainer jobs? The most popular types of Cpi Trainer jobs are:
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Cpi Trainer jobs near you
Infographic showing various Cpi Trainer job openings in the United States as of July 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $77,381 per year, or $37.2 per hour.
Customer Support Supervisor

Customer Support Supervisor

CPI Security

Charlotte, NC • On-site

Full-time

Posted 20 days ago

Job description

CPI Security, headquarted in Charlotte, NC, is looking for a Customer Support Supervisor, in office, full-time. At CPI Security, our Customer Support team plays a critical role in helping customers protect what matters most. As a Customer Support Supervisor, you'll lead a team of Customer Support Advisors, support day-to-day call center operations, and help ensure every customer interaction reflects CPI's commitment to dependable service, proactive support, and exceptional care. Reporting to the Customer Support Manager, this role is responsible for managing daily customer support activities including team coverage, workflow triage, employee coaching, performance management, operational metrics, and escalated customer concerns. You'll serve as a subject matter expert for urgent customer needs and complex support issues while helping your team stay engaged, supported, and prepared to deliver outstanding service. If you're a motivated leader who thrives in a fast-paced customer support environment and enjoys developing people, solving problems, and making a difference, this could be the right next role for you.
What You'll Do
  • Lead, coach, and develop a team of Customer Support Advisors to achieve service, quality, and performance goals.
  • Manage day-to-day customer support floor operations, including staffing coverage, call flow, triage, and resource allocation.
  • Support representatives with troubleshooting technical issues, answering system or service questions, and educating customers on proper use and maintenance of their CPI Security systems.
  • Handle escalated customer concerns with professionalism, empathy, and urgency.
  • Monitor floor activity and ensure team members are meeting required standards and key performance indicators.
  • Identify, develop, and grow high-performing representatives for future advancement opportunities.
  • Address performance gaps by setting clear expectations and providing consistent coaching and feedback.
  • Provide regular performance feedback, conduct coaching sessions, and administer performance reviews.
  • Ensure employees have the tools, training, product knowledge, and resources needed to succeed.
  • Communicate updates, process changes, business impacts, and expectations clearly to team members.
  • Respond to employee relations and performance concerns in accordance with company policies.
  • Monitor operational metrics, identify trends, and make real-time adjustments to support service goals.
  • Take ownership of new, complex, or challenging customer, team member, or cross-functional requests.
  • Foster a positive, professional, and accountable team environment aligned with CPI's core values.
What We're Looking For
  • High school diploma or equivalent required.
  • Minimum of two years of previous supervisory experience required.
  • Call center or customer support supervisory experience preferred.
  • Experience with Salesforce CRM and workforce management tools preferred.
  • Proficiency with Microsoft Excel, Word, and Outlook required.
  • Strong customer service, communication, and phone skills.
  • Ability to lead, motivate, coach, and manage a team in a fast-paced environment.
  • Strong problem-solving skills with the ability to support urgent customer needs and complex escalations.
  • Ability to maintain professionalism and courtesy when handling internal and external inquiries.
  • Strong attention to detail and ability to monitor performance metrics and trends.
  • Ability to maintain a high level of product knowledge, including system features, service offerings, promotions, pricing, and discounts.
  • Self-motivated with the ability to take initiative and make sound decisions.
  • Ability to build positive, productive working relationships with customers, colleagues, and direct reports.
  • Schedule flexibility and willingness to go the extra mile for customers, employees, and the business.
  • Commitment to CPI Security's mission, vision, priorities, and core values.
Why Join CPI Security?
When you join CPI Security, you're joining a team that helps customers throughout the Southeast feel safer, more connected, and more confident every day. Our Customer Support team is the voice of our company, helping customers with everything from technical questions to urgent support needs while delivering the personal service CPI is known for.
At CPI, you'll have the opportunity to grow your leadership skills, develop high-performing teams, and make a meaningful impact by helping protect what matters most.

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