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$85.5K

How much do cox retention jobs pay per year?

As of May 28, 2026, the average yearly pay for cox retention in the United States is $61,368.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $74,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Cox Retention Specialist, and why are they important?

To thrive as a Cox Retention Specialist, you need strong customer service skills, sales acumen, and a high school diploma or equivalent, with some employers preferring previous experience in a retention or call center role. Proficiency with CRM software, call center systems, and sales tracking tools is typically required. Outstanding communication, problem-solving abilities, and resilience under pressure help individuals excel in addressing customer concerns and retaining business. These skills and qualities are crucial for effectively resolving customer issues, building loyalty, and meeting retention targets in a competitive telecommunications environment.

What are some common challenges faced by Cox Retention Specialists, and how can applicants prepare for them?

Cox Retention Specialists often encounter challenges such as handling irate or dissatisfied customers, meeting retention targets, and adapting to evolving product offerings. Applicants can prepare by developing strong communication and negotiation skills, staying up to date on Cox services, and demonstrating resilience in high-pressure situations. Being proactive in learning about customer needs and maintaining a positive, solutions-oriented attitude will help candidates excel in this role.

What are Cox Retention specialists?

Cox Retention specialists are customer service representatives who work for Cox Communications, focusing on retaining existing customers who may be considering canceling or downgrading their services. Their primary role is to address customer concerns, provide solutions, and offer incentives or promotional deals to encourage continued service. They utilize strong communication and problem-solving skills to resolve issues, enhance customer satisfaction, and reduce customer churn. Retention specialists often handle inbound and outbound calls related to cancellations, billing issues, and service modifications.

What is the difference between Cox Retention vs Cox Customer Service Representative?

AspectCox RetentionCox Customer Service Representative
Primary RoleFocuses on retaining existing customers, handling cancellations, and offering solutions to prevent churn.Provides general customer support, answers inquiries, and assists with billing or service issues.
Required SkillsStrong communication, negotiation, and problem-solving skills.Excellent communication, patience, and product knowledge.
Work EnvironmentTypically in retention centers or call centers, often with sales targets.In call centers or customer support centers, handling diverse customer requests.

While both roles involve customer interaction, Cox Retention specialists focus on customer retention and reducing churn through targeted strategies, whereas Cox Customer Service Representatives handle a broader range of customer inquiries and support. Understanding these differences helps job seekers identify the right position aligned with their skills and career goals.

More about Cox Retention jobs
What cities are hiring for Cox Retention jobs? Cities with the most Cox Retention job openings:
What states have the most Cox Retention jobs? States with the most job openings for Cox Retention jobs include:
What job categories do people searching Cox Retention jobs look for? The top searched job categories for Cox Retention jobs are:
Cox Retention jobs near you
Client Solutions Retention Representative (Cox Business)

Client Solutions Retention Representative (Cox Business)

Cox Communications

Tempe, AZ

$17.40 - $26.06/hr

Full-time

Medical, Life, Retirement, PTO

Posted 23 days ago

Cox Communications rating

8.5

Company rating: 8.5 out of 10

Based on 119 frontline employees who took The Breakroom Quiz

6th of 76 rated telecommunications companies

Job description

Client Solutions Retention Representative (Cox Business)
Great relationships don't just happen - they're built with trust, authenticity and a spark of curiosity. If you've got the talent to turn connections into meaningful partnerships, we want to hear from you.
At Cox Business, we help companies adopt new technologies that deliver mobility, scalability and growth. Our solutions include internet and networking solutions, as well as next-gen cloud and connected technologies.
We're on the hunt for an Client Solutions Retention Representative who loves connecting with people and making an impact. This is your chance to build relationships, create lasting solutions and help businesses succeed - all while driving revenue and advancing your own career.
Ready to work with a team that's as invested in your success as you are? Let's talk!
What's in It for You?
Here's a sneak peek of the benefits you could experience as a Cox employee:
  • A competitive salary and top-notch bonus/incentive plans.
  • A pro-sales culture that honors what salespeople (like you!) contribute to our success.
  • Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
  • A true team environment, with 3 days of real-life collaboration in the office.
  • Comprehensive healthcare benefits, with multiple options for individuals and families.
  • Generous 401(k) retirement plans with company match.
  • Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
  • Professional development and continuing education opportunities.
  • Access to financial wellness/planning resources.

Check out all our benefits.
What You'll Do
You'll be the hero who keeps our small-to-medium business customers happy, loyal and thriving. Your mission? Reduce controllable churn by solving problems, offering tailored incentives and uncovering upsell opportunities that truly meet customers' needs while also assisting with billing related inquiries Here's a look at what you'll be doing:
  • Answering customer disconnect calls and resolving issues, saving the day with creative solutions and attractive offers.
  • Answering customer billing calls creating a best in class experience while assisting with billing related needs.
  • Driving additional revenue with a focus on customer needs and exploring upsell opportunities.
  • Making outbound calls to inform customers about referral programs, new products, enhanced packages or simply to renew, save or upgrade their services.
  • Reaching out to customers nearing contract expiration (3-6 months out) to secure renewals and identify opportunities to upsell.
  • Negotiating pricing, products, promotions and terms with clients while performing calculations for fees, time periods, pro-rations and competitive comparisons.
  • Troubleshooting and resolving service, pricing or technical issues, ensuring customers feel heard and supported.
  • Working with sales support to find the best solutions and resolve installation or service challenges.
  • Educating customers on how to maximize their Cox Business products and services, including features, billing and charges.
  • Managing sales orders with the sales support team and provide valuable customer insights to the marketing team to help shape future strategies.

Who You Are
You're an empathetic listener with a knack for solving problems. Here's what sets you apart:
Minimum:
  • 5+ years of relevant experience, or a high school diploma/GED with 3 years of experience, or an associate/bachelor's degree in a related field.
  • Proficiency with computers and common business software.

Preferred:
  • An associate degree or technical certification in a related discipline.
  • B2B sales experience with a proven track record of meeting quotas.
  • Background in revenue generation or customer retention roles.
  • Experience in the communications industry or with a major communications equipment vendor.

Your next big opportunity starts here. Apply to Cox today!
USD 17.40 - 26.06 per hour
Compensation:
Hourly pay rate is in the range of $17.40 - $26.06/hour. The hourly rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the hourly range identified herein, this role is also eligible for an annual incentive/commission target of $28,340.00.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets

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About Cox Communications

Sourced by ZipRecruiter

Cox Communications is the largest private telecom company in America, serving six million homes and businesses. That's a lot, but we also proudly serve our employees. Our benefits and our award-winning culture are just two of the things that make Cox a coveted place to work. If you're interested in bringing people closer through broadband, smart home tech and more, join Cox Communications today! Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark?

Industry

Media and telecom

Company size

10,000+ Employees

Headquarters location

Atlanta, GA, US

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