Correctional Program Support Services Jobs in Missouri

The Program Support Assistant works as a member of one of the Teams in the Centralized Support Division located at 9700 Page Avenue. The Program Support Assistant serves a s a primary contact for the Veteran and his/her representative or advocate for Freedom of Information (FOIA) and Privacy Act (PA) requests. The PSA also serves as the primary liaison for Veterans Benefits Administration (VBA) and the National Archives and Records Administration (NARA) and Department of Defense (DOD).

Qualifications:To qualify for this position, applicants must meet all requirements by the closing date of this announcement:07/27/2026.

GS-5 level:
You must have one year of specialized experience equivalent to at least the next lower grade GS-4 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include but are not limited to: (1) Using various software to produce and transmit documents, reports, and correspondences; (2) Utilizing automated computer systems to enter data and maintain case files; (3) Performing standard clerical duties to include maintaining suspense and follow up systems; AND (4) Reviewing forms and documents for completeness and accuracy.
OR Education Substitution: Applicants may substitute education for the required experience. To qualify based on education you must have:
4 years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of fulltime academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school.
OR Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.
To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
GS-6 Level:
You must have one year of specialized experience equivalent to at least to the next lower grade GS-05 in the normal line of progression for the occupation in the organization.
Examples of specialized experience would typically include but are not limited to: (1) Maintaining controls of and preparing designated reports and priority mail; (2) Assisting in the management of the unit mail management system to include diagnoses of equipment malfunctions, operating problems, and performs corrective adjustments; (3) Ensuring adequate supplies are maintained within the division to support continuous RO operations; (4) Analyzing supply levels on a recurring basis to determine the rate of utilization, and advises the Support Services Specialist when supply orders are required; (5) Providing guidance and assistance on procedures, report requirements, deadlines and related matters to assure compliance with Support Services policies.

Education Substitution: Education can not be substituted for experience at the GS-06 grade level.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work normally involves mental rather than physical exertion. The work is mostly sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; and carrying of light items, such as papers or books.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education:A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.
Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.Employment Type: OTHER