Call Center Representative (CSR)
Location: Whiteville, NC 28472 | On-Site
COMPENSATION & SCHEDULE
$15/hour; increases to $22/hour upon permanent hire
Schedule:
- Shifts vary between 7AM โ 9PM with two days off weekly
- Up to 2 Saturdays/month and 1 Sunday/quarter required
- Mandatory overtime at month-end
- Temporary-to-Hire, W2
- Start Date: Aug 2026
- Job ID#: 156548
MINIMUM QUALIFICATIONS
โข 2+ years of Customer Service experience
โข 2+ years of Call Center experience
โข Strong communication, decision-making, and time management skills
โข Proficiency in Microsoft Office applications
โข Ability to collaborate effectively within a team environment
PREFERRED SKILLS
โข Experience in debt recovery or financial services
โข Knowledge of Fair Debt Collection Practices Act (FDCPA) and compliance protocols
ROLE IMPACT
This position plays a key role in supporting the clientโs financial stability by facilitating the timely and professional recovery of delinquent accounts. The role directly impacts revenue goals by meeting or exceeding collection performance metrics, maintaining full compliance with industry regulations, and delivering a customer-focused approach to resolving overdue balances.
KEY RESPONSIBILITIES
โข Contact customers to collect delinquent accounts using standardized call procedures
โข Meet or exceed performance metrics for call volume, contact rate, and promises kept
โข Negotiate repayment arrangements aligned with customersโ financial capacity and willingness to pay
โข Accurately document all calls, agreements, and follow-up actions in the designated system
โข Escalate unresolved or high-risk accounts to management when necessary
CORE TOOLS & SYSTEMS
โข Microsoft Word, Excel, Outlook
โข Collections platforms and CRM systems
LEGAL NOTICE
By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy
CornerStone Staffing has been servicing the Dallas-Fort Worth metroplex since 1991. We are committed to supporting our community through our core values of compassion, integrity, self discipline, and faith.
CornerStone currently has 11 offices across the Metroplex to serve your needs. If you are a job seeker looking for short-term supplemental income or a full-time position that will launch a new career, we can assist you in finding the right opportunity!