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Mission: Advancing inclusive communities where every person, regardless of circumstances, have the right and opportunity to live their best life

Core Values: We believe each person should:

• Be included, respected, and valued.

• Have ongoing information, experiences, and expectations from which to make choices.

• Have a variety of relationships.

• Live and participate in the communities of their choice.

• Have a career, dreams for the future, and make meaningful contributions.

The role of a Remote Direct Support Professional is to assist people to live independently utilizing Technology. This includes having an advanced knowledge of the individualized Technology Support Plan and ISP of each person that is receiving remote supports, understanding the philosophy behind Remote Supports and the use of Enabling Technology to achieve self-directed lives, and having the ability to quickly assess a situation and determine the appropriate response measure. Must have good communication and team-working abilities.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following and other duties as assigned:

Major Duties

• Perform all the duties of a Direct Support Professional
• Provide remote assistance across multiple locations to persons living independently
• Multi-task to ensure DSP duties are performed adequately while also providing quality oversight and remote support to persons receiving Enabling Technology Support
• Observe alerts and exterior cameras at multiple locations to ensure the safety and well-being of persons supported while also fostering privacy, independence, and dignity.

• Support people to live a self-directed life
• Communicate closely with Night Monitor, Program Coordinator, and Program Director about individual’s needs, concerns, and technology issues as they occur. Function as an active member of the Enabling Technology team and the Circle of Support. Engage in group decision making, keep team members informed, be involved in open sharing of ideas and collaboration. Support team decisions and St. John’s Community Services mission.
• Communicate with staff remotely at shift changes
• Responsible for documentation related to Remote Support as it occurs.
• Assess a variety of situations and be able to respond appropriately, determining the most appropriate course of action
• Utilize person-centered philosophies
• Responsible for implementation of the Individual Support Plan.
• Maintain relationship with the persons being supported

Other Performance Responsibilities:

• Strong interpersonal and team-working abilities.
• Ability to multi-task and solve problems quickly

• Support the organization’s mission, vision, philosophy and person-centered practices.
• Exercise necessary cost control measures.
• Maintain positive internal and external communications.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Plan and organize work effectively and ensure its completion.
• Demonstrate reliability by arriving to work on time and utilizing effective time management skills.
• Demonstrate and promote a team orientated approach.
• Represent the organization professionally at all times.
• Demonstrate initiative and strive to continually improve processes and relationships
• Follow all St. John’s Community Services rules, policies and procedures as well as any applicable laws and standards

PREFERRED COMPETENCIES:

• Compassion: Genuinely cares about people, is available and ready to help, is sympathetic to the plight of others, and demonstrates real empathy with the joys and pains of others
• Approachability: Is easy to approach and talk to, spends the extra effort to put others at ease, can be warm, pleasant and gracious, is sensitive and patient with the interpersonal anxiety of others; builds rapport well, is a good listener, is an early knower, getting informal and incomplete information in time to do something about it.
• Patience: Is tolerant with people and processes, listens and checks before acting, tries to understand people and data before making judgements and acting, waits for others to catch up before acting, sensitive to due process and proper pacing, follows established processes.
• Composure: Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted to hold things together during tough times, can handle stress, is not knocked off balance by the unexpected, doesn’t show frustration when resisted or blocked, is a settling influence in crisis
• Dealing with ambiguity: Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, isn’t upset when things are up in the air, doesn’t have to finish things before moving on, can comfortability handle risk and uncertainty.
• Ethics and Values – Adheres to appropriate and effective set of DSP core values during both good and bad times, acts in line with those values
• Interpersonal Savvy – Relates well to all kinds of people, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact
• Organizing – Can marshal resources to get things done effectively and efficiently

KNOWLEDGE/SKILLS/ABILITIES:

• Speaking – Talking to others to convey information effectively
• – Communication effectively in writing as appropriate for needs of audience
• Active Listening – Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Oral Comprehension – The ability to listen to and understand information and ideas presented through spoken words and sentences
• Problem Sensitivity – The ability to tell when something is wrong or likely to go wrong
• Service Orientation – Actively looking for ways to help people
• Social Perceptiveness – Being aware of others reactions and understanding why they react the way they do
• Stamina -The ability to be physically active which includes but is not limited to; standing, pushing, pulling, lifting, squatting, bending, sitting, and walking. Handling and Moving Objects, using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
• Performing General Physical Activities. Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
• Written Comprehension – The ability to read and understand information and ideas presented in writing
• Written Expression – The ability to communicate information and ideas in writing so others will understand

1.    High School diploma or G.E.D. required; AA/BA/BS Degree in a related field preferred;
2.    Two or more years related experience working with persons with disabilities required; experience in a competitive/supported employment setting preferred
3.    Must meet SJCS and funding jurisdiction current requirements for criminal background/records check;
4.    Valid health certificate to meet current funding jurisdiction requirements;
5.    Valid state-issued driver’s license with current driving record in good standing required.

St. John's Community Services is an Equal Opportunity Employer. St. John's Community Services does not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental quality, military service, or other protected class.

Learn more about St. Johns Community Services at www.sjcs.org. Apply today!