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About St. John’s Community Services

As one of the oldest non-profit organizations founded in the District of Columbia, St. John’s Community Services (SJCS) is committed to supporting and advocating for people of all abilities. SJCS works to cultivate caring communities to ensure that all people have the opportunity to thrive and that no one is left behind. We support individuals living with intellectual and developmental disabilities, as well as adults and children experiencing hunger and homelessness in four states and the District of Columbia. At SJCS, we pride ourselves in meeting every person we support where they are, learning who they are, and affirming their individuality, unique strengths, and hopes. It’s why we exist.  Advancing inclusive communities where every person, regardless of circumstances, has the right and opportunity to live their best life is our mission, and our mission is what drives us and is at the heart of our services and programs.

What are we looking for? The Independence Coach is a Case Manager position providing a combination of remote and face-to-face clinical support and interventions toward independence. These interventions include the use of Technology as appropriate toward individuals’ goals and needs. This includes having an advanced knowledge of the philosophy behind Remote Supports and the use of Enabling Technology to achieve self-directed lives, as well as effective clinical skills including an understanding of Motivational, Interviewing, Person-Centered Care, Trauma Informed Care, Maslow's Hierarchy of needs, and "Warm-Handoff" linkage services. Must have effective communication and team-work abilities.

Your overall essential responsibilities will be the following:

• Provide remote and direct assistance across multiple locations to people living independently. 
• Provide quality oversight and remote support to persons receiving Enabling Technology Support
• Provide remote and direct Support to people towards living a self-directed life.

• Responsible for documentation related to Support as it occurs in Therap, and other reporting tools based on program requirements. 
• Utilize person-centered philosophies.
• Responsible for implementation of the Individual Support Plan. 
• Maintain relationships with the persons being supported.
• Complete clinical and technology assessments and design individualized care plans that meet the individuals’ unique needs and preferences. 
• Develop a housing plan.
• Attend roundtables, case conferences and other meetings/ activities toward effective collaboration with community partners, and support network. 
• Assist individuals in moving into safe, meaningful housing.
• Provide linkage for individuals to local services and resources for which they are interested, in need and entitled.
• Track, manage and report all milestones and service plan performance as required by the project.
• Provide wrap-around services to assure housing stability including: 
  • life skills training, 
  • counseling services, 
  • housing outreach, and 
  • connections to health, mental health, and employment assistance to achieve their goals.

Other Performance Responsibilities:

• Strong interpersonal and team-working abilities.
• Ability to multi-task and solve problems quickly.

• Support the organization’s mission, vision, philosophy, and person-centered practices.
• Exercise necessary cost control measures.
• Maintain positive internal and external communications.
• Demonstrate effective communication skills by conveying necessary information accurately, listening effectively and asking questions when clarification is needed.
• Plan and organize work effectively and ensure its completion.
• Demonstrate reliability by arriving at work on time and utilizing effective time management skills.
• Demonstrate and promote a collaborative approach.
• Always represent the organization professionally.
• Demonstrate initiative and strive to continually improve processes and relationships.
• Follow all St. John’s Community Services rules, policies, and procedures as well as any applicable laws and standards.

Preferred Competencies:

• Compassion: Genuinely cares about people, is available and ready to help, is sympathetic to the plight of others, and demonstrates real empathy with the joys and pains of others
• Approachability:  Is easy to approach and talk to, spends the extra effort to put others at ease, can be warm, pleasant and gracious, is sensitive and patient with the interpersonal anxiety of others; builds rapport well, is a good listener, is an early knower, getting informal and incomplete information in time to do something about it.
• Patience: Is tolerant with people and processes, listens and checks before acting, tries to understand people and data before making judgements and acting, waits for others to catch up before acting, sensitive to due process and proper pacing, follows established processes.
• Composure: Is cool under pressure, does not become defensive or irritated when times are tough, is considered mature, can be counted to hold things together during tough times, can manage stress, is not knocked off balance by the unexpected, doesn’t show frustration when resisted or blocked, is a settling influence in crisis
• Dealing with ambiguity: Can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, is not upset when things are up in the air, does not have to finish things before moving on, can comfortability handle risk and uncertainty.
• Ethics and Values  – Adheres to appropriate and effective set of DSP core values during both good and tough times, acts in line with those values.
• Interpersonal Savvy – Relates well to all kinds of people, builds appropriate rapport, builds constructive and effective relationships, uses diplomacy and tact.
• Organizing – Can marshal resources to get things done effectively and efficiently.

The minimum experience, education, and requirements needed for consideration: 

• Credentialed: Obtain and maintain SHIFT credentialing as ETIS.
• Associate degree in related field, Bachelors preferred.
• Experience supporting people with disabilities and/ or Mental Health Issues.

All SJCS employees must:

• Obtain a valid health certificate to meet current funding authority requirements as required.
• Having a valid state-issued driver’s license with a current driving record in good standing is required.
• Vehicle Insurance
• Meet SJCS and the funding authority requirement of criminal background and record checks.

Physical and environmental conditions include:

• Work requires no unusual demand for physical effort except the normal risks or discomforts, requiring special safety precautions for operating a motor vehicle.
• Exposure to aggressive human behavior.
• Ability to lift up to 30 pounds.
• Travel up to 30%.
• Travel to Martin and Jackson, TN 3 to 4 times per year
•  

The hiring range for this position is $17.50-$18.25 per diam

Other benefits include the following:

• Medical, dental, vision, STD, and other benefits and company contributions
• Retirement plans.
• Company paid LTD.
• Connectivity reimbursements (some employees)
• PTO, Vacation, and sick time off.
• Flexibility
• Family culture 
• Helping other people live their best life!

Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions of this job.

Do you think you are a great fit for this position? We are waiting for you to join our team! To be considered, apply today on our company website, SJCS Careers.

St. John’s Community Services is an Equal Opportunity Employer.