Conversion Rate Optimisation Jobs in Delaware (NOW HIRING)

Job Description

Help shape how small businesses become our customers. In this role, you'll improve acquisition-channel experiences to increase approvals and conversion, while balancing risk and regulatory expectations.

Job Summary:
As a Small Business Card Acquisition & Originations Product Manager in Small Business Card Originations, you will collaborate with key partners to build into our acquisition channels to drive increased approvals by streamlining originations and removing friction in application decisioning. You'll partner across Acquisition/Marketing, product, risk, operations, technology, and legal/compliance to deliver measurable improvements in conversion, approval rate, and speed-to-decision.

Job Responsibilities

• Own the roadmap to improve acquisition-channel originations and decisioning outcomes, including approval rate, conversion, and speed-to-decision
• Identify and remove friction across the application journey (data capture, verification, decisioning, and handoffs), partnering with teams to implement changes
• Partner with Acquisition/Marketing and channel owners to translate acquisition strategy into enhancements to support originations
• Coordinate delivery with technology and product teams, defining requirements and ensuring releases are executed effectively
• Use data and funnel analytics to diagnose fallout drivers, quantify opportunities, and track performance over time
• Establish clear governance and operating cadence to align priorities, manage dependencies, and resolve risks/issues
• Partner with Risk, Legal, and Compliance to ensure changes meet policy, regulatory, and control expectations
• Communicate roadmaps, tradeoffs, and results to stakeholders and senior leaders with clarity and accountability

Required Qualifications, Capabilities, and Skills

• 5+ years of experience in lending/card product, originations, acquisition-channel optimization, decisioning, or closely related roles
• Proven ability to improve acquisition funnel performance (e.g., application conversion, approval rate, speed-to-decision, auto-decision rate)
• Strong cross-functional leadership and stakeholder management in a matrixed environment
• Experience prioritizing competing workstreams and delivering results in a fast-paced environment
• Demonstrated ability to translate business goals into clear requirements and drive execution with technology and operations partners
• Strong analytical skills and comfort using data to identify issues, size opportunities, and measure outcomes
• Experience working in an Agile environment
• Working knowledge of governance and controls in regulated environments; able to balance growth with risk requirements
• Intermediate to advanced JIRA Align skills 

Preferred Qualifications, Capabilities, and Skills

• Experience with digital or retail card application processes 
• Small business credit card or Offer strategy experience
• Bachelor's degree

Additional information: Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans