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Conversion Manager Jobs in Michigan (NOW HIRING)

Tamaroff Motors Inc

BDC Manager

Southfield, MI · On-site

This position is responsible for managing a team of BDC representatives, optimizing workflows, and implementing strategies to maximize lead conversion and customer satisfaction. The BDC Manager ...

Tamaroff Motors Inc

BDC Manager

Roseville, MI · On-site

This position is responsible for managing a team of BDC representatives, optimizing workflows, and implementing strategies to maximize lead conversion and customer satisfaction. The BDC Manager ...

Mentavi Inc.

Senior Web Strategist

Grandville, MI · On-site

You will manage two WordPress sites with distinct audiences, overseeing everything from technical infrastructure and SEO to UX and multi-channel conversion, acting as the bridge between growth goals ...

Mentavi Inc

Senior Web Strategist

Grandville, MI · Hybrid

You will manage two WordPress sites with distinct audiences, overseeing everything from technical infrastructure and SEO to UX and multi-channel conversion, acting as the bridge between growth goals ...

Value Driven Solutions

Plant Manager

Grand Rapids, MI · On-site

Manage the site P&L, including labor, materials, conversion cost, and capital projects. Lead customer, regulatory, and corporate audits and visits. * Operating system - Run the plant operating system ...

Mentavi Inc

Senior Web Strategist

Grandville, MI · On-site

You will manage two WordPress sites with distinct audiences, overseeing everything from technical infrastructure and SEO to UX and multi-channel conversion, acting as the bridge between growth goals ...

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Conversion Manager information

What are the key skills and qualifications needed to thrive as a Conversion Manager, and why are they important?

To thrive as a Conversion Manager, you need strong analytical skills, experience with conversion rate optimization (CRO), and a background in digital marketing or related fields. Familiarity with A/B testing platforms, web analytics tools like Google Analytics, and CRO certifications are commonly required. Exceptional communication, creativity, and project management skills help in collaborating with teams and driving innovative solutions. These competencies are vital for maximizing website performance, improving user experience, and achieving business growth targets.

How does a Conversion Manager typically collaborate with marketing and product teams to optimize user experience?

A Conversion Manager works closely with both marketing and product teams to analyze user behavior, identify drop-off points, and recommend improvements to increase conversion rates. This often involves sharing insights from A/B tests, aligning on messaging strategies, and coordinating website or app updates. Regular cross-functional meetings and data sharing are essential to ensure everyone is working toward common goals. By fostering open communication, Conversion Managers help bridge the gap between technical development and marketing initiatives for optimal user experience.

What are Conversion Managers?

Conversion Managers are professionals responsible for optimizing a business’s website or digital campaigns to increase the percentage of visitors who complete desired actions, such as making a purchase or filling out a form. They analyze user behavior, run A/B tests, and implement strategies to improve conversion rates. Their role involves close collaboration with marketing, design, and development teams to ensure that user experience and messaging are aligned with business goals. Conversion Managers often use data analytics and user feedback to inform their decisions and measure the effectiveness of their efforts.

What is the difference between Conversion Manager vs Digital Marketing Specialist?

AspectConversion ManagerDigital Marketing Specialist
Required CredentialsBachelor's in Marketing, Business, or related field; experience in conversion optimization toolsBachelor's in Marketing, Communications, or related; proficiency in digital channels
Work EnvironmentCollaborates with marketing, design, and analytics teams to optimize user journeysDevelops and executes digital campaigns across platforms like social media, email, and search
Employer & Industry UsageCommon in e-commerce, SaaS, and online servicesUsed across various industries for online brand promotion and lead generation

The Conversion Manager focuses on improving website or app conversion rates through data analysis and user experience enhancements. In contrast, the Digital Marketing Specialist manages digital campaigns to attract and engage audiences. Both roles require marketing knowledge but differ in their primary objectives and daily tasks.

What are popular job titles related to Conversion Manager jobs in Michigan? For Conversion Manager jobs in Michigan, the most frequently searched job titles are:
What job categories do people searching Conversion Manager jobs in Michigan look for? The top searched job categories for Conversion Manager jobs in Michigan are:
Conversion Manager jobs near you
Infographic showing various Conversion Manager job openings in Michigan as of May 2026, with employment types broken down into 4% As Needed, 73% Full Time, 15% Part Time, 2% Temporary, 4% Contract, and 2% Nights. Highlights an 32% Physical, 10% Hybrid, and 58% Remote job distribution.

Assistant Contact Center Manager

Sun, Inc.

Southfield, MI

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 2 days ago

Job description

Job Summary
The Assistant Contact Center Manager supports daily operations of the reservations team by leading a subset of agents and ensuring strong execution of inbound and outbound call performance. They will drive service level, conversion, and revenue results through real-time management, coaching, and adherence to operational standards. This role plays a key part in delivering a high-quality customer experience while supporting occupancy and revenue goals.
Job Duties
  • Leads, hires, trains, schedules, and develops Reservation Specialists, ensuring adherence to company policies and performance expectations. (Essential)
  • Manages inbound call performance to achieve service level, conversion, site nights, and revenue targets on a daily basis. (Essential)
  • Coaches and develops agents through regular call reviews, performance feedback, and targeted sales and service training. (Essential)
  • Executes centralized staffing plans, ensuring proper coverage, attendance, and schedule adherence across the assigned team. (Essential)
  • Identifies performance trends and implements actions to improve conversion, productivity, and customer experience. (Essential)
  • Coordinates team member selection and development and ensures team members comply with appropriate policies and procedures.
  • Supports execution of Contact Center daily operations and strategic direction.
  • Supervises and develops a designated group of Reservation Specialists, ensuring adherence to policies, performance standards, and schedule expectations.
  • Monitors real-time call center activity (queue volume, wait times, agent availability) and takes action to maintain service levels.
  • Ensures a consistent, high-quality customer experience through accurate reservation handling, payment processing, and strong product knowledge.
  • Supports agents with real-time floor support, escalation handling, and performance guidance.
  • Reinforces call handling standards, scripts, and sales techniques to improve conversion and customer experience.
  • Supports execution of marketing campaigns and promotions by ensuring agent readiness and alignment.
  • Provides reporting and performance updates as requested.
  • Other duties as assigned.
Requirements
  • Bachelor's Degree in Business, Sales, Marketing, or related field. (Required)
  • 2 years in leadership or senior agent experience in a contact center, sales, or reservations environment. (Required)
  • Demonstrated leadership abilities
  • Strong organizational and analytical skills
  • Excellent problem-solving skills
  • Advanced computer proficiency in Microsoft Excel, including the ability to use email and internet
  • Ability to travel by car or plane with overnight stays as required
  • Ability to coach and support performance in a high-volume, metrics-driven environment.
  • Strong communication skills
  • Must have a valid driver's license
  • Understanding of contact center operations, including service levels and real-time management.

BENEFITS

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

  • Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
  • Comprehensive Dental and Vision Plans
  • On-Site Fitness Center
  • Voluntary Health and Dependent Care Reimbursement Accounts
  • Life, Accidental Death & Dismemberment Insurance and Dependent Life
  • Short and Long-Term Disability Coverage
  • 401(k) Plan with Sun matching contribution
  • Employee Assistance Program
  • Identity Theft Insurance
  • Legal Assistance Plan
  • Pet Insurance
  • Tuition Reimbursement program providing financial support to team members who further their formal education
  • Vacation RV Site Discounts for team members when visiting SunRV Resorts across the nation
  • Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
  • Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
  • Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

Apply for a Corporate Headquarters (HQ) position, located in the Metro Detroit, Michigan market today.

Join our Talent Community and explore Corporate Headquarters jobs at Sun Communities.

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