Infrastructure Support Analyst
Location: Remote (USA)
Schedule: Monday–Friday, 8:30 AM–5:00 PM CST
Start Date: January 26, 2026
Duration: 12-month contract
Extension/Conversion: Yes / Yes
Openings: 1
Position Overview
This role supports enterprise IT infrastructure services focused on managed file transfers (MFT) and job automation/scheduling. The analyst will help configure, maintain, deploy, and troubleshoot file transfer and automation workflows while supporting internal business teams across the organization.
This is a fully remote role that requires strong self-management skills and the ability to work through a high-volume service request queue.
Key Responsibilities
Manage and prioritize ServiceNow ticket queues related to MFT job design and deployment
Configure, maintain, and support job automation workflows in a Control-M environment
Partner with business teams to perform end-to-end testing of automated workflows
Administer external partner accounts within MFT platforms
Troubleshoot and resolve Level 2 and Level 3 incidents related to file transfer services
Ensure service delivery meets established SLAs
Support secure data transfer processes across enterprise systems
Required Qualifications
Bachelor’s degree in a quantitative, technical, or business-related field
0–2 years of relevant IT or infrastructure support experience
Strong problem-solving and analytical skills
Ability to identify issues, gather data, and recommend solutions
Comfortable working independently in a remote environment
Preferred Qualifications
Experience in healthcare IT environments
Familiarity with regulatory and security-driven systems
Related IT certifications
Technical Skills (Top Priorities)
Control-M (job scheduling / automation)
Globalscape or similar MFT tools
Encryption and secure file transfer concepts
Team & Work Environment
Part of an Enterprise Scheduling / IT Production Control team
Supports file transfers and automation across multiple business lines
Fast-paced, ticket-driven environment with enterprise-wide visibility
Interview Process
Not eligible for Corp2Corp
Candidates must be legally authorized to work in the US without sponsorship.
CLIENT does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.