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Contractual Ticket Writer Jobs (NOW HIRING)

TalentBurst, Inc.

Depot Technician

Springville, UT · On-site

$23 - $25/hr

Work Order and ticket handling. Maintain queues, communicate, fulfill. Cycle counts of Depot ... Problem solving and troubleshooting abilities Excellent communication, documentation, and written ...

Innovative Management Concepts, Inc.

Be Seen First

Service Desk Analyst - IMC0851

Arlington, VA · On-site

$70K - $72K/yr

Demonstrate excellent communication skills, both verbal and written, to support incoming customer ... Perform trouble ticket action to include updates with quality notes, customer communication, and ...

Lyra Technology Group

Field Technician

New York, NY · On-site

$60K - $65K/yr

Maintaining your Altourage-provided on-site toolkit Queue and Ticket Management * Working with your ... Managing your calendar and workload to respond to requests within our contractual SLA requirements

Baxter Planning

Strategic Account Manager

Austin, TX · Remote

Align Baxter ticket priorities with contractual agreements (e.g., MSA terms). Internal Leadership ... Excellent written and verbal communication skills, including executive presence. * Strong project ...

Kelvin Group

Refrigeration Service Technician (Union)

Kent, WA · On-site

$30 - $38.75/hr

Executes routine maintenance, contractual planned maintenance contract work, and emergency service ... Ability to work with tablet-based service ticket software system to complete service tasks assigned ...

Advancia Aeronautics LLC

Janitor (Part Time)

Neenah, WI · On-site

$25/hr

The employee must adhere to the contractual cleaning schedule and provide adequate documentation ... Ability to follow written and oral instructions * Demonstrates good customer relationship skills ...

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How much do contractual ticket writer jobs pay per hour?

As of Jul 21, 2026, the average hourly pay for contractual ticket writer in the United States is $15.17, according to ZipRecruiter salary data. Most workers in this role earn between $12.50 and $17.55 per hour, depending on experience, location, and employer.
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GNOC Functional Lead - Expert (Government)

GNOC Functional Lead - Expert (Government)

AT and T

Mclean, VA • On-site

Full-time

Posted 12 days ago

AT&T rating

7.3

Company rating: 7.3 out of 10

Based on 724 frontline employees who took The Breakroom Quiz

44th of 82 rated telecommunications companies

Job description

This position requires office presence of a minimum of 5 days per week and is only located at customer's site.
AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers' mission.
Our National Security Team supports the intelligence community, providing, operating, and assuring critical voice, video and collaboration services for the full spectrum of operations.
AT&T has an opening for a GNOC Functional Lead to manage a 24x7 Network Operations Center.
Job Duties/Responsibilities:
  • Acts as the Global Network Operations Center (GNOC) Team Lead responsible for managing approximately 40 personnel supporting a 24x7x365 enterprise network operations mission.
  • Provides day-to-day leadership for Tier I and Tier II operations personnel supporting network monitoring, service desk operations, incident response, escalation, service restoration, and operational reporting.
  • Manages all aspects of assigned staff leadership, including performance appraisals, employee counseling, shift scheduling, coverage planning, training, mentoring, and after-hours work coordination.
  • Tracks and reports SLA performance, ticket metrics, operational trends, workload distribution, aging tickets, recurring issues, and service delivery performance.
  • Coordinates operational activities with customer representatives, program leadership, engineering, cyber operations, provisioning, field support, and other functional teams.
  • Serves as a customer-facing operational lead for status updates, issue resolution, escalation support, operational reporting, and customer engagement activities.
  • Leads response coordination for high-priority incidents, outages, service degradations, maintenance windows, and other mission-impacting operational events.
  • Drives process improvement, root cause analysis, corrective action tracking, and continuous service improvement across the GNOC environment.
  • Ensures team compliance with customer requirements, program procedures, security requirements, escalation protocols, service management processes, and contractual performance expectations.

Required Clearance:
TSSCI with poly (#tssci) (#polygraph)
Required Qualifications:
  • Candidate must have a total of 12 years of applicable experience supporting network operations, enterprise IT operations, telecommunications operations, service delivery, or mission operations environments. Experience may be a combination of degree and work history.
  • Demonstrated experience leading technical operations personnel in a 24x7x365 network operations, service desk, enterprise monitoring, or mission support environment.
  • Experience managing personnel responsibilities such as performance appraisals, employee counseling, scheduling, shift coverage, training, mentoring, and after-hours support coordination.
  • Experience tracking and reporting SLA performance, ticket metrics, operational performance, service delivery trends, and customer-impacting issues.
  • Demonstrated ability to engage directly with government customers, program leadership, technical teams, and cross-functional stakeholders.
  • Strong written and verbal communication skills, including the ability to brief operational status, explain technical issues, and communicate performance trends to leadership and customer stakeholders.
  • Working knowledge of ITIL-based service management practices.
  • Current PMP certification preferred.
  • Required clearance: TS/SCI with Full Scope Polygraph, or contract-required equivalent.

Desired Qualifications:
  • Experience leading a team of 25 or more personnel in a government network operations, service desk, enterprise operations, or mission operations environment.
  • Experience supporting classified government customer environments and coordinating operational priorities across multiple technical and functional teams.
  • Demonstrated experience improving ticket performance, SLA attainment, operational reporting, escalation management, and service delivery processes.
  • Experience conducting root cause analysis, corrective action tracking, operational trend analysis, and continuous service improvement.
  • Experience supporting customer meetings, operational reviews, readiness assessments, outage reviews, and executive-level status reporting.
  • Familiarity with LAN, WAN, transport, voice, video, collaboration, monitoring, service desk, cyber operations, and enterprise infrastructure support activities.
  • ITIL certification desired.
  • Cisco, network operations, service management, or related technical certifications desired.

Weekly Hours:
40
Time Type:
Regular
Location:
Mclean, Virginia
It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made.

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