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Contractual It Support Level 1 Jobs in Pennsylvania

LGA Partners

IT Support Technician

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

IT Support Technician LGA Partners, a leading architecture firm headquartered in Pittsburgh, is currently seeking an experienced IT Support Technician. This role will be responsible for providing day ...

Senior LIFE

IT Support Specialist

Pittsburgh, PA · On-site

The IT Support Specialist provides frontline technical support for hardware, software, and network ... level of customer service. • Document all support incidents, troubleshooting steps, and ...

Senior LIFE

IT Support Specialist

Pittsburgh, PA · On-site

The IT Support Specialist provides frontline technical support for hardware, software, and network ... level of customer service. • Document all support incidents, troubleshooting steps, and ...

Senior LIFE

IT Support Specialist

Pittsburgh, PA · On-site

The IT Support Specialist provides frontline technical support for hardware, software, and network ... high level of customer service. Document all support incidents, troubleshooting steps, and ...

Blink Health

IT Support Technician

Pittsburgh, PA · On-site

$20.75 - $28.75/hr

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues ...

Blink Health

IT Support Technician

Pittsburgh, PA · Remote

$20 - $27.50/hr

You are a IT Support Technician who has demonstrated success in addressing problems and opportunities within growing organizations. You know how to identify, diagnose, and resolve systems issues ...

STI

IT Support Specialist

Harrisburg, PA · On-site

Strong communications, customer service skills, leadership, a high level of attention to detail ... IT support assistance with the possibility of assisting at other local facilities within the ...

STI

IT Support Specialist

Harrisburg, PA · On-site

Strong communications, customer service skills, leadership, a high level of attention to detail ... IT support assistance with the possibility of assisting at other local facilities within the ...

The Pennsylvania State University

$46.40K - $74K/yr

Current eligibility for access to classified information at the Secret level or higher and may be ... One of the standout benefits is the generous 75% tuition discount, available to employees as well ...

STI

IT Support Specialist

Harrisburg, PA · On-site

Strong communications, customer service skills, leadership, a high level of attention to detail ... IT support assistance with the possibility of assisting at other local facilities within the ...

Walz Group CPA

IT Support Specialist

Lititz, PA · On-site

Position Overview We are seeking a resourceful and proactive IT Support Specialist to serve as the firm's sole technology resource. This is a hands-on, end-to-end role-you will own everything IT ...

Walz Group

IT Support Specialist

Lititz, PA · On-site

Position Overview We are seeking a resourceful and proactive IT Support Specialist to serve as the firms sole technology resource. This is a hands-on, end-to-end roleyou will own everything IT ...

Walz Group CPA

IT Support Specialist

Lititz, PA · Hybrid

Position Overview We are seeking a resourceful and proactive IT Support Specialist to serve as the firm's sole technology resource. This is a hands-on, end-to-end role-you will own everything IT ...

St. Joseph's Center

IT Support Specialist

Scranton, PA · On-site

$16.83/hr

IT Support Specialist Are you someone who enjoys solving problems, helping people, and working ... Paid Parental Leave available after one year of employment. * Extra Perks - Employee referral ...

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Contractual It Support Level 1 information

What are the key skills and qualifications needed to thrive as a Contractual IT Support Level 1, and why are they important?

To thrive as a Contractual IT Support Level 1, you need a foundational knowledge of computer hardware, operating systems, basic networking, and customer support, often supported by a relevant diploma or certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and standard office software is typically required. Strong communication skills, patience, and a customer-focused attitude set outstanding candidates apart in this role. These skills ensure efficient troubleshooting, clear user guidance, and reliable technical support, all of which help maintain smooth business operations.

What are the typical daily responsibilities of a Contractual IT Support Level 1 professional?

As a Contractual IT Support Level 1 professional, your daily tasks generally include responding to user support tickets, troubleshooting basic hardware and software issues, and escalating more complex problems to higher-level IT staff. You'll frequently interact with end-users via email, phone, or in-person, ensuring their technical problems are resolved promptly. Additionally, you may assist with routine maintenance tasks such as software updates, password resets, and setting up new user accounts. Being organized and able to prioritize multiple requests are important skills for success in this role.

What are Contractual IT Support Level 1 roles?

Contractual IT Support Level 1 roles are entry-level positions in information technology focused on providing basic technical assistance to users, typically for a set duration or project. These professionals handle tasks like troubleshooting hardware and software issues, resetting passwords, and providing general support for computer systems and networks. The 'contractual' aspect means the position is temporary, based on a contract rather than a permanent role. Level 1 support is usually the first point of contact for IT issues, escalating more complex problems to higher-level support teams. This role is essential for maintaining smooth daily operations in organizations.

What is the difference between Contractual IT Support Level 1 vs Contractual Help Desk Technician?

AspectContractual IT Support Level 1Contractual Help Desk Technician
CertificationsCompTIA A+ or similarCompTIA A+ or similar
Work EnvironmentOn-site or remote technical supportHelp desk or call center support
Industry UsageIT service providers, corporate ITCustomer service, IT support
Job FocusBasic troubleshooting, hardware/software setupUser assistance, ticket management

Both roles involve technical support and require similar certifications, but Contractual IT Support Level 1 typically focuses on direct technical troubleshooting, while Help Desk Technicians often emphasize user communication and ticket resolution. The roles overlap in skills but differ slightly in daily tasks and work environment.

What are the most commonly searched types of It Support Level 1 jobs in Pennsylvania? The most popular types of It Support Level 1 jobs in Pennsylvania are:
What are popular job titles related to Contractual It Support Level 1 jobs in Pennsylvania? For Contractual It Support Level 1 jobs in Pennsylvania, the most frequently searched job titles are:
What job categories do people searching Contractual It Support Level 1 jobs in Pennsylvania look for? The top searched job categories for Contractual It Support Level 1 jobs in Pennsylvania are:
What cities in Pennsylvania are hiring for Contractual It Support Level 1 jobs? Cities in Pennsylvania with the most Contractual It Support Level 1 job openings:
Contractual It Support Level 1 jobs near you
Infographic showing various Contractual It Support Level 1 job openings in Pennsylvania as of May 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.
IT Support Technician

IT Support Technician

LGA Partners

Pittsburgh, PA • On-site

$20.75 - $28.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

IT Support Technician
LGA Partners, a leading architecture firm headquartered in Pittsburgh, is currently seeking an experienced IT Support Technician. This role will be responsible for providing day-to-day support for the Firm's IT systems across multiple office and for remote staff. This role will sit at LGA's corporate office in Pittsburgh.
How You'll Make an Impact:
  • Support firm-wide IT projects, including the design and implementation of new IT systems
  • Troubleshoot and conduct maintenance of Microsoft and Apple-based devices, network, and software issues
  • Provide user support including Microsoft Office and industry specific software such as AutoCAD, Revit, and Bluebeam
  • Ensure users systems operate efficiently including workstations, email, anti-virus, printing, security upgrades, and software licensing
  • Monitor and administer co-managed IT ticketing system and update internal IT knowledge base
  • Ensure that all data, network access, and systems are secure and protected
  • Evaluate user needs and system functionality, provide user training, support, advice, and feedback as needed
  • Coordinate with a third-party managed services contractor for daily monitoring, network maintenance, and support assistance
  • Configure and set up new hardware and software while simultaneously coordinating workstation moves
  • Manage software and operating system upgrades and make proposals as needed
  • Stay up to date with the latest technologies
  • Make recommendations for improving the firm's IT systems
What You Bring to the Table:
  • 3+ years' experience in IT support in a professional service firm or similar
  • Associate's Degree in Information Technology or greater
  • Up-to-date knowledge of operating systems including Microsoft Windows, Microsoft Server, and hypervisor environments
  • Outstanding communication/collaboration and time management skills
  • Proficient in basic enterprise software (Microsoft Office Suite)
  • Previous experience within the AEC industry advantageous
  • IT certifications advantageous
Physical Requirements and Work Environment
  • Prolonged periods of sitting and working on a computer
  • Manual dexterity for sketching, computer, and phone usage
  • Walking, standing, and traversing various terrain frequently
  • Lifting, pushing, pulling up to 25 pounds at times
Why LGA? Here's What Sets Us Apart:
We take immense pride in being the only architecture firm in the region to earn the Pittsburgh Business Times Best Places to Work award for seven consecutive years and to be recognized as an AIA Pennsylvania EPiC Firm for our commitment to emerging professionals. At LGA, our work spans the nation and beyond, but our strength starts within. We're a studio-driven firm fueled by innovation, collaboration, and a shared commitment to delivering thoughtful, award-winning design. What sets us apart is our people-first culture - built on curiosity, mutual respect, and a genuine investment in every team member's growth. We embrace the diverse perspectives that shape our studios and strengthen our practice, knowing that great design comes from dynamic and collaborative teams.
What You'll Enjoy as Part of LGA:
  • Competitive, experience-based compensation packages
  • Comprehensive medical, dental, and vision coverage to support your well-being
  • Company-paid life and disability insurance - because your peace of mind matters
  • A generous 401(k) plan to invest in your future
  • Robust paid time off, including parental leave and personal wellness days
  • Annual professional development stipends to support licensure, conferences, and more
  • Continuing education through lunch & learns, guided tours, conferences, and study groups
  • Flexible work schedules that empower work-life harmony
  • A calendar full of company-sponsored celebrations - from semi-annual parties to monthly town halls, happy hours, and community outreach events
LGA is an equal opportunity employer and will not discriminate in hiring, promotion, discharge, pay, job training, fringe benefits classifications, referral and other aspects of employment without bias or discrimination towards race, color, religion, national origin, sex (including pregnancy), age, marital status, sexual orientation, physical or mental disability, medical condition, genetic information, veteran status, gender identity/ expression or any other protected characteristic as established by law.

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