Job Summary:
DCCA is a veteran-owned IT business specializing in providing innovative solutions to government agencies and commercial enterprises. They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist with various technical tasks.
Responsibilities:
• Help Desk Specialist
• Provide Tier 1 help desk support by phone and email
• Provide general technical support
• Gather call metrics and provide reporting
• Escalate to Tier 2 or other partners as required
• Install desktop hardware and software
• Troubleshoot desktop/laptop issues
• Provide support to the development, testing, and infrastructure teams as required
• Scenario-based-scripted support for a password reset, account unlock, and username assistance
• Provide cross-functional support for corporate desktop tickets
Qualifications:
Required:
• Candidate must have or be willing to obtain a Public Trust Clearance.
• Superior oral and written communication skills, including the ability to lead discussions, work with business teams, and interface with customers
• Bilingual – Ability to speak and understand Spanish
• Knowledge of Windows 11 Operating Systems
• Original and innovative problem-solving skills
• Exceptional analytical skills and ability to translate concepts to designs
• Capability to multitask and manage competing priorities
• Ability to accept input from and provide guidance to design team members and project sponsors
• Ability to be self-motivated and work independently when needed
• Willingness to take a service-centered approach to development
Preferred:
• Minimum two years of technical experience
Company:
DCCA provides database, systems development and related information technology services. Founded in 1982, the company is headquartered in Ellicott City, USA, with a team of 201-500 employees. The company is currently Growth Stage.