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Contract Help Desk Analyst Jobs (NOW HIRING)

Community Options, Inc.

Help Desk Analyst

Phoenix, AZ

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting Rate: $50,000 Responsibilities * Provide prompt, courteous support company wide, in ...

DCCA

Help Desk Analyst

Ellicott City, MD · On-site

$20.50 - $28/hr

They are seeking a Help Desk Analyst to provide Tier 1 support, troubleshoot issues, and assist with various technical tasks. Responsibilities : • Help Desk Specialist • Provide Tier 1 help desk ...

Robert Half

Help Desk Analyst

Decatur, GA · On-site

$23.75 - $27.50/hr

We are looking for a Help Desk Analyst to support end users across a government environment in ... This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ...

New

No Limit Technology

Help Desk Analyst

Miami, FL

$30/hr

\n \n \n \n \n We are seeking a skilled Help Desk Analyst with strong experience in Microsoft Intune to join our IT support team. The ideal candidate will provide technical assistance to users, manage ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Vaco by Highspring

Help Desk Analyst

Nashville, TN

$60K/yr

Service Desk Analyst (Onsite | Full-Time) Nashville, TN (Onsite) Full-Time, Permanent Hours: Monday ... Help identify repeat issues and improve processes and documentation over time What We're Looking ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense. Duties & Responsibilities: Tier 1 Help Desk Analyst responsibilities include, but are not limited ...

Ubertal Inc

Help Desk Analyst

San Antonio, TX · On-site

$18.50 - $25.25/hr

San Antonio, TX Duration: 8-month contract We are hiring for the role of Help Desk Support Analyst. Below are the key details: Role Overview Provide first-level technical support to users, resolving ...

nLeague Services Inc

Help Desk Analyst

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Analyst Department: CO OIT Location: 601 East 18th Avenue Suite 250 Denver, Colorado 80203-0000 (Remote) Duration: 6+ Months 100% Remote Job * QUALIFICATIONS: Bachelor's degree or ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Alpha Baking Co., Inc.

Help Desk Analyst

Chicago, IL

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Helps to improve Help Desk operations by: * Improving the information included in the 'scripts' used by the Help Desk Analysts. Also, reviewing and editing the problem resolution text.

Alpha Baking Company, Inc.

Help Desk Analyst

Chicago, IL · On-site

$20.25 - $27.50/hr

As a Help Desk Analyst, you will be responsible for providing technical assistance and support to our internal employees and external clients. Your expertise in troubleshooting, problem-solving, and ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$23.50 - $32.25/hr

This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense. Duties & Responsibilities: Tier 1 Help Desk Analyst responsibilities include, but are not limited ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA

$23.50 - $32.25/hr

This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense. Duties & Responsibilities: Tier 1 Help Desk Analyst responsibilities include, but are not limited ...

duvari group

Help Desk Analyst

Saint Louis, MO · Remote

$20 - $27.25/hr

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

... Help Desk Analysts to assist with production support analysis and resolution of escalated Help Desk tickets. This is an Application/Production Support position where the selected candidate will ...

duvari group

Help Desk Analyst

Saint Louis, MO · On-site

$26 - $28.50/hr

We are seeking an experienced and proactive IT Help Desk Analyst to join our growing internal IT team. In this role, you will play a key part in supporting more than 50 locations across the eastern ...

STI

Help Desk Analyst

Little Rock, AR · On-site

$19.75 - $26.75/hr

Ability to work in a team environment Working Relationships The Help Desk Analyst has regular contact with elected court officials and court staff throughout the state, department staff, other state ...

Robert Half

Help Desk Analyst

Los Angeles, CA · On-site

$22.80 - $26.40/hr

We are looking for a Help Desk Analyst to support end users across a mission-driven non-profit ... This contract opportunity with permanent potential is ideal for someone who enjoys hands-on ...

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Contract Help Desk Analyst information

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How much do contract help desk analyst jobs pay per hour?

As of Jun 14, 2026, the average hourly pay for contract help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a Contract Help Desk Analyst?

A Contract Help Desk Analyst is an IT professional hired on a temporary or project-based contract to provide technical support and troubleshooting services to an organization's users. They handle issues related to software, hardware, and networks, often serving as the first point of contact for technical problems. Their responsibilities include diagnosing issues, resolving user queries, escalating complex problems, and documenting solutions. Contract Help Desk Analysts typically work for a set period or to fulfill a specific project need rather than as permanent employees.

What are the most common challenges faced by Contract Help Desk Analysts, and how can they be addressed?

Contract Help Desk Analysts often encounter challenges such as quickly adapting to new IT environments, managing high ticket volumes, and providing consistent support within limited contract timeframes. To overcome these, it’s helpful to become familiar with the client's systems and procedures early, communicate proactively with team members, and utilize knowledge bases or documentation to resolve issues efficiently. Building strong relationships with permanent staff also helps streamline information flow and ensures a smoother support process throughout the contract period.

What are the key skills and qualifications needed to thrive as a Contract Help Desk Analyst, and why are they important?

To thrive as a Contract Help Desk Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Jira and remote support tools is commonly required. Outstanding communication, patience, and problem-solving skills help analysts deliver effective support and maintain positive user interactions. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.
What cities are hiring for Contract Help Desk Analyst jobs? Cities with the most Contract Help Desk Analyst job openings:
What are the most commonly searched types of Help Desk Analyst jobs? The most popular types of Help Desk Analyst jobs are:
What states have the most Contract Help Desk Analyst jobs? States with the most job openings for Contract Help Desk Analyst jobs include:
Contract Help Desk Analyst jobs near you
Help Desk Analyst

Help Desk Analyst

Community Options, Inc.

Phoenix, AZ

$50K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 26 days ago

Community Options rating

6.3

Company rating: 6.3 out of 10

Based on 62 frontline employees who took The Breakroom Quiz

96th of 228 rated social care providers

Job description

Community Options, Inc. is a national non-profit agency providing services to individuals with disabilities in 12 states.
We are now hiring aFull-Time Help Desk AnalystinGreater Phoenix, AZ. The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service.
Starting Rate: $50,000
Responsibilities
  • Provide prompt, courteous support company wide, in person or via phone or email
  • Attend meetings as IT Support when directed by Help Desk Manager for assistance with conference room equipment
  • Understand and Follow documented service operations, policies, and procedures
  • Provide prompt, courteous, and complete resolution of customer requests
  • Diagnose and troubleshoot hardware and software issues primarily in a Windows environment
  • Receive and document all inbound tickets, emails, phone calls, and in-person request for IT services
  • Travel to local offices to troubleshoot and resolve issues
  • Document, track and monitor technical problems and solutions
  • Prepare activity reports
  • Inform management of recurring problems
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention
  • Administer help desk software
  • Employees must cooperate with the licensee and department staff in any inspection, inquiry or investigation
  • Additional tasks and responsibilities may be assigned
Minimum Requirements
  • Minimum one year of professional IT experience
  • Audio / Visual experience a plus
  • Valid Driver's License
  • Some proficiency in AD, Office365, Multiple browser's, Computer Hardware
  • Experience supporting Android and iPhone, Mobile Device Management a plus
  • MAC OS experience also a plus
  • Working knowledge of printer management
  • Experience working with LAN administration
  • Logical troubleshooting skills
  • Excellent time management and interpersonal skills and a high-level attention to detail
  • Understanding of best security practices and continual updating of knowledge base
Why Community Options?
  • Competitive Insurance Benefits (Medical, Dental, Vision)
  • Paid Holidays-Including a Birthday Holiday
  • Generous PTO
  • Employee Incentive & Discount Programs
  • 403b Retirement Plan
  • Incredible career growth opportunities
Community Options is an Equal Opportunity Employer M/F/D/V
Employment Type: Full-Time

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