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Contract Help Desk Analyst Jobs (NOW HIRING)

Marlabs LLC

Help Desk Analyst

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Duration: 12 Months Locations: Philadelphia, PA Position Overview Minimum skills and experience: Minimum 2 years of experience working in a single point of contact help desk ...

Sheltering Arms Institute

Help Desk Analyst

Richmond, VA · On-site

$24 - $30/hr

Help Desk Analyst Sheltering Arms Institute is a non-profit, state-of-the-science physical rehabilitation hospital and network of outpatient centers, created through a joint venture between ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

CAI

Help Desk Analyst

Trenton, NJ · On-site

$28 - $32/hr

Help Desk Analyst Req number: R8379 Employment type: Full time Worksite flexibility: Hybrid Who we ... This position will be a full-time contract and hybrid in Trenton, NJ. Schedule: 3 days onsite, 2 ...

Real Soft, Inc.

Help Desk Analyst

Philadelphia, PA · On-site

$20.50 - $28/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a single point of contact help desk * Experience using Jira Service Management Helpdesk application

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Community options

Help Desk Analyst

Princeton, NJ · On-site

$50K/yr

The Help Desk Analyst is responsible for assisting our IT team and providing exceptional customer service. Starting pay is $50,000/annually Responsibilities * Provide prompt, courteous support ...

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$70 - $77/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

New

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

$70 - $77/hr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

New

Wood Rodgers

Help Desk Analyst

Roseville, CA · On-site

$19.75 - $24.75/hr

Help Desk Analyst Department: Technology Employment Type: Full Time Location: Roseville, CA Compensation: $19.75 - $24.75 / hour Description Are you seeking a career where you can foster a positive ...

vTech Solution

Help Desk Analyst

Trenton, NJ · On-site

$20.50 - $28/hr

Contract - 6 Months (Possibility of extension) Interview: Web Cam Interview Only Short Description: Help Desk Coordinator will assist customers with computer and application issues to determine the ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ideal ...

Sprint Mart

Help Desk Analyst

Ridgeland, MS · On-site

$17.75 - $24.25/hr

Description Help Desk Analyst Job Type: Full-Time Locations: Ridgeland, MS Tupelo, MS Overview: We are seeking a skilled Help Desk Analyst to provide first-line technical support to end-users. The ...

STI

Help Desk Analyst

Harrisburg, PA · On-site

$20.25 - $27.75/hr

Help Desk Analyst Location: Harrisburg, PA Duration: 12+ Months 8am to 4.30pm Description: Help Desk Analyst - 1+ year of field experience. 2-year associates degree or equivalent technical study.

Inteliblue

Help Desk Analyst

Chesterfield, VA · On-site

$19.50 - $26.50/hr

Title: Help Desk Analyst Location: Chesterfield, VA Duration: Long Term Interview Type: In-person Required Skills: * Assisting and providing customer support, by telephone, email and other means.

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Contract Help Desk Analyst information

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How much do contract help desk analyst jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for contract help desk analyst in the United States is $24.09, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $26.92 per hour, depending on experience, location, and employer.

What is a contract help desk analyst?

A Contract Help Desk Analyst is an IT professional hired on a temporary or project-based contract to provide technical support and troubleshooting services to an organization's users. They handle issues related to software, hardware, and networks, often serving as the first point of contact for technical problems. Their responsibilities include diagnosing issues, resolving user queries, escalating complex problems, and documenting solutions. Contract Help Desk Analysts typically work for a set period or to fulfill a specific project need rather than as permanent employees.

What are the key skills and qualifications needed to thrive as a contract help desk analyst, and why are they important?

To thrive as a Contract Help Desk Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Jira and remote support tools is commonly required. Outstanding communication, patience, and problem-solving skills help analysts deliver effective support and maintain positive user interactions. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are the most common challenges faced by contract help desk analysts, and how can they be addressed?

Contract Help Desk Analysts often encounter challenges such as quickly adapting to new IT environments, managing high ticket volumes, and providing consistent support within limited contract timeframes. To overcome these, it’s helpful to become familiar with the client's systems and procedures early, communicate proactively with team members, and utilize knowledge bases or documentation to resolve issues efficiently. Building strong relationships with permanent staff also helps streamline information flow and ensures a smoother support process throughout the contract period.

Is a contract help desk analyst an entry level job?

A contract help desk analyst position is often considered entry level, suitable for individuals with basic technical skills and customer service experience. It typically requires knowledge of troubleshooting common hardware and software issues and may involve on-the-job training or certifications like CompTIA A+. Experience levels can vary depending on the employer and specific job requirements.

What is the average salary for a contract help desk analyst in the US?

The average salary for a contract help desk analyst in the US typically ranges from $20 to $30 per hour, depending on experience, location, and specific employer requirements. Contract roles often offer hourly pay rather than annual salaries and may include additional benefits or stipends for certifications or technical skills.

What cities are hiring for Contract Help Desk Analyst jobs?

Cities with the most Contract Help Desk Analyst job openings:

What are the most commonly searched types of Help Desk Analyst jobs?

The most popular types of Help Desk Analyst jobs are:

What states have the most Contract Help Desk Analyst jobs?

States with the most job openings for Contract Help Desk Analyst jobs include:

Contract Help Desk Analyst jobs near you

Help Desk Analyst

Marlabs LLC

Philadelphia, PA • On-site

$20.75 - $28.25/hr

Other

Re-posted 10 hours ago

Job description

Help Desk Analyst

Duration: 12 Months  

Locations: Philadelphia, PA

Position Overview

Minimum skills and experience:

Minimum 2 years of experience working in a single point of contact help desk

Experience using Jira Service Management Helpdesk application

Experience using GroupLink’s eHelpdesk platform

Experience using Genesys Cloud contact center and customer experience platform

Strong customer service skills; telephone etiquette

Great team-oriented interpersonal skill

Great organizational skills

Excellent analytical and problem-solving skills

Strong oral and written communications skills (technical and non-technical)

Robust understanding of the ACD system and trouble ticket process

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