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Contract Help Desk Analyst Jobs in Washington (NOW HIRING)

Arena Technical Resources

Help Desk Analyst

Quantico, VA · On-site

$25 - $30/hr

Help Desk Analyst Job Location: Quantico, VA Compensation: $25 - $30/hr. Eligibility/Clearance: Candidate must possess an active Top Secret clearance Transform technology into opportunity as a Help ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

Help Desk Analyst Location: Quantico, VA Clearance Level: Secret, Must Have Clearance to Start Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides ...

Apavo Corporation

Tier 1 Help Desk Analyst

Arlington, VA · On-site

$60K/yr

This role supports a long-term contract (currently in year 4 of 10) within the Department of Defense. Duties & Responsibilities: Tier 1 Help Desk Analyst responsibilities include, but are not limited ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$22 - $30.25/hr

They are seeking a Help Desk Analyst to provide support for both internal and external customers by addressing issues related to computer systems, software, and hardware, while managing incidents and ...

TEKsystems

Help Desk Analyst

Catonsville, MD · On-site

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed ... is a Contract position based out of Catonsville, MD. Pay and Benefits The pay range for this ...

TEKsystems

Help Desk Analyst

Catonsville, MD

$18 - $19/hr

Description We are seeking a customer-focused Tier 1 Service Desk Analyst to join our managed ... is a Contract position based out of Catonsville, MD. Pay and Benefits The pay range for this ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA

$50 - $55/hr

... contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA ... Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ...

TEKsystems

Help Desk Analyst

Fort Belvoir, VA · On-site

$50 - $55/hr

... contract in Fort Belvoir, VA. The I3TS program provides enterprise-wide IT support to enable DTRA ... Skills Help desk support, Help desk, Troubleshooting, Win10, Customer service Job Type & Location ...

Next Step Systems

Help Desk Analyst, Tier 2-3

Centreville, VA · On-site

$20.25 - $27.75/hr

Help Desk Analyst, Tier 2-3, Centreville, VA We are looking for a Tier 2-3 Help Desk Analyst for the Helpdesk. We are looking for candidates with 4-5 years of experience that are comfortable with ...

U.S. Marine Corps

HELP DESK ANALYST

Quantico, VA · On-site

$40K - $50K/yr

... analytical methods to identify and solve routine issues and problems. Provide information and ... Help Desk requests received via telephone, email, and the ticketing system, along with timely ...

Chenega MIOS

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Req ID: 41815 Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where ...

Chenega Corporation

VIP Help Desk Analyst

Arlington, VA · On-site

$52.88/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$52.88/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

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All JobsContract Help Desk Analyst JobsContract Help Desk Analyst Jobs in Washington

Contract Help Desk Analyst information

What is a contract help desk analyst?

A Contract Help Desk Analyst is an IT professional hired on a temporary or project-based contract to provide technical support and troubleshooting services to an organization's users. They handle issues related to software, hardware, and networks, often serving as the first point of contact for technical problems. Their responsibilities include diagnosing issues, resolving user queries, escalating complex problems, and documenting solutions. Contract Help Desk Analysts typically work for a set period or to fulfill a specific project need rather than as permanent employees.

What are the key skills and qualifications needed to thrive as a contract help desk analyst, and why are they important?

To thrive as a Contract Help Desk Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Jira and remote support tools is commonly required. Outstanding communication, patience, and problem-solving skills help analysts deliver effective support and maintain positive user interactions. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are the most common challenges faced by contract help desk analysts, and how can they be addressed?

Contract Help Desk Analysts often encounter challenges such as quickly adapting to new IT environments, managing high ticket volumes, and providing consistent support within limited contract timeframes. To overcome these, it’s helpful to become familiar with the client's systems and procedures early, communicate proactively with team members, and utilize knowledge bases or documentation to resolve issues efficiently. Building strong relationships with permanent staff also helps streamline information flow and ensures a smoother support process throughout the contract period.

Is a contract help desk analyst an entry level job?

A contract help desk analyst position is often considered entry level, suitable for individuals with basic technical skills and customer service experience. It typically requires knowledge of troubleshooting common hardware and software issues and may involve on-the-job training or certifications like CompTIA A+. Experience levels can vary depending on the employer and specific job requirements.

What is the average salary for a contract help desk analyst in the US?

The average salary for a contract help desk analyst in the US typically ranges from $20 to $30 per hour, depending on experience, location, and specific employer requirements. Contract roles often offer hourly pay rather than annual salaries and may include additional benefits or stipends for certifications or technical skills.

What are the most commonly searched types of Help Desk Analyst jobs in Washington?

The most popular types of Help Desk Analyst jobs in Washington are:

What cities in Washington are hiring for Contract Help Desk Analyst jobs?

Cities in Washington with the most Contract Help Desk Analyst job openings:

Contract Help Desk Analyst jobs near you

Help Desk Analyst

Geospatial And Cloud Analytics Inc

Quantico, VA • On-site

$42K - $50K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 27 days ago

Job description

Geospatial and Cloud Analytics (GCA) is looking for a Help Desk Analyst who is responsible for ensuring an outstanding level of customer service by providing Customer Service Center support to our client located in Quantico, VA. The ideal candidate will have extensive experience in applying best practices to service delivery in a similar, large enterprise environment and a track record of meeting or exceeding contractual service level agreements.
This position offers great growth opportunities to other IT fields, such as Security Operations, Information Assurance, System Administration, Network engineering, and Unified Communications.
Responsibilities:

- Provide technical support and troubleshooting assistance to end-users
- Initiate and resolves service request/problem incidents
- Install, configure, and maintain computer hardware and software
- Assist with the setup and maintenance of user accounts and permissions
- Works with system administrators and developers to ensure services/incidents are completed
- Document all support activities and resolutions in the ticketing system
- Follow standard operating procedures for incident management and escalation
- Provides an outstanding customer service experience in a variety of circumstances across all organizational levels
Requirements:

- Proven experience as a Help Desk Analyst or Customer Service Support
- Strong knowledge of Windows operating systems and desktop support
- Ability to diagnose and resolve hardware and software issues
- Excellent problem-solving skills and attention to detail
- Active Directory experience preferred
- DoD 8570 - IAT Level II (GSEC, Security+ CE, SSCP, or CCNA-Security)
- Inteirm Secret clearance is required to start, must be eligible to obtain a Top Secret with SCI-level adjudication; TS/SCI preferred
GCA is a Small Disadvantaged Veteran Owned company supporting several government contracts. GCA is pleased to offer a competitive benefits package to all full-time employees. Below is a brief overview of our benefits package.
  • Competitive Compensation
  • Paid Time off includes 10 federal holidays and 15 additional days.
  • Bereavement Leave
  • Parental Leave
  • Company Paid STD and LTD
  • Life and AD&D Insurance
  • Medical, Prescription, Dental, and Vision Coverage
  • 401k Savings and company match
  • Employee referral program
If you are a motivated individual with a passion for providing technical support, we want to hear from you! Join our team as a Help Desk Analyst and help us ensure smooth operations for our end-users. We offer competitive compensation, professional development opportunities, and a supportive work environment. Apply now to take the next step in your IT career!