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Contract Help Desk Analyst Jobs in Washington (NOW HIRING)

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Overview VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

SecuriGence

VIP Help Desk Analyst

Arlington, VA · On-site

$39.29/hr

Summary VIP Help Desk Analyst Arlington, VA Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional ...

Collabera

Help Desk Analyst

Ashburn, VA · On-site

$21 - $28.75/hr

... helpdesk environment. Demonstrated analytical abilities in independently resolving routine problems within technical areas of responsibility. Uses sound judgment in determining priorities and ...

Infojini Inc

HELP DESK

Washington, DC · On-site

$23.25 - $31.75/hr

We offer an excellent compensation package Title : 1st Shift Help Desk Analyst (Shift from 7am to 3.30pm) Location: Washington, DC (locals only) Duration: 12 months contract position Client : Direct ...

Njvc LLC

VIP Help Desk Analyst

Arlington, VA · On-site

$60 - $80/hr

SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence. Arlington, VA Responsibilities * Deliver ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

This contract spans six years, offering long-term stability and growth. Work will be performed on ... Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide ...

KeenLogic

Tier I Help Desk Analyst

Washington, DC · On-site

$23.25 - $31.50/hr

This contract spans six years, offering long-term stability and growth. Work will be performed on ... Tier I Help Desk Agents serve as the first point of contact for Senate end users. They provide ...

CRDF Global

Service Desk Analyst

Arlington, VA · On-site

$30 - $35/hr

Job Title Service Desk Analyst Location Arlington - Arlington, VA 22201 US (Primary) Job Type ... Experience in a service desk, help desk, or desktop support role. * Working knowledge of Windows ...

kgs

Service Desk Analyst

Washington, DC · On-site

$23.25 - $31.75/hr

... desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...

Koniag, Inc.

Service Desk Analyst

Washington, DC · On-site

$28.84 - $33.65/hr

... desk, help desk, or end-user technical support role. * Demonstrated experience using an ITSM ... HDI Support Center Analyst (HDI-SCA) certification or equivalent service desk professional ...

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All JobsContract Help Desk Analyst JobsContract Help Desk Analyst Jobs in Washington

Contract Help Desk Analyst information

What is a contract help desk analyst?

A Contract Help Desk Analyst is an IT professional hired on a temporary or project-based contract to provide technical support and troubleshooting services to an organization's users. They handle issues related to software, hardware, and networks, often serving as the first point of contact for technical problems. Their responsibilities include diagnosing issues, resolving user queries, escalating complex problems, and documenting solutions. Contract Help Desk Analysts typically work for a set period or to fulfill a specific project need rather than as permanent employees.

What are the key skills and qualifications needed to thrive as a contract help desk analyst, and why are they important?

To thrive as a Contract Help Desk Analyst, you need strong troubleshooting abilities, a solid understanding of computer systems, and typically an associate degree or relevant IT certifications such as CompTIA A+. Familiarity with ticketing systems like ServiceNow or Jira and remote support tools is commonly required. Outstanding communication, patience, and problem-solving skills help analysts deliver effective support and maintain positive user interactions. These skills ensure timely resolution of technical issues, high user satisfaction, and efficient IT operations.

What are the most common challenges faced by contract help desk analysts, and how can they be addressed?

Contract Help Desk Analysts often encounter challenges such as quickly adapting to new IT environments, managing high ticket volumes, and providing consistent support within limited contract timeframes. To overcome these, it’s helpful to become familiar with the client's systems and procedures early, communicate proactively with team members, and utilize knowledge bases or documentation to resolve issues efficiently. Building strong relationships with permanent staff also helps streamline information flow and ensures a smoother support process throughout the contract period.

Is a contract help desk analyst an entry level job?

A contract help desk analyst position is often considered entry level, suitable for individuals with basic technical skills and customer service experience. It typically requires knowledge of troubleshooting common hardware and software issues and may involve on-the-job training or certifications like CompTIA A+. Experience levels can vary depending on the employer and specific job requirements.

What is the average salary for a contract help desk analyst in the US?

The average salary for a contract help desk analyst in the US typically ranges from $20 to $30 per hour, depending on experience, location, and specific employer requirements. Contract roles often offer hourly pay rather than annual salaries and may include additional benefits or stipends for certifications or technical skills.

What are the most commonly searched types of Help Desk Analyst jobs in Washington?

The most popular types of Help Desk Analyst jobs in Washington are:

What cities in Washington are hiring for Contract Help Desk Analyst jobs?

Cities in Washington with the most Contract Help Desk Analyst job openings:

Contract Help Desk Analyst jobs near you

VIP Help Desk Analyst

SecuriGence

Arlington, VA • On-site

$39.29/hr

Full-time

Re-posted 14 days ago

Job description

Overview
VIP Help Desk Analyst
Arlington, VA
Are you ready to enhance your skills and build your career in a rapidly evolving business climate? Are you looking for a career where professional development is embedded in your employer's core culture? If so, Chenega Military, Intelligence & Operations Support (MIOS) could be the place for you! Join our team of professionals who support large-scale government operations by leveraging cutting-edge technology and take your career to the next level!
We deliver essential technology services to our customers in support of their missions to sustain national security and provide services to our nation. SecuriGence is seeking a VIP Help Desk Analyst to help contribute to our success. Come help us solve problems with Innovation Through Intelligence.
Responsibilities
  • Deliver professional, high-quality services directly to the customer, providing support for new equipment installations and break/fix incidents.
  • Provide dedicated support to VIP federal personnel, troubleshooting a variety of technologies while adhering to service level agreements.
  • Provide on-site technical support for VIP hardware (laptops, printers, tablets, mobile devices) and peripherals, software (COTS, GOTS, Web), audiovisual display systems, and wireless technologies.
  • Provide IT customer technical support on Microsoft operating systems, M365 Suite, and network services.
  • Schedule and coordinate customer desk-side support for the installation of new software or to perform hardware or software break/fix activities.
  • Assist with the management of VIP assets, peripherals, and user accounts.
  • Investigate and resolve all connectivity issues related to VIP IT equipment.
  • Document all changes in the Jira Service Management ticketing system to ensure asset and configuration information is up to date.
  • Other duties as assigned

Qualifications
  • Bachelor's degree or higher. Can be substituted for an associate's degree with 2+ years of relevant experience
  • 4+ years of relevant experience.
  • DoD IAT Level II Certification is required.
  • Top-Secret Clearance with SCI eligibility is required
  • Successfully pass background and drug screening

Knowledge, Skills and Abilities:
  • Expert-level troubleshooting skills on Windows Operating Systems (Windows 11) and Microsoft Office products, including M365 Suite.
  • Experience supporting VIP staff and Senior Leaders with technology issues.
  • Proficiency in using JIRA and Jira Service Management for ticketing and workflow management.
  • Experience interfacing with high-level government staff using verbal and written expertise.
  • Ability to learn new technologies quickly and adapt to dynamic environments.
  • Experience with Active Directory management and administration.
  • Ability to develop and implement a proactive approach to identifying and handling potential issues.
  • Excellent client-facing communication skills and strong interpersonal and organizational skills required.

How you'll grow
At Chenega MIOS, our professional development plan focuses on helping our team members at every level of their careers to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn.
We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their careers.
Benefits
At Chenega MIOS, we know that great people make a great organization. We value our team members and offer them a broad range of benefits.
Learn more about what working at Chenega MIOS can mean for you.
Chenega MIOS's culture
Our positive and supportive culture encourages our team members to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them be healthy, centered, confident, and aware. We offer well-being programs and continuously look for new ways to maintain a culture where we excel and lead healthy, happy lives.
Corporate citizenship
Chenega MIOS is led by a purpose to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our team members, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities.
Learn more about Chenega's impact on the world.
Chenega MIOS News- https://chenegamios.com/news/
Tips from your Talent Acquisition Team
We want job seekers exploring opportunities at Chenega MIOS to feel prepared and confident. To help you with your research, we suggest you review the following links:
Chenega MIOS web site - www.chenegamios.com
Glassdoor - https://www.glassdoor.com/Overview/Working-at-Chenega-MIOS-EI_IE369514.11,23.htm
LinkedIn - https://www.linkedin.com/company/1472684/
Facebook - https://www.facebook.com/chenegamios/
Estimated Salary/Wage
USD $39.29/Hr. Up to USD $52.88/Hr.

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