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Contract Customer Success Manager Edtech Jobs in Oregon

Tines

Customer Success Manager II - West

OR · On-site +1

$125K/yr

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role ...

Trimble

Manager, Customer Success

Lake Oswego, OR · On-site +1

$89K - $123K/yr

Transform Customer Success as Manager, Customer Success AECO Americas Are you a strategic leader passionate about empowering teams and driving customer growth? Join Trimble to lead a dedicated team ...

Sprinklr

Sr. Customer Success Manager - West

OR · On-site +1

... contract commitments. Accountable in using customer health data to drive customer management ... Minimum of 8-10 years' experience in Customer Success,Technical Account management ...

Cordance

Manager - Customer Success

OR · On-site +1

Position Overview The Manager, Customer Success (CS Manager) is a pivotal leadership role within the Customer Success organization. Your full professional capacity is invested in one outcome ...

Versaterm

Director, Customer Success

OR · On-site +1

Operationalize a hub-and-spoke model, where Customer Success Managers own relationships and provide ... Please note that specific customer contracts may impose additional security verification ...

Exol

Director, Customer Success

OR · On-site +1

Exolis an independently managed joint venture between Symbotic and SoftBank. What we do The ... Partner with Sales, Finance, Legal, and Operations on contract renewals, pricing, Statements of ...

New

Exol

Director, Customer Success

OR · On-site +1

Exol is an independently managed joint venture between Symbotic and SoftBank. What we do The ... Partner with Sales, Finance, Legal, and Operations on contract renewals, pricing, Statements of ...

LogicGate

$115K - $140K/yr

Manager, Customer Success Location : Bellevue, WA or Chicago, IL At LogicGate, we recognize that exceptional talent comes in all shapes and forms, and that there is no such thing as a 'perfect ...

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Contract Customer Success Manager Edtech information

What does a contract customer success manager do in Edtech?

A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.

What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?

To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.

How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?

As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.

What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?

AspectContract Customer Success Manager EdtechContract Customer Support Specialist Edtech
CredentialsRelevant experience in customer success, possibly certifications in customer relationship managementTechnical support experience, basic product knowledge, customer service skills
Work EnvironmentCollaborates closely with sales, product teams, and clients to ensure retention and growthProvides technical assistance, troubleshooting, and support via calls or chat
Employer & Industry UsageUsed by edtech companies focusing on customer retention and successCommon in edtech companies providing technical support and onboarding

The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.

What are the most commonly searched types of Customer Success Manager Edtech jobs in Oregon?

The most popular types of Customer Success Manager Edtech jobs in Oregon are:

What are popular job titles related to Contract Customer Success Manager Edtech jobs in Oregon?

For Contract Customer Success Manager Edtech jobs in Oregon, the most frequently searched job titles are:

What job categories do people searching Contract Customer Success Manager Edtech jobs in Oregon look for?

The top searched job categories for Contract Customer Success Manager Edtech jobs in Oregon are:

Contract Customer Success Manager Edtech jobs near you
Infographic showing various Contract Customer Success Manager Edtech job openings in Oregon as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Remote job distribution.

Customer Success Manager II - West

Tines

OR • On-site, Remote

$125K/yr

Full-time

Re-posted 13 days ago

Key responsibilities

  • Lead onboarding processes to ensure customer use cases and requirements are met within the specified timeline

  • Translate technical customer needs to internal teams and provide feedback to improve the platform

  • Coordinate onboarding and business reviews to evaluate performance, identify new opportunities, and support expansion

Job description

This is a remote position that must be based in PST or MST.

The Customer Success Manager role will play a critical part in the exciting growth trajectory of Tines. As an automation platform, the more the customer automates, the more value they see. Your role will be to drive adoption and expand the usage across the customer base, ensuring that our customers realize the full potential of the platform. Alongside expansion with existing teams, you will play a crucial part in our strategy to expand outside of security teams into other functions in our clients (IT, Engineering, Operations).

You will do this by supporting our customers from onboarding to ongoing support to expansion and renewals. You will become a trusted advisor and subject matter expert on the Tines product, helping foster champions within the customer who will identify automation opportunities across their organization. At the same time, you will provide feedback to our Product and Engineering teams, helping us shape the future of the product. The role will also partner closely with Sales, Support, Marketing, and other internal teams.

What you will be doing:

  • Leading a first-class onboarding experience and ensuring customer use cases and requirements are met in the specified timeline
  • Translating technical customer needs to internal technical teams and delivering feedback to the Product team on new feature requests and enhancements to shape and improve the platform
  • Coordinating onboarding and business reviews to evaluate performance, learn about the customers priorities, and locate new opportunities to promote expansion within existing and new teams
  • Partnering with internal resources to build account plans and align customer needs with use cases to increase platform usage
  • Proactively identify risks to the customer achieving their stated goals, and work with the CSM / PM teams to develop and drive a comprehensive risk mitigation plan
  • Identifying issues that impact customers and/or challenges in the business and are able to provide thought leadership in finding a customer solution or assist in co-development of process improvement, programs and/or assets
  • Developing and driving a renewal plan and delivering a strategic message to analysts, management, and the C-Suite on the value of Tines and next steps for the account
  • Review account dashboards, metrics, log-ins, and use cases to determine the health of the customer

What you bring with you:

  • 3+ years of experience in a technical account management, customer success, or post-sales role at a technology company
  • Experience with a SaaS solutions offering for technical teams (cybersecurity, DevOps, IT, other)
  • Experience asking questions to uncover problems, locate new opportunities, and translate technical requirements to internal teams and partners
  • Knowledge of API's + how they function 

Target Annual Earnings (salary + commission): $125K OTE

Applicants for this opportunity must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

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