About the Role We are looking for an experienced, tech-forward Customer Success Manager Central Time Zone preferred to join our quickly growing team! At Lively, a key differentiator is our customer ...
Customer Success Manager, Cohort US - Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our ...
Customer Success Manager, Cohort US - Remote RLDatix (RLD) is on a mission to help raise the standard of care...everywhere. Trusted by over 10,000 healthcare organizations around the world, our ...
... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...
... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...
Customer Success Manager
OR · On-site
... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...
Customer Success Manager
OR · On-site
... customer success using industry best practises for SaaS - You're the face of our team as you'll be building great customer relationships, and managing incoming calls and customer inquiries over email ...
What You're About * 5+ years in Customer Success, Account Management, or Technical Account Management - ideally in Application security or DevSecOps. * Strong familiarity with the SDLC and developer ...
Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...
Drive Business Value as our Next Customer Success Manager! Are you a proactive relationship-builder who thrives on turning complex software solutions into measurable business value? In this high ...
Responsibilities Altour has an exciting opportunity for an experienced, client focused Customer Success Manager to manage travel clients and increase adoption of our OBT, Altour One! The ideal ...
Responsibilities Altour has an exciting opportunity for an experienced, client focused Customer Success Manager to manage travel clients and increase adoption of our OBT, Altour One! The ideal ...
Sr. Customer Success Manager
OR · Remote
Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals.
Sr. Customer Success Manager
OR · Remote
Customer Success Manager, Enterprise Location: Remote- US Clari + Salesloft are building the next era of enterprise revenue - one where teams make confident decisions powered by AI and real signals.
Customer Success Manager
Salem, OR · On-site
$70K - $80K/yr
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
New
Customer Success Manager
Salem, OR · On-site
$70K - $80K/yr
Using Gainsight and analytics, you'll build success plans aligned to customer goals, manage health and risk, and partner with Account Management to support renewals and expansion. You'll serve as the ...
New
Customer Success Manager
Portland, OR · On-site
About the Role We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on ...
Customer Success Manager
Portland, OR · On-site
About the Role We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on ...
Customer Success Manager
Portland, OR · On-site
About the Role We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on ...
Customer Success Manager
Portland, OR · On-site
About the Role We're looking for a Senior Customer Success Manager to own the post-sale relationship for our enterprise and mid-market accounts. You'll be the strategic partner our customers rely on ...
Experience in customer success, project management, supply chain, order management, or a related operational role. * Strong communication and relationship-building skills with both internal and ...
Experience in customer success, project management, supply chain, order management, or a related operational role. * Strong communication and relationship-building skills with both internal and ...
OR · On-site
This role is part ofSymbotic'sCustomer Operations Success organization, which ensures our systems deliver real, sustained performance in live customer environments. Working at the intersection of ...
Customer Success Manager, III
OR · Remote
The Customer Success Manager III will be responsible for leading the development and successful execution of customer specific account plans with a subset of GHXs customers. The CSM III will own ...
Customer Success Manager, III
OR · Remote
The Customer Success Manager III will be responsible for leading the development and successful execution of customer specific account plans with a subset of GHXs customers. The CSM III will own ...
Growth Customer Success Manager
OR · Remote
$125K - $150K/yr
As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You'll bring strong customer relationships, maximize satisfaction, and ...
Growth Customer Success Manager
OR · Remote
$125K - $150K/yr
As a Growth Customer Success Manager, you will ensure seamless customer experiences across all stages of the customer journey. You'll bring strong customer relationships, maximize satisfaction, and ...
Customer Success Manager, Large/Enterprise School Districts - Join Our Remote Talent Community
OR · Remote
$1.0K/wk
CUSTOMER SUCCESS MANAGER , LARGE/ENTERPRISE SCHOOL DISTRICTS - JOIN OUR REMOTE TALENT COMMUNITY ... Named one of the most widely used EdTech platforms by the EdTech Top 40 Report, we lead the ...
Customer Success Manager, Large/Enterprise School Districts - Join Our Remote Talent Community
OR · Remote
$1.0K/wk
CUSTOMER SUCCESS MANAGER , LARGE/ENTERPRISE SCHOOL DISTRICTS - JOIN OUR REMOTE TALENT COMMUNITY ... Named one of the most widely used EdTech platforms by the EdTech Top 40 Report, we lead the ...
Customer Success Manager - VMware
Salem, OR · On-site
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...
Customer Success Manager - VMware
Salem, OR · On-site
Job Summary The Customer Success Manager - VMware is responsible for onboarding customers, guiding them through their product or service lifecycle, and ensuring retention and growth through strategic ...
Five9 is seeking a passionate and results-driven Customer Success Manager to join our dynamic team. As an Associate CSM, you will be the liaison between the customer and Five9 to address customer ...
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
$80K - $100K/yr
The salary range for this job is $80,000 - $100,000/year + Bonus As a Senior Customer Success Manager on the Enterprise Team, you will own post-onboarding customer relationships for a focused ...
Contract Customer Success Manager Edtech information
How does a contract customer success manager in Edtech typically collaborate with product and support teams to improve client outcomes?
As a Contract Customer Success Manager in Edtech, you will regularly work with product and support teams to ensure customer feedback is heard and acted upon. This involves participating in cross-functional meetings, relaying user pain points, and advocating for feature enhancements or bug fixes that benefit clients. You'll also coordinate with support to ensure timely resolution of technical issues, and may help develop resources or training materials that address common challenges. Effective communication and a proactive approach to problem-solving are key to driving positive outcomes for both customers and internal teams.
What does a contract customer success manager do in Edtech?
A Contract Customer Success Manager in Edtech works with educational institutions or clients to ensure they successfully adopt and use educational technology products or services. Their main responsibilities include onboarding new clients, providing training and support, addressing client concerns, and helping clients achieve their desired outcomes with the product. Since the role is contract-based, they may be hired for specific projects or periods rather than as permanent staff. The position requires strong communication, problem-solving, and relationship-building skills, along with a good understanding of both education and technology.
What are the key skills and qualifications needed to thrive as a contract customer success manager in Edtech?
To thrive as a Contract Customer Success Manager in Edtech, you need expertise in customer relationship management, a background in education or SaaS, and strong problem-solving abilities, often supported by a bachelor's degree. Familiarity with CRM platforms like Salesforce, customer support tools, and learning management systems (LMS) is typically required. Outstanding communication, proactive collaboration, and adaptability stand out as essential soft skills in this role. These skills and qualities are crucial for driving client satisfaction, ensuring successful onboarding and adoption, and retaining customers in the competitive Edtech landscape.
What is the difference between Contract Customer Success Manager Edtech vs Contract Customer Support Specialist Edtech?
| Aspect | Contract Customer Success Manager Edtech | Contract Customer Support Specialist Edtech |
|---|---|---|
| Credentials | Relevant experience in customer success, possibly certifications in customer relationship management | Technical support experience, basic product knowledge, customer service skills |
| Work Environment | Collaborates closely with sales, product teams, and clients to ensure retention and growth | Provides technical assistance, troubleshooting, and support via calls or chat |
| Employer & Industry Usage | Used by edtech companies focusing on customer retention and success | Common in edtech companies providing technical support and onboarding |
The Contract Customer Success Manager Edtech focuses on building long-term relationships, ensuring customer satisfaction, and driving product adoption. In contrast, the Contract Customer Support Specialist Edtech primarily handles technical issues and provides immediate support. Both roles are essential in edtech but differ in scope, responsibilities, and interaction with clients.
What are the most commonly searched types of Customer Success Manager Edtech jobs in Oregon? The most popular types of Customer Success Manager Edtech jobs in Oregon are:
What are popular job titles related to Contract Customer Success Manager Edtech jobs in Oregon? For Contract Customer Success Manager Edtech jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Contract Customer Success Manager Edtech jobs in Oregon look for? The top searched job categories for Contract Customer Success Manager Edtech jobs in Oregon are:
Job description
About the Role
We are looking for an experienced, tech-forward Customer Success Manager Central Time Zone preferred to join our quickly growing team! At Lively, a key differentiator is our customer experience and the amount of care we give to our employer groups. The CSM team provides an outstanding onboarding and ongoing management experience to our employer customers throughout their lifecycle. As a CSM, you will own a portfolio of Lively employer customers to nurture, support, and develop. It is the job of the CSM to increase customer loyalty and value by providing great consultative white-glove service.Â
Responsibilities- Serve as the primary point of contact for a portfolio of customers for all account needs.Â
- Advocate for and assist customers in leveraging modern tools, including AI-powered solutions, to optimize their benefit administration processes and reporting needs.
- Increase value and drive revenue from existing Lively employers by cross selling other Lively products to those who we already have existing relationships.
- Onboard and implement new employer customers to Lively from sign up to funding of accounts.
- Build and maintain relationships with customers' third-party vendors, benefits consultants, and brokers.
- Facilitate recurring meetings with customers and brokers as requested.
- Educate customers on Lively configuration options for benefit enrollment, payroll, and reporting.
- Provide client administrators with ongoing enrollment and contribution processing support.
- Respond to all employer inquiries within 1-2 business days at all times.Â
- Work cross-functionally to support resolution of customer needs and proactively identify trends across customers to inform Lively product and operations teams.
- Create bug reports in Jira for reproducible product issues.
- Facilitate bulk asset transfers from third-party HSA providers to Lively.
Skills & Experience
- 4+ years of experience in a customer success, implementation, account management, or similar role.
- Experience delivering an exceptional level of customer support to B2B customers.
- Support high customer volume during our busy Open Enrollment season, roughly October through the end of February each year.
- Experience with upselling and cross selling products to existing customers, as well as hitting revenue-generating goals.
- Strong project management, organizational, and interpersonal skills.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Comfortable working with a high level of adaptability and flexibility in a fast-paced, sometimes unstructured environment.
- Proficient in Microsoft Office and Salesforce.
Demonstrated experience using AI tools and automation platforms to improve customer experience, streamline workflows, and drive efficiency.
- Tech-savvy and AI-curious experimental mindset with the ability to adopt and advocate for new technologies and systems while focusing on efficiencies.