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Contract Customer Service Representative Jobs in Puerto Rico

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

As a Customer Service Representative (CSR ), you'll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You'll work closely ...

3500 Square LLC

PR · On-site

$13.25 - $16.75/hr

Customer Service Representative (Bilingual - English/Spanish) | Arecibo, Puerto Rico Clearance Requirement: Must successfully pass a federal background check with fingerprinting Work Authorization: U.

B Fernandez & Hermanos Inc.

PR · On-site

$15.50 - $21/hr

B. Fernández & Hnos., Inc. es uno de los distribuidores líderes de Puerto Rico, que atiende a más de 5,200 clientes en toda la Isla. Reconocido por las marcas que representa, su red de ...

Adecco

Cust Service Rep 22 CUS002

San Juan, PR

$11.77/hr

If Customer Service Representative sounds like something you would be interested in, and you meet the qualifications listed below, apply now! Primary Responsibilities: Provides phone support to ...

COREPLUS SERVICIOS CLINICOS Y PATOLOGICOS LLC

PR · On-site

Ensure that all customers maintain sufficient inventory levels of supplies needed for the sample ... The CSR will be required to travel to assigned territories and will spend most of the time driving.

Merck & Co.

$13.50 - $18.50/hr

... and contract adherence in an effort to help the provider or system increase their immunization ... Pharmaceutical Sales Training, Sales Services, Sales Territory Management, Vaccine ...

Insight Communications

PR · On-site

$19K - $20K/yr

... Customer Service Representative Reports to German Muñoz Title Director of operations Position type: Full time Part time Contract In house Shift hours: 40 weekly Operating: Monday to Sunday, rotating ...

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Contract Customer Service Representative information

What is a contract customer service representative?

A Contract Customer Service Representative is a professional who provides customer support services for a company on a contractual basis, rather than as a permanent or full-time employee. They typically handle customer inquiries, resolve issues, and support clients via phone, email, or chat. Contract representatives may work for a specific duration or project, and their terms are defined by a contract. This flexible arrangement allows companies to scale their customer service team as needed while offering representatives the opportunity to work with various organizations.

What is the difference between Contract Customer Service Representative vs Customer Service Associate?

AspectContract Customer Service RepresentativeCustomer Service Associate
CredentialsTypically requires similar skills, often with some experience in customer supportUsually entry-level, with basic communication skills
Work EnvironmentTemporary or project-based, often remote or call center settingsPermanent, in-store or call center settings
Employer & Industry UsageUsed by companies hiring short-term or project-based support staffCommon in retail, telecom, and service industries
Search & Comparison IntentOften compared for temporary roles or project-based workMore general, for ongoing customer support roles

The main difference is that Contract Customer Service Representatives work on temporary or project-based assignments, often remotely, while Customer Service Associates typically hold permanent roles in retail or service environments. Both roles require strong communication skills, but the contract position may demand more flexibility and specific experience.

What are some typical challenges faced by contract customer service representatives, and how can they be effectively managed?

Contract Customer Service Representatives often face challenges such as quickly adapting to new company policies, systems, and workflows since their assignments may be short-term or vary between organizations. They may also need to handle fluctuating call volumes and rapidly learn about different products or services. To manage these challenges effectively, it's helpful to be proactive in seeking training and resources, maintain clear communication with supervisors, and stay organized to keep track of multiple tasks or customer inquiries. Building strong relationships with permanent team members can also provide valuable support and help ensure a smoother transition into each new workplace.

What are the key skills and qualifications needed to thrive as a contract customer service representative?

To thrive as a Contract Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems and proficiency in common office software are typically required. Patience, professionalism, and adaptability help you effectively manage customer inquiries and resolve issues under changing circumstances. These skills ensure customer satisfaction, efficient service delivery, and the ability to represent a company positively during contract assignments.

What are the most commonly searched types of Customer Service Representative jobs in Puerto Rico?

The most popular types of Customer Service Representative jobs in Puerto Rico are:

Contract Customer Service Representative jobs near you

Customer Service Representative - Distribution

Bunzl Distribution Inc.

PR

$10.75 - $14.75/hr

Full-time

Re-posted 6 days ago

Bunzl Distribution rating

7.3

Company rating: 7.3 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

211th of 419 rated retail wholesalers

Job description

As a Customer Service Representative (CSR), you’ll support business customer accounts by handling a high volume of customer walk-ins, inbound calls, emails, and order inquiries. You’ll work closely with a team of peers to resolve order, product, pricing, billing, and delivery issues quickly and accurately.

This role acts as a key customer support liaison between sales, warehouse operations, billing, and customers—ensuring a smooth order experience from start to finish.

Location & Schedule
This is an onsite, day shift, Monday–Friday role in our San Juan (Palmas Cantiña), Puerto Rico office.

Responsibilities:

  • Receive and enter orders from walk in customers.
  • Handle 50–100+ daily customer interactions (inbound calls, email, EDI, and fax).
  • Process and manage high-volume customer orders with strong accuracy and attention to detail.
  • Investigate and resolve order issues, billing discrepancies, and delivery concerns.
  • Act as a point of contact between customers, sales, warehouse, and billing teams.
  • Expedite orders and ensure timely fulfillment.
  • Build strong relationships with customers and internal stakeholders through high-quality customer service.
  • Collaborate cross-functionally to solve problems and meet customer needs.
  • Maintain knowledge of products, systems, and company processes.
  • Support additional customer service and administrative tasks as needed.

Requirements:

  • High school diploma or equivalent required
  • 1+ years of customer service, call center, or account support experience preferred.
  • Bilingual communication skills in Spanish & English are required.
  • Demonstrated ability to work independently and make autonomous decisions to resolve customer inquiries and escalate when appropriate.
  • Experience with order entry, order processing, or ERP systems is a plus.
  • Strong communication skills (phone, email, and written).
  • Ability to manage high call volume and competing priorities.
  • Comfortable working in a fast-paced, team-oriented environment.
  • Proficient in Microsoft Office (Outlook, Teams, Word, Excel & CoPilot).
  • Strong problem-solving skills and attention to detail.
  • Team player with a willingness to cross-train and support others.
  • Experience with AS400 or similar ERP/order management system preferred.

What's in it for you?

The perks of being a Bunzl team member don’t stop at being part of a great team or being valued as our #1 asset. We offer a full range of benefits to help our employees take care of themselves and their families today, tomorrow and for the future.

  • Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
  • Paid Time Off - Vacation, Sick, Holidays and Personal Time
  • 401K with generous company match
  • Additional benefit information can be found on the Bunzl Careers home page under Benefits and Perks.

                  Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex/gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

                  Description

                  El Representante de Servicio al Cliente responderá las consultas de los clientes, ingresará y procesará con éxito los pedidos (50-100 diarios) a través del AS400. Así como investigar los problemas y/o quejas de los clientes para resolverlos con éxito. Además, mantendrá relaciones con clientes internos y externos con un servicio excepcional.

                  Responsabilidades:

                  • Recibir e ingresar pedidos de clientes sin cita previa.
                  • Maneje una variedad de llamadas entrantes y determine el curso de acción adecuado.
                  • Garantizar un excelente servicio al cliente mediante el procesamiento rápido y preciso de los pedidos.
                  • Comunicarse y coordinarse con otros departamentos para resolver consultas.
                  • Servir de enlace entre los clientes y el departamento de ventas industriales.
                  • Proporcionar información sobre precios y plazos de entrega, y procesar los pedidos.
                  • Establecer y mantener relaciones comerciales con los clientes mediante servicios rápidos y precisos para promover la lealtad del cliente.
                  • Realizar llamadas salientes según sea necesario para mantener a los clientes informados sobre promociones y nuevos productos, e intentar conseguir nuevos pedidos.
                  • Ayudar a los clientes a seleccionar productos según sus necesidades.
                  • Utilizar sistemas informáticos para facilitar la fijación de precios, la disponibilidad de productos y la selección de productos alternativos.
                  • Recibir pedidos y resolver problemas de precios durante las transacciones de los clientes, aplicando las políticas de ventas vigentes.
                  • Trabaja eficazmente en equipo para lograr los objetivos de la empresa e identificar y resolver problemas.
                  • Ayuda a resolver discrepancias y errores en los envíos. Esto incluye obtener comprobantes de entrega del transportista y obtener la documentación interna necesaria.
                  • Presentar solicitudes de crédito si es necesario.
                  • Realizar las tareas de limpieza necesarias para mantener un entorno de trabajo limpio, seguro y organizado.
                  • Puede recomendar mejoras en los procedimientos de oficina.
                  • Desempeñar todas las funciones, tareas y responsabilidades de manera profesional, con actitud y comportamiento positivos.

                  Requisitos:

                  • Excelentes habilidades de comunicación y resolución de problemas.
                  • Manejar todas las solicitudes de manera oportuna y precisa.
                  • Orientado a la multitarea
                  • Capacidad para desenvolverse en un entorno de trabajo dinámico.
                  • Actitud positiva y profesional.
                  • Capacidad para trabajar en equipo.
                  • Alto nivel de energía, confiabilidad y capacidad de organización.
                  • Mínimo 1 año de experiencia en atención al cliente.
                  • Se requieren habilidades de comunicación bilingüe en español e inglés.
                  • Buenos conocimientos de informática con dominio de las aplicaciones de Windows: Outlook, Excel, PowerPoint y Word.

                  Entonces, ¿qué estás esperando? Una nueva carrera te espera con un sinfín de oportunidades.

                  Bunzl es un líder mundial en las industrias de limpieza e higiene, procesamiento de alimentos, comestibles, cuidado de la salud, venta minorista no alimentaria y seguridad. Hemos crecido tanto orgánicamente como a través de adquisiciones hasta ventas superiores a los 10.000 millones de dólares. Bunzl North America tiene su sede en St. Louis, Missouri. Bunzl North America posee y opera más de 100 almacenes y atiende a los 50 estados, Puerto Rico, Canadá y partes del Caribe y México. Con más de 5.000 empleados y más de 400.000 suministros, Bunzl es considerado como un proveedor líder en América del Norte.

                  Bunzl Distribution ofrece salarios competitivos, un entorno de trabajo cómodo y una gama completa de beneficios, incluido un 401k con una contribución de la empresa. Bunzl Distribution tiene una tradición de compromiso con la igualdad de oportunidades de empleo. Es la política establecida atraer y retener a las personas mejor calificadas sin distinción de raza, color, religión, origen nacional, sexo/género (incluido el embarazo), orientación sexual, edad, discapacidad o condición de veterano, según lo dispuesto por la ley.

                  What Bunzl Distribution employees say

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