Contract Clinical Operations Jobs in California (NOW HIRING)

Join Us in Transforming Lives Every Day

At OneLegacy, every moment counts. As the nation's largest organ, eye, and tissue recovery organization, we are dedicated to saving lives and sharing hope. Guided by our values of integrity, compassion, stewardship, diversity and inclusion, urgency, innovation and excellence, and collaboration, our team works tirelessly to honor every gift of donation. This is more than a job; it’s an opportunity to make a profound impact on countless lives.

Job Type: Contract

Work Hours: Monday- Friday from 9:00am-5:00pm. Additionally, take 24 hour call and be available to go out to ORS and support staff in field. Available to work weekends and past their shift if needed to support operational needs. 

Work Setting: In-person

Location: Azusa, CA 

Travel: Travel within the Donation Service Area (DSA) may be required.

Summary of Functions:

The Contract Clinical Consultant (LCSW/LMFT) provides advanced clinical expertise and field-based consultation to support the Family Support Services (FSS) team in delivering high-quality, trauma-informed care to donor families throughout the organ, eye, and tissue donation process.

This role does not carry direct supervisory responsibility or formal personnel management duties. Instead, the consultant serves as a clinical thought partner, escalation resource, and on-call support to staff in complex, high-acuity, culturally nuanced, or risk-sensitive situations.

The consultant collaborates closely with the Director, Family Support Services, to strengthen clinical practice, enhance staff confidence in the field, support crisis response, and reinforce best practices in grief counseling, crisis intervention, and family systems work.

This position requires a highly experienced clinician who is calm under pressure, grounded in evidence-based grief and trauma practice, and comfortable supporting teams operating in fast-paced hospital environments.

Duties & Responsibilities:

Clinical Consultation & Field Support

1. Provide real-time consultation to FSS staff during complex family dynamics, conflict, escalations, rescinds, or high-risk clinical situations.
2. Be available for scheduled on-call coverage to support staff evenings, weekends, and holidays as defined in the contract.
3. Support FSS staff in navigating culturally sensitive, religious, or ethically complex cases.
4. Provide guidance in crisis intervention, de-escalation, anticipatory grief, traumatic loss, and complicated bereavement.
5. Consult with leadership regarding unusual occurrences, risk management concerns, or emotionally charged cases requiring clinical oversight.
6. Assist in reviewing challenging cases to identify themes, lessons learned, and opportunities for practice improvement.

Staff Support & Clinical Development

1. Offer structured case consultation sessions for FSS staff (individual and group).
2. Provide clinical debriefings following emotionally difficult cases, traumatic events, or family conflicts.
3. Support staff in developing care plans that reflect trauma-informed, culturally responsive best practices.
4. Identify emerging training needs based on case trends.
5. Provide targeted in-service trainings on topics such as:
• Complex grief and bereavement
• Cultural humility in end-of-life care
• Family systems in crisis
• Compassion fatigue and secondary trauma
• Managing rescinds and conflict
6. Serve as a clinical resource to strengthen staff confidence and reduce burnout.

Collaboration & Organizational Alignment

1. Partner with the Director, Family Support Services, to align clinical practice with departmental goals and organizational values.
2. Provide feedback regarding systemic themes impacting donor family experience.
3. Participate in select leadership meetings when clinical insight is relevant.
4. Support cross-department collaboration when family dynamics intersect with clinical, allocation, recovery, or hospital partnership teams.

Quality & Best Practice

1. Stay current on trends in grief counseling, trauma-informed care, crisis intervention, and donation-related bereavement.
2. Incorporate evidence-based practices into consultation and training.
3. Promote ethical decision-making and professional boundaries in field work.
4. Reinforce documentation standards and risk-aware clinical practice.

Scope of Authority

• This position has no direct reports.
• This position does not conduct performance evaluations or formal disciplinary action.
• This role provides clinical consultation and recommendations; operational decisions remain with department leadership.

On-Call Expectations

• Participate in a structured on-call rotation as outlined in the independent contractor agreement.
• Provide phone consultation and, when appropriate, virtual or in-person support.
• Respond within agreed-upon timeframes during assigned on-call periods.
• Escalate concerns to the Director, Family Support Services, when necessary.

Job Qualifications and Requirements:

Education: Master’s degree in Social Work, Marriage & Family Therapy, or related behavioral health field (required).

Experience:

• Minimum five (2) years post-licensure clinical experience.
• Demonstrated experience in grief counseling, crisis intervention, trauma-informed care, or hospital-based behavioral health.
• Experience supporting professionals in high-stress medical environments preferred.
• Familiarity with organ donation, end-of-life care, or ICU settings strongly preferred.

Essential Skills

• Advanced crisis intervention and de-escalation skills.
• Strong understanding of death, dying, and bereavement processes.
• Ability to consult calmly during emotionally charged situations.
• Excellent verbal communication and clinical reasoning skills.
• Cultural humility and sensitivity to religious, ethnic, and socioeconomic diversity.
• Ability to work independently without direct oversight.
• Strong professional boundaries and ethical judgment.
• Proficiency in Microsoft Office and virtual communication platforms.
• Proficient in reading, writing, and speaking Spanish and English

Personal Attributes

• Grounded presence during crisis.
• Emotionally regulated and steady.
• Collaborative, not hierarchical.
• Respected clinical authority without positional authority.
• Mission-aligned and family-centered.

Physical Environment / Working Conditions

• Primarily office/hospital support with remote consultation as needed.
• Travel within the Donation Service Area (DSA) may be required.
• Flexible hours based on contracted on-call schedule.
• Must maintain reliable transportation and California driver’s license if in-person response is required.

Pay: $52/hour