Contract Case Manager Jobs in Puerto Rico (NOW HIRING)

Our associates celebrate lives. We celebrate our associates.

JOB RESPONSIBILITIES

Funeral Director

• Arranges and conducts funeral services according to the family’s desires, expectations, and spiritual beliefs.
• Discusses family’s wishes, funeral options, services, products, and pricing with deceased family.  Identifies and communicates special veteran or recognition benefits.  Executes funeral services contracts and documents according to state and federal laws.
• Through community and non-profit involvement, it retains heritage, increases goodwill, and indirectly increases market share.
• Additional responsibilities associated with Funeral documents, arrangements, services, and post-funeral care.

Location Management

Financial Management

• Work with Location Manager to develop annual business plan and budget as well as financial, production, and revenue goals. 
• Run reports, analyze, identify trends, and make observations or improvement recommendations to Location Management. 
• Understand industry finances, how daily activities affect financial outcomes.  May approve expenditures and invoices, including overtime. 

Operations

•  Assist the Location Manager with the day-to-day activities, ensuring on-time services that exceed client family expectations.  Identify barriers, encourage ideas, and recommend improvements.  Assure the location’s operating practices comply with applicable federal & state regulations and Company policies.
• Manage frontline supervisor’s responsibilities, expectations, and accountabilities.  Make decisions that support and reinforce the company’s market strategies, values, and goals.
• In the absence of the Location Manager, fulfill appropriate daily responsibilities and decision-making.
• Additional responsibilities as requested or assigned.

People Development

• Screen, interview, and assess candidates (internal and external) for hiring or promoting a skilled and effective staff.
• Develop a strong, trusting, and reliable team through influence and leading by example, having indirect responsibility for staff.  Constructively address issues and provide tangible and appropriate feedback to develop skills and/or close gaps.  Monitor training and licensing requirements, ensuring staff are re-trained/licensed before expiration.

Education, experience, & Skills

Education, Certifications, and Licensure

• Applicable state Funeral Director Licensure is required; Technical schooling diploma in Funeral Services/ Mortuary Science preferred; bachelor’s degree in Mortuary Science, where required by state law.

Experience

• At least five (5) years of industry experience in the applicable discipline with progressively increasing responsibilities, with an understanding of industry competitive pricing, demographic patterns, and market competition 
• Desire to learn, understand, and apply Financial and Business acumen

• Professional interpersonal skills, as well as cultural sensitivity and tactfulness, to interact with a variety of cultures and language barriers

Skills

• Proficient in MS Office suite, including mail, Word, Excel, & PowerPoint, as well as proprietary industry software (HMIS, CarePoint, Becan)

• Environment:  Work may be performed both indoors and outdoors, regardless of weather conditions; Care Center personnel may have exposure to various chemicals and fluids; cemetery personnel may have exposure to chemicals and equipment. 
• Attire:  Business attire is required.  Personal safety equipment or appropriate attire may be required for the cemetery or crematory environment 
• Physical Demands:  Sitting continuously for multiple hours or standing continuously for multiple hours.  Manual dexterity to operate standardized office equipment, telephone, calculator, copier, and computer.  Ability to lift to 50 lbs to assist with moving bodies
• Extenuating Schedule:  Typically required to work several evenings or weekends each month 
• Travel:  minimal local

We are proud to be North America's leading provider of funeral, cremation and cemetery services.

Our nearly 25,000 associates are driven by our guiding purpose to compassionately support families during their most difficult times, celebrate the significance of life and preserve memories that transcend generations.

We’ve created a culture of Service Excellence to our families and to each other. It’s the reason more than 600,000 families turn to us each year to care for their loved ones.