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Contingent Workforce Management Jobs in Virginia

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... This requisition is contingent upon contract award.* * Responsible for overall project management ...

DecisionPoint | Cortek

UCC Supervisor

Alexandria, VA · On-site

The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA ... Please Note: This requisition is contingent upon contract award.* Duties & Responsibilities

Stem Xpert

ETL Tester

Mclean, VA · On-site

... contingent workforce solutions. It operates in seven business segments including Commercial ... It also offers outsourcing, consulting, recruitment, career transition, and vendor management ...

Stem Xpert

SOA BAM

Mclean, VA · On-site

... contingent workforce solutions. It operates in seven business segments including Commercial ... It also offers outsourcing, consulting, recruitment, career transition, and vendor management ...

Stem Xpert

Tableau Engineer

Richmond, VA · On-site

... contingent workforce solutions. It operates in seven business segments including Commercial ... It also offers outsourcing, consulting, recruitment, career transition, and vendor management ...

Threat Tec, LLC

Program Manager

Quantico, VA

$145K - $175K/yr

Lead all aspects of contract execution, workforce management, quality assurance, and customer ... PMP certification. $145,000 - $175,000 a year This position is contingent upon contract award ...

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All JobsContingent Workforce Management JobsContingent Workforce Management Jobs in Virginia

Contingent Workforce Management information

See Virginia salary details

$24.8K

$75.8K

$160.6K

How much do contingent workforce management jobs pay per year?

As of Aug 21, 2026, the average yearly pay for contingent workforce management in Virginia is $75,762.00, according to ZipRecruiter salary data. Most workers in this role earn between $47,100.00 and $91,200.00 per year, depending on experience, location, and employer.

What is contingent workforce management?

A Contingent Workforce Management job involves overseeing temporary, contract, freelance, and gig workers within an organization. This role includes managing vendor relationships, ensuring compliance with labor laws, optimizing workforce costs, and improving operational efficiency. Professionals in this role collaborate with HR, procurement, and legal teams to design strategies for sourcing, onboarding, and retaining contingent talent. Effective contingent workforce management helps organizations scale operations flexibly while maintaining productivity and compliance.

What are the key skills and qualifications needed for contingent workforce management?

To excel in Contingent Workforce Management, you need expertise in workforce planning, vendor management, staffing strategies, and often a bachelor's degree in human resources or a related field. Experience with VMS (Vendor Management Systems), applicant tracking systems, and certifications like SIA's CCWP (Certified Contingent Workforce Professional) are highly valuable. Strong interpersonal, negotiation, and organizational skills help you build relationships with suppliers while managing multiple stakeholder needs. These competencies are critical to ensuring a flexible, compliant, and cost-effective contingent workforce that aligns with organizational objectives.

What are common challenges faced in contingent workforce management and how are they addressed?

Professionals in Contingent Workforce Management often face challenges related to balancing cost efficiency, compliance with labor regulations, and ensuring timely fulfillment of staffing needs. Navigating complex supplier relationships and varying contract terms can require careful negotiation and strong analytical skills. Many organizations address these challenges by leveraging advanced workforce management technologies and maintaining clear, standardized processes for onboarding and managing contingent workers. Collaboration with procurement, HR, and legal teams is essential to resolve issues quickly and keep programs running smoothly. Staying informed about industry trends and regulatory changes also helps professionals proactively manage risks and improve program outcomes.

Do contingent workers get paid?

Contingent workers are paid for their work according to the terms of their temporary or contract employment, which can include hourly wages, project-based fees, or salaries. Payment schedules and methods are typically outlined in their employment agreements and can vary by employer and industry. They are generally eligible for compensation just like permanent employees, though benefits may differ.

What does a contingent workforce management do?

Contingent workforce management involves overseeing temporary, contract, or freelance workers to ensure staffing needs are met efficiently. It includes tasks such as sourcing, onboarding, compliance, and performance tracking, often using specialized tools and vendor relationships to optimize workforce flexibility and cost control.

What are the most commonly searched types of Contingent Workforce Management jobs in Virginia?

The most popular types of Contingent Workforce Management jobs in Virginia are:

What are popular job titles related to Contingent Workforce Management jobs in Virginia?

For Contingent Workforce Management jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Contingent Workforce Management jobs in Virginia look for?

The top searched job categories for Contingent Workforce Management jobs in Virginia are:

What cities in Virginia are hiring for Contingent Workforce Management jobs?

Cities in Virginia with the most Contingent Workforce Management job openings:

Contingent Workforce Management jobs near you
Infographic showing various Contingent Workforce Management job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 20% Part Time, and 2% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $75,762 per year, or $36.4 per hour.

UCC Supervisor

DecisionPoint | Cortek

Alexandria, VA • On-site

Full-time

Re-posted 25 days ago

Job description

DecisionPoint seeks a UCC Supervisor to oversee public-facing contact center operations supporting the USPTO Office of the Chief Information Officer (OCIO) Service Desk Operations Division (SDOD). 

This role is responsible for overall project management of complex, multi-task contact center operations supporting high-volume inquiries from the general public across multiple communication channels. The UCC Supervisor ensures service quality, workforce management, operational efficiency, SLA compliance, and continuous service improvement within a structured federal IT environment. 

Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

*Please Note: This requisition is contingent upon contract award.*


  • Responsible for overall project management of complex, multi-task IT contact center operations. 
  • Plan, organize, and manage groups of employees engaged in technical and customer service duties. 
  • Provide administrative and technical direction to personnel and work without supervision. 
  • Possess corporate authority to recruit, hire, terminate personnel, and commit corporate resources in support of contract performance. 
  • Coordinate approved task orders and ensure that all services meet required schedules and/or production standards. 
  • Establish improved procedures and controls, where necessary, to ensure that all services meet schedule, production, and quality requirements. 
  • Provide customer representatives with the status and activities of personnel covered under the contract. 
  • Respond to administrative or technical requests from Government customer representatives. 
  • Apply continuous evaluation and control measures to ensure operational effectiveness and SLA compliance. 
  • Oversee Customer Service Representatives (CSRs) handling public inquiries via phone, email, and web-based platforms. 
  • Ensure compliance with approved scripts, knowledge articles, and email response templates. 
  • Monitor Automated Call Distribution (ACD), Interactive Voice Response (IVR), and Customer Relationship Management (CRM) systems. 
  • Manage documentation and case tracking within CRM platforms. 
  • Oversee workforce forecasting, call pattern monitoring, and real-time schedule adjustments. 
  • Ensure compliance with UCC training program modules and onboarding requirements. 
  • Conduct quality assurance reviews and trend analysis to identify operational improvement opportunities. 
  • Collaborate with Government stakeholders to enhance automation capabilities, including AI-enabled virtual agent solutions.

Clearance Requirement 

Ability to successfully obtain and maintain a Tier 1 Investigation (Low Risk). 

Education (Required) 

BA/BS in Computer Science, Engineering, Mathematics, Business, Management, or equivalent. 

Experience (Required) 

Five (5) years of experience in a high-volume contact center supporting the general public. 

Demonstrated experience managing multi-channel customer support operations including phone, email, and web-based platforms. 

Experience overseeing workforce management, SLA adherence, and performance reporting within a structured service environment. 

Technical Knowledge (Required) 

  • Contact center operations management 
  • Customer Relationship Management (CRM) systems (Salesforce or similar) 
  • Automated Call Distribution (ACD) and Interactive Voice Response (IVR) systems 
  • SLA tracking and performance reporting 
  • Workforce management and call pattern monitoring tools 
  • Quality assurance and customer service best practices 

Certifications 

Preferred: 
One or more Help Desk Institute (HDI) certifications or formal training from the International Customer Management Institute (ICMI) or similar organization 

Skills 

  • Public-facing customer service leadership 
  • Team supervision and performance management 
  • Operational oversight of high-volume environments 
  • Workforce forecasting and scheduling optimization 
  • Quality assurance and continuous improvement 

    Apply