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Contact Representative Jobs (NOW HIRING)

Department of Human Services

$45K/yr

Join the Indian Health Service as a Contact Representative and support access to healthcare services for American Indian communities. Assist patients with eligibility, medical authorizations ...

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Contact Representative information

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$31.5K

$47.9K

$72.5K

How much do contact representative jobs pay per year?

As of Sep 13, 2026, the average yearly pay for contact representative in the United States is $47,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.

What is a contact representative?

Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.

What is a contact representative at the IRS?

As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.

What are the key skills and qualifications needed to thrive as a contact representative?

To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.

What are some common challenges faced by contact representatives, and how can they be managed effectively?

Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.

What is the difference between Contact Representative vs Customer Service Representative?

AspectContact RepresentativeCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require specific certificationsHigh school diploma or equivalent; customer service training often preferred
Work EnvironmentCall centers, government agencies, financial institutionsRetail stores, call centers, service desks
Employer & Industry UsageGovernment agencies, insurance, telecommunicationsRetail, hospitality, telecommunications
Common Search & ComparisonOften compared for communication skills and problem-solving abilitiesCompared for customer interaction and service skills

Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.

More about Contact Representative jobs

What cities are hiring for Contact Representative jobs?

Cities with the most Contact Representative job openings:

Who are the top companies hiring for Contact Representative jobs?

The top employers for Contact Representative jobs are:

What states have the most Contact Representative jobs?

States with the most job openings for Contact Representative jobs include:

What are popular job titles related to Contact Representative jobs?

For Contact Representative jobs, the most frequently searched job titles are:

Contact Representative jobs near you
Infographic showing various Contact Representative job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 50% In-person, and 50% Hybrid job distribution, with an average salary of $47,900 per year, or $23 per hour.

DFAS Rome is hiring Full-Time Contact Representatives

Utica, NY • On-site

Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.
Human Resources Consulting Services • 51 - 200 employees
Learn more about Workforce Development Board Of Herkimer, Madison, And Oneida Counties, Inc.external

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Re-posted 17 days ago

Job description

DFAS Rome Hiring Full-Time Contact Representatives

DFAS Rome invites interested and qualified candidates to submit an application for our Full-Time GS-0962-4/5 Contact Representative position.

This announcement opened today, 07/08/2024 and will close 09/06/2024. Applications accepted for full open period, cut-offs for applicant consideration: 7/19/2024, 8/2/2024, 8/16/2024, 8/30/2024, and 9/6/2024.

This announcement is open to: The Public: U.S. Citizens, Nationals or those that own allegiance to the U.S.

For more information please visit: https://www.usajobs.gov/job/798676700

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