Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Job Title Job Title Serves as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy. Conducts detailed ...
Contact Representative information
See salary details
$31.5K - $35.2K
10% of jobs
$36.9K is the 25th percentile. Wages below this are outliers.
$35.2K - $39K
32% of jobs
The median wage is $41.9K / yr.
$39K - $42.7K
9% of jobs
$42.7K - $46.4K
6% of jobs
$46.4K - $50.1K
11% of jobs
$53.9K is the 75th percentile. Wages above this are outliers.
$50.1K - $53.9K
5% of jobs
$53.9K - $57.6K
5% of jobs
$57.6K - $61.3K
5% of jobs
$61.3K - $65K
1% of jobs
$65K - $68.8K
9% of jobs
$68.8K - $72.5K
4% of jobs
$31.5K
$47.9K
$72.5K
How much do contact representative jobs pay per year?
As of May 29, 2026, the average yearly pay for contact representative in the United States is $47,900.00, according to ZipRecruiter salary data. Most workers in this role earn between $37,500.00 and $57,500.00 per year, depending on experience, location, and employer.
What Is a Contact Representative at the IRS?
As a contact representative at the IRS, you provide tax payers with information and payment options for items like filing taxes or understanding auditing procedure. You may meet with customers in person or conduct your work over the phone. You must be comfortable explaining complex systems, such as tax or benefit schemes to people with little financial experience. Qualifications for the job include prior experience in customer support and strong verbal communication skills, attention to detail, and patience.
What are the key skills and qualifications needed to thrive as a Contact Representative, and why are they important?
To thrive as a Contact Representative, you need strong communication skills, customer service experience, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, phone systems, and office productivity tools is often required. Patience, problem-solving abilities, and a positive attitude help you excel when assisting diverse clients and resolving their issues. These skills are crucial for providing efficient service, ensuring customer satisfaction, and maintaining a professional company image.
What are some common challenges faced by Contact Representatives, and how can they be managed effectively?
Contact Representatives often encounter high call volumes and must handle a diverse range of customer inquiries, sometimes under tight time constraints. Balancing efficiency with delivering excellent customer service can be challenging, especially when dealing with frustrated or confused clients. Effective time management, strong communication skills, and familiarity with internal resources are key strategies for managing these challenges. Team collaboration and regular training sessions also help Contact Representatives stay updated on procedures and best practices.
What are Contact Representatives?
Contact Representatives are professionals who serve as the primary point of contact between an organization and its customers or clients. They handle inquiries, provide information, and resolve issues via phone, email, or in-person interactions. Their duties often include answering questions, processing transactions, and assisting with problem resolution to ensure customer satisfaction. Contact Representatives play a key role in maintaining positive relationships with the public and supporting the organization's overall service goals.
What is the difference between Contact Representative vs Customer Service Representative?
| Aspect | Contact Representative | Customer Service Representative |
|---|---|---|
| Required Credentials | High school diploma or equivalent; some roles may require specific certifications | High school diploma or equivalent; customer service training often preferred |
| Work Environment | Call centers, government agencies, financial institutions | Retail stores, call centers, service desks |
| Employer & Industry Usage | Government agencies, insurance, telecommunications | Retail, hospitality, telecommunications |
| Common Search & Comparison | Often compared for communication skills and problem-solving abilities | Compared for customer interaction and service skills |
Contact Representatives and Customer Service Representatives both handle customer interactions, but Contact Representatives often work in government or financial sectors with a focus on communication and problem resolution, while Customer Service Reps typically work in retail or service industries, emphasizing customer satisfaction and support.
More about Contact Representative jobs
What cities are hiring for Contact Representative jobs? Cities with the most Contact Representative job openings:
Who are the top companies hiring for Contact Representative jobs? The top employers for Contact Representative jobs are:
What states have the most Contact Representative jobs? States with the most job openings for Contact Representative jobs include:
What job categories do people searching Contact Representative jobs look for? The top searched job categories for Contact Representative jobs are:
What are popular job titles related to Contact Representative jobs? For Contact Representative jobs, the most frequently searched job titles are:
Job description
Job Title
Job Title
Job DescriptionServes as a Contact Representative in Purchased Referred Care administering eligibility determinations in accordance with federal regulations and IHS policy.
Conducts detailed interviews with patients and families to verify eligibility for PRC and alternate resources such as Medicare, Medicaid, VA, and private insurance.
Issues medical authorizations or denial letters, ensures funds availability prior to obligation, and maintains fiscal controls in compliance with federal requirements.
Researches complex cases, interprets regulations, prepares reports, and serves as liaison with providers, tribal entities, and federal, state, and local agencies to ensure continuity of care and appropriate use of funds.
All Grade levels MAY NOT be available at all locations.
About Department Of Health And Human Services
Sourced by ZipRecruiter
Industry
Health care and social assistance
Company size
10,000+ Employees
Headquarters location
Washinton, DC, US