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Contact Centre Supervisor Jobs (NOW HIRING)

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring ...

The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused ...

The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused ...

Contact Center Supervisor

Peoria, IL ยท On-site

$65K - $68K/yr

Contact Center Supervisor Department: Policy Service Reports To: Jenny Redd Location: Home Office Job Type: Full Time Commitment to Core Values At Illinois Mutual, our culture is built around our ...

The Contact Center Supervisor serves as the bridge between frontline operations and strategic leadership by fostering accountability, continuous improvement, and a collaborative, customer-focused ...

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality and efficient customer service to customers through the daily management of their team. The ...

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Contact Centre Supervisor information

See salary details

$21.5K

$65.6K

$98K

How much do contact centre supervisor jobs pay per year?

As of Sep 10, 2026, the average yearly pay for contact centre supervisor in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Contact Centre Supervisor vs Customer Service Manager?

AspectContact Centre SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer relevant certificationsUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of call center agents in a fast-paced environmentOversees customer service teams and strategies across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and service industriesFound in various industries including retail, finance, and healthcare

The main difference is that a Contact Centre Supervisor focuses on managing daily call center operations and team supervision, while a Customer Service Manager develops broader customer service strategies and oversees multiple teams. Both roles require strong communication skills, but the Supervisor role is more operational, whereas the Manager role is more strategic.

What cities are hiring for Contact Centre Supervisor jobs?

Cities with the most Contact Centre Supervisor job openings:

What states have the most Contact Centre Supervisor jobs?

States with the most job openings for Contact Centre Supervisor jobs include:

What are popular job titles related to Contact Centre Supervisor jobs?

For Contact Centre Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Supervisor job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Supervisor

El Paso, TX โ€ข On-site

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 26 days ago


Job description

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.

As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Requirements

  • High school diploma or equivalent; bachelor's degree preferred
  • Minimum of 2 years experience in a contact center environment
  • At least 1 year of supervisory or team lead experience
  • Open availability
  • Must pass a thorough background check
  • Strong communication and interpersonal skills
  • Bilingual proficiency (Spanish/English)
  • Excellent leadership and coaching abilities
  • Familiarity with contact center metrics and performance indicators
  • Ability to handle escalated customer issues calmly and professionally
  • Proficient in Microsoft Office and contact center software

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $45,000.00 annual