ZipRecruiter

Log In

1

Contact Center Technical Supervisor Jobs (NOW HIRING)

Northwest

Contact Center Supervisor

Buffalo, NY · On-site

NY0705 NY Region Business Office The Contact Center Supervisor is responsible for providing quality ... or 1 year technical background preferred General Supervisory/Manager Knowledge, Skills, and ...

DMI

Contact Center Supervisor

Sharonville, OH · On-site

The Contact Center Supervisor serves as the bridge between frontline operations and strategic ... Experience within Managed Mobility Services or technical support environments is preferred.

next page

Showing results 1-20

All JobsContact Center Technical Supervisor Jobs

Contact Center Technical Supervisor information

See salary details

$51K

$152.3K

$193.5K

How much do contact center technical supervisor jobs pay per year?

As of Sep 14, 2026, the average yearly pay for contact center technical supervisor in the United States is $152,287.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,500.00 and $181,000.00 per year, depending on experience, location, and employer.

What are popular job titles related to Contact Center Technical Supervisor jobs?

For Contact Center Technical Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Contact Center Technical Supervisor job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 7% Part Time, 4% Contract, and 1% Nights. Highlights an 90% Physical, 3% Hybrid, and 7% Remote job distribution, with an average salary of $152,287 per year, or $73.2 per hour.

Contact Center Technical Support Representative

Dallas, TX

MCI Careers
Computer and Electronic Product Manufacturing • 1 - 5K employees
Learn more about MCI Careersexternal

$14.35 - $17.35/hr

Full-time

Re-posted 5 days ago

Job description

Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. 

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a tech-savvy and customer-oriented Technical Support Representative to provide first-level support for technical issues in our contact center. You will assist customers with troubleshooting, product setup, and technical inquiries across various platforms.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.


Responsibilities

Key Responsibilities:

  • Respond to technical support calls, emails, or chats from customers.
  • Troubleshoot hardware, software, and connectivity issues.
  • Guide customers through step-by-step solutions and product configurations.
  • Escalate unresolved issues to higher-level support or engineering teams.
  • Document all interactions and solutions in the ticketing system.
  • Maintain up-to-date knowledge of products, services, and system updates.
  • Meet performance targets related to resolution time, customer satisfaction, and accuracy.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

  • Must be 18 years and older
  • High school Diploma/GED
  • 1–2 years of technical support or IT helpdesk experience in a contact center.
  • Strong knowledge of operating systems, browsers, and common software.
  • Excellent communication and customer service skills.
  • Fluent in English and Spanish
  • Ability to explain technical concepts in simple terms.
  • Diploma or degree in IT, Computer Science would be a plus
MCI Careers logo

About MCI Careers

Sourced by ZipRecruiter

MCI Careers is a noted global leader in the Business Process Outsourcing (BPO) industry located in Ashburn, VA, US. Recognized for delivering robust customer engagement services, tech integrations, and consulting, they serve numerous world-class brands and governmental bodies. MCI Careers was established in 2009 by Anthony Marlowe following the purchase of his prior BPO company which boasted over 3,200 employees. The company has set a mission to provide opportunities for people who seek continuous improvement and personal growth through their professional journey.

Industry

Computer and electronic product manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Ashburn, VA, US

Social media

FacebookTwitter

View All MCI Careers Jobs