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How much do call center technical lead jobs pay per year?

As of Sep 10, 2026, the average yearly pay for call center technical lead in the United States is $156,348.00, according to ZipRecruiter salary data. Most workers in this role earn between $116,000.00 and $205,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Call Center Technical Lead job openings in the United States as of August 2026, with employment types broken down into 89% Full Time, 9% Part Time, and 2% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $156,348 per year, or $75.2 per hour.

Data Center Technical Lead

Sumter, SC • On-site

Carolina Power Systems
11 - 50 employees
Learn more about Carolina Power Systemsexternal

Full-time

Re-posted 27 days ago

Job description

Data Center Technical Lead
Location: Portland OR, Sumter SC or SF Bay Area CA
Job Type: Full Time, Hourly, Non-Exempt
Travel Requirement: Up to 75%
Apply Now
Position Overview
The Data Center Technical Lead will lead a geographically dispersed team of highly skilled installation technicians responsible for deploying structured cabling and IT infrastructure in colocation facilities, hyperscale and enterprise data centers, telecommunications offices, and military and commercial ships.
This role ensures consistent delivery of high-quality and detail-oriented installations that meet rigorous technical, safety, and security standards. The ideal candidate combines deep technical knowledge with proven field leadership experience-capable of managing remote teams, complex logistics, and diverse project environments spanning both commercial and government (Including DoD) sectors.
Key Responsibilities
Leadership & Team Management
  • Lead, mentor, and develop a geographically dispersed team of IT infrastructure and structured cabling technicians.
  • Coordinate resource allocation, project scheduling, and staffing for multiple concurrent projects across various regions and environments.
  • Foster a culture of professionalism, accountability, safety, and continuous improvement.
  • Conduct performance evaluations and ensure ongoing technical training and certification compliance.
  • Strong communication skills with the ability to explain complex technologies and solutions to both team members and customers.

Operational Oversight
  • Oversee installation of structured cabling systems (fiber optic, copper), racks, cabinets, power distribution, and network equipment.
  • Ensure all installations meet applicable standards such as TIA/EIA, BICSI, NEC, and military specifications (MIL-STD, NAVSEA, etc.).
  • Implement and enforce standard operating procedures (SOPs) and quality assurance processes across all projects.
  • Coordinate with logistics, procurement, and engineering teams to manage materials, shipping, and equipment readiness for global deployments.
  • Ensure compliance with safety, physical security, and environmental requirements across all facilities and vessels.

Project & Stakeholder Management
  • Plan, execute, and monitor multiple build-out projects simultaneously across diverse environments.
  • Interface with internal and external stakeholders including data center operators, telecommunications providers, shipyard personnel, and government/military clients.
  • Provide detailed project status reporting, risk assessments, and resource forecasts to senior leadership.
  • Oversee vendor and subcontractor performance and enforce contractual and technical compliance.

Technical & Strategic Leadership
  • Stay current on evolving technologies, cabling standards, and installation best practices across IT, telecom, and defense sectors.
  • Lead incident investigations and root cause analyses for installation or operational issues.
  • Contribute to the development of new installation methodologies and design improvements for enhanced reliability and maintainability.

Qualifications
Required:
  • 10+ years of experience in IT infrastructure, structured cabling, or telecommunications installation.
  • 5+ years managing geographically dispersed or field-based technical teams.
  • Demonstrated experience leading projects in colocation, hyperscale, and enterprise data centers, telecom central offices, and/or military/commercial shipboard environments.
  • Deep knowledge of structured cabling systems, fiber optics, network infrastructure, and power systems.
  • Working familiarity with TIA/EIA-568, BICSI standards, and MIL-STD installation requirements.
  • Experience with office and collaboration software, such as Excel, Word, Visio, Project, Planner, Teams and other tools as needed.
  • Ability to obtain and maintain security clearances as required by project or client.
  • Valid passport and ability to travel abroad
  • Ability to travel up to 80% (domestic and international).

Preferred:
  • Education: Bachelor's degree in Information Technology, Electrical Engineering, Computer Engineering, Telecommunications, or related field.
  • Certifications:
    • BICSI RCDD (Registered Communications Distribution Designer) or BICSI Technician certification
    • Fluke CCTT, Commscope, Levition, Panduit manufacturer certifications
    • CompTIA Network+ or Cisco CCNA
    • OSHA 30, NFPA 70E, or equivalent safety training
    • NAVSEA Cableway Certification (for shipboard installations)
    • Project Management Professional (PMP) or ITIL Foundation certification
  • Military Experience:
    • Prior U.S. Navy, Coast Guard, or other military experience in Information Systems Technician (IT), Electronics Technician (ET), or Hull/Machinery Systems (EM/MM/IC) fields highly desirable.
    • Familiarity with military cabling, communications, and shipboard infrastructure systems.

Key Competencies
  • Leadership: Able to inspire and direct teams across diverse technical and geographic environments.
  • Technical Mastery: Strong foundation in IT infrastructure, cabling standards, and installation practices.
  • Operational Agility: Comfortable managing high-complexity, multi-site projects under tight timelines.
  • Communication: Clear, confident and professional communicator with both technical personnel and executive stakeholders, including our customers.
  • Discipline & Safety: Maintains rigorous adherence to standards, safety protocols, and security requirements.

Why Join
This role offers the opportunity to shape global infrastructure deployments supporting mission-critical communications across the commercial, defense, and maritime sectors. You will lead a skilled, distributed team that builds and maintains the backbone of modern and secure digital connectivity-on land and at sea.

Apply