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Contact Centre Supervisor Jobs (NOW HIRING)

Lee Company

Contact Center Supervisor

Franklin, VA · On-site

The Contact Center Supervisor is ultimately responsible for the overall performance of the customer service representatives and dispatchers within the contact center. He/she will make decisions ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon ITS has an immediate opening for an energetic Contact Center Supervisor to join our team in Chesapeake, VA. We are seeking a customer-focused leader with exceptional communication skills ...

Canon Careers

Contact Center Supervisor

Chesapeake, VA · Hybrid

$50K - $62K/yr

Canon Information Technology Services, Inc. has an immediate opening for an energetic Contact Center Supervisor to join our team in Chesapeake, VA. We are seeking a customer-focused leader with ...

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Contact Centre Supervisor information

See salary details

$21.5K

$65.6K

$98K

How much do contact centre supervisor jobs pay per year?

As of Sep 11, 2026, the average yearly pay for contact centre supervisor in the United States is $65,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $52,000.00 and $75,000.00 per year, depending on experience, location, and employer.

What is the difference between Contact Centre Supervisor vs Customer Service Manager?

AspectContact Centre SupervisorCustomer Service Manager
CredentialsTypically requires high school diploma or equivalent; some roles prefer relevant certificationsUsually requires a bachelor's degree in business, management, or related field
Work EnvironmentSupervises daily operations of call center agents in a fast-paced environmentOversees customer service teams and strategies across multiple channels
Industry UsageCommonly used in call centers, telecommunications, and service industriesFound in various industries including retail, finance, and healthcare

The main difference is that a Contact Centre Supervisor focuses on managing daily call center operations and team supervision, while a Customer Service Manager develops broader customer service strategies and oversees multiple teams. Both roles require strong communication skills, but the Supervisor role is more operational, whereas the Manager role is more strategic.

What cities are hiring for Contact Centre Supervisor jobs?

Cities with the most Contact Centre Supervisor job openings:

What states have the most Contact Centre Supervisor jobs?

States with the most job openings for Contact Centre Supervisor jobs include:

What are popular job titles related to Contact Centre Supervisor jobs?

For Contact Centre Supervisor jobs, the most frequently searched job titles are:

Infographic showing various Contact Centre Supervisor job openings in the United States as of August 2026, with employment types broken down into 79% Full Time, 17% Part Time, and 4% Contract. Highlights an 74% Physical, 2% Hybrid, and 24% Remote job distribution, with an average salary of $65,640 per year, or $31.6 per hour.

Contact Center Supervisor

Morgantown, WV • On-site

Omniscius Consulting
See more jobs at Omniscius Consultingexternal

Part-time

Posted 19 days ago

Job description

Our client is seeking an experienced Contact Center Supervisor to provide leadership, direction, administration, quality assurance, and day-to-day oversight of the UCC team. The supported organization may include personnel located onsite at a Government facility as well as personnel working from a contractor-provided offsite location.

Primary Responsibilities

  • Provide leadership, direction, administration, quality assurance, and day-to-day oversight of the UCC team.

  • Manage complex, multi-task IT support requirements and ensure successful delivery of assigned services.

  • Plan, organize, and manage teams of employees performing a variety of technical duties.

  • Provide administrative and technical direction to assigned personnel.

  • Exercise appropriate management authority related to recruiting, hiring, terminating personnel, and committing corporate resources.

  • Coordinate approved task order activities and ensure contractual requirements are effectively executed.

  • Establish and improve procedures and controls as necessary to ensure services meet required schedules and production expectations.

  • Provide Government customer representatives with regular updates regarding the status and activities of personnel supporting the contract.

  • Respond to administrative and technical requests from customer representatives.

  • Apply continuous evaluation and control measures to maintain and improve service delivery.

  • Work independently, exercise sound judgment, and effectively manage responsibilities with minimal supervision.

Required Qualifications

  • Bachelor’s degree.

  • Minimum of five (5) years of experience in a high-volume contact center supporting the general public.

  • Demonstrated experience managing employees performing technical or IT support functions.

  • Experience providing administrative and technical direction to personnel.

  • Experience supporting complex, multi-task IT support requirements.

  • Strong leadership, organizational, communication, and customer service skills.

  • Ability to work effectively and independently with minimal supervision.

  • Ability to obtain and maintain a Public Trust.

Preferred Certifications & Training

  • One or more Help Desk Institute (HDI) certifications.

  • Formal training from the International Customer Management Institute (ICMI) or another relevant institute or organization.

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