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Contact Center Engineer Jobs in Raleigh, NC (NOW HIRING)

Flexgen

Application Engineer - Data Center

Durham, NC · On-site

Serve as a technical point of contact for customers, supporting system design, interconnection ... Associate degree in Engineering or equivalent relevant experience. * Strong technical aptitude in ...

Navtech, Inc.

Performance Engineer

Raleigh, NC · On-site

... contact details and if you could refer someone i really appreciate it. Job Title : Performance ... Chris@navtechusa.com Fax: 847-565-8208 URL: www.navtechusa.com E-Verified Company Corporate Center ...

Navtech, Inc.

QA SDET Engineer

Raleigh, NC · On-site

$40/hr

... contact details and if you could refer someone i really appreciate it. Title: QA SDET Engineer ... Center 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 Disclaimer : We respect your Online ...

U.S. Navy

Civil Engineer

Raleigh, NC · On-site

$2.9K - $5.8K/mo

At the center of these projects is a talented group of Civil Engineers who help to ensure that each ... Contract Management--Be the primary contact between Navy and civilian contractors, managing ...

U.S. Navy

Civil Engineer

Durham, NC · On-site

$2.9K - $5.8K/mo

At the center of these projects is a talented group of Civil Engineers who help to ensure that each ... Contract Management--Be the primary contact between Navy and civilian contractors, managing ...

U.S. Navy

Civil Engineer

Raleigh, NC

$2.9K - $5.8K/mo

At the center of these projects is a talented group of Civil Engineers who help to ensure that each ... Contract Management--Be the primary contact between Navy and civilian contractors, managing ...

U.S. Navy

Civil Engineer

Durham, NC

$2.9K - $5.8K/mo

At the center of these projects is a talented group of Civil Engineers who help to ensure that each ... Contract Management--Be the primary contact between Navy and civilian contractors, managing ...

Info-Ways

SDET [Java+Selenium]

Raleigh, NC

... Jira, Quality Center - Knowledge of SQL - Experience testing databases, web services, user ... Contact Number : Email ID : Skype ID: Current location: Willing to relocate : Salary : Feel free to ...

Hitachi

Subcontractors Manager

Raleigh, NC · Remote

$86K - $115K/yr

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity You ... engineering, and SCM colleagues to keep projects moving with speed and clarity. How You'll Make an ...

Hitachi, Ltd.

Subcontractors Manager

Raleigh, NC · On-site

$86K - $115K/yr

Customer Service & Contact Center Operations Job Schedule: Full time Remote: No The Opportunity You ... engineering, and SCM colleagues to keep projects moving with speed and clarity. How You'll Make an ...

CRB

Structural Engineer III

Raleigh, NC · Hybrid

Our mission, vision, and core values put client satisfaction and employee experience at the center ... If you are unable to complete this application due to a disability, contact this employer to ask ...

New

CRB

Structural Engineer III

Raleigh, NC · On-site

Our mission, vision, and core values put client satisfaction and employee experience at the center ... If you are unable to complete this application due to a disability, contact this employer to ask ...

ANS

Senior Engineer - Civil

Raleigh, NC · On-site

$130K - $159K/yr

Experience in data center and large-scale site development projects is highly preferred ... contact us. apply for this job

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Showing results 41-60

All JobsContact Center Engineer JobsContact Center Engineer Jobs in Raleigh, NC

Contact Center Engineer information

See Raleigh, NC salary details

$37.9K

$98.9K

$133.7K

How much do contact center engineer jobs pay per year?

As of Aug 6, 2026, the average yearly pay for contact center engineer in Raleigh, NC is $98,911.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,700.00 and $113,200.00 per year, depending on experience, location, and employer.

What are the typical responsibilities of a contact center engineer?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a contact center engineer?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive as a contact center engineer?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Raleigh, NC? The most popular types of Contact Center Engineer jobs in Raleigh, NC are:
What are popular job titles related to Contact Center Engineer jobs in Raleigh, NC? For Contact Center Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Contact Center Engineer jobs in Raleigh, NC look for? The top searched job categories for Contact Center Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Contact Center Engineer jobs? Cities near Raleigh, NC with the most Contact Center Engineer job openings:
Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Raleigh, NC as of August 2026, with employment types broken down into 50% Full Time, and 50% Contract. Highlights an 84% In-person, 8% Hybrid, and 8% Remote job distribution, with an average salary of $98,911 per year, or $47.6 per hour.

Application Engineer - Data Center

Flexgen

Durham, NC • On-site

Full-time

Re-posted 2 days ago

Job description

About FlexGen
Based in Durham, N.C., FlexGen is an innovative software and services provider in the global energy storage sector. At the forefront of the energy transition, FlexGen leverages decades of engineering and software expertise to help shape the future of sustainable power both in the United States and globally. FlexGen's HybridOS™ software seamlessly integrates with any hardware vendor and with both traditional and renewable power sources. Our advanced analytics and AI-driven insights enable energy storage owners to effectively deploy diverse power market strategies and integrate various generation forms, enhancing grid stability and increasing economic returns. With 1.5M hours of runtime and 8 GWh of energy storage systems managed with HybridOS™, FlexGen provides field-tested software and services solutions that are trusted by the most technically and commercially demanding developers, utilities, government agencies, and industrial companies in the world.
Position Description: FlexGen is seeking an Energy Storage Application Engineer to support the development and delivery of cutting-edge energy storage projects. In this role, you will partner with our Business Development and Technical Support teams to provide pre-sales engineering, system design guidance, and technical expertise for Energy Storage Systems and FlexGen's Energy Management System (EMS), HybridOS.
You will act as a trusted technical advisor in customer engagements-bridging hardware, software, and market applications-to ensure FlexGen delivers solutions that meet both technical and commercial needs. From project development and opportunity evaluation through contract execution, you will help drive adoption of FlexGen's industry-leading EMS and BESS solutions.
Major Job Responsibilities:
  • Technical & Project Support
    • Support preliminary ESS design, system sizing, and power system analysis.
    • Provide technical guidance on energy storage solutions during project development and pre-sales phases.
    • Collaborate with system engineering and software engineering teams to ensure accurate technical solutions.
    • Partner with the Sales and Business Development teams to position HybridOS™ EMS and ESS solutions for new opportunities.
    • Partner with Business Operations team to prepare and deliver technical presentations and proposals highlighting EMS and BESS capabilities, system performance, and integration benefits.
    • Serve as a subject matter expert in customer meetings, demonstrating the value of FlexGen's EMS and BESS solutions
  • Customer & Market Engagement
    • Serve as a technical point of contact for customers, supporting system design, interconnection requirements, and market-specific considerations.
    • Partner with the Business Development team to identify strategic opportunities and provide technical input for proposals.
    • Contribute to project estimations and cost modeling for ESS projects.
  • Commercial Support
    • Assist in contract negotiations by ensuring technical requirements are accurately reflected in agreements.
    • Provide clear technical documentation and responses to customer inquiries during proposal and contracting stages.

Position Requirements:
  • Utilize AI-driven tools and workflows to streamline processes, automate tasks, and improve overall performance.
  • Associate degree in Engineering or equivalent relevant experience.
  • Strong technical aptitude in electrical or power systems engineering.
  • Excellent listening, communication, and customer engagement skills.
  • Ability to manage multiple priorities and remain professional under pressure.
  • High proficiency in Microsoft Excel.
  • Valid driver's license and willingness to travel.
  • Ability to pass background and toxicology screening.

Preferred:
  • Bachelor's degree in Electrical, Mechanical, or Power Systems Engineering.
  • Professional certification or license (e.g., EIT, PE, PMP).
  • Experience with AutoCAD, PowerBI, Visual Basic, Microsoft PowerPoint.
  • Prior experience in energy storage, renewable energy, or utility-scale power projects.
  • Familiarity with grid interconnection requirements and utility/ISO processes.
  • Exposure to contract negotiation or technical sales engineering.

FlexGen provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, FlexGen complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
FlexGen expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
To the extent permitted by law, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing.

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