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Contact Center Engineer Jobs in Raleigh, NC (NOW HIRING)

804 Technology

Customer Service Clerk

Cary, NC · On-site

$14.50 - $17.75/hr

... a customer contact center. In your daily activities you will answer incoming phone calls and ... engineers and customers to dispatch and schedule service events What you will bring · You can ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

Exposure to cloud-based voice and contact center platforms (e.g., Webex Calling, RingCentral CX ... Experience working as a Network Engineer, Voice Engineer, or Unified Communications Engineer in ...

Apex Tool Group, LLC

Network & Voice Engineer

Apex, NC · On-site

Exposure to cloud-based voice and contact center platforms (e.g., Webex Calling, RingCentral CX ... Experience working as a Network Engineer, Voice Engineer, or Unified Communications Engineer in ...

Navtech, Inc.

Performance Engineer

Raleigh, NC · On-site

... contact details and if you could refer someone i really appreciate it. Job Title : Performance ... Chris@navtechusa.com Fax: 847-565-8208 URL: www.navtechusa.com E-Verified Company Corporate Center ...

Flexgen

Application Engineer - Data Center

Durham, NC · On-site

Serve as a technical point of contact for customers, supporting system design, interconnection ... Associate degree in Engineering or equivalent relevant experience. * Strong technical aptitude in ...

Navtech, Inc.

QA SDET Engineer

Raleigh, NC · On-site

$40/hr

... contact details and if you could refer someone i really appreciate it. Title: QA SDET Engineer ... Center 1600 Golf Road. Suite 1200, Rolling Meadows, IL 60008 Disclaimer : We respect your Online ...

U.S. Navy

Civil Engineer

Durham, NC · On-site

$2.9K - $5.8K/mo

At the center of these projects is a talented group of Civil Engineers who help to ensure that each ... Contract Management--Be the primary contact between Navy and civilian contractors, managing ...

U.S. Navy

Civil Engineer

Raleigh, NC · On-site

$2.9K - $5.8K/mo

At the center of these projects is a talented group of Civil Engineers who help to ensure that each ... Contract Management--Be the primary contact between Navy and civilian contractors, managing ...

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Showing results 1-20

All JobsContact Center Engineer JobsContact Center Engineer Jobs in Raleigh, NC

Contact Center Engineer information

See Raleigh, NC salary details

$37.9K

$98.9K

$133.7K

How much do contact center engineer jobs pay per year?

As of Jul 15, 2026, the average yearly pay for contact center engineer in Raleigh, NC is $98,906.00, according to ZipRecruiter salary data. Most workers in this role earn between $81,600.00 and $113,200.00 per year, depending on experience, location, and employer.

What are some of the typical responsibilities of a Contact Center Engineer on a daily basis?

Contact Center Engineers are responsible for maintaining, configuring, and troubleshooting telephony and call center systems to ensure seamless operation. On a typical day, you may resolve technical issues, implement new features or upgrades, collaborate with IT teams and vendors, and provide support for agents and supervisors. The role often involves monitoring system performance, analyzing call flows, and proactively addressing potential disruptions. You'll work closely with various departments to understand business needs and translate them into technical solutions, making it a dynamic and collaborative position.

What is a Contact Center Engineer job?

A Contact Center Engineer designs, implements, and manages the technology infrastructure for contact centers, ensuring seamless communication between customers and agents. They work with telephony systems, VoIP, cloud-based contact center solutions, and integrations with CRM platforms. Their role includes troubleshooting issues, optimizing call flows, and maintaining system security and performance. They often collaborate with vendors, IT teams, and business stakeholders to enhance customer service operations.

What are the key skills and qualifications needed to thrive in the Contact Center Engineer position, and why are they important?

To thrive as a Contact Center Engineer, you need expertise in telephony systems, networking, and troubleshooting, typically supported by a degree in IT, computer science, or a related field. Hands-on experience with platforms like Cisco Call Manager, Avaya, Genesys, VoIP protocols, and certifications such as CCNA or equivalent are highly valued. Strong communication skills, collaboration, and a proactive problem-solving mindset help engineers excel in team-oriented and dynamic environments. Together, these skills ensure reliable contact center operations, allowing rapid resolution of technical issues and the implementation of robust communication solutions.

What are the most commonly searched types of Contact Center Engineer jobs in Raleigh, NC? The most popular types of Contact Center Engineer jobs in Raleigh, NC are:
What are popular job titles related to Contact Center Engineer jobs in Raleigh, NC? For Contact Center Engineer jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Contact Center Engineer jobs in Raleigh, NC look for? The top searched job categories for Contact Center Engineer jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Contact Center Engineer jobs? Cities near Raleigh, NC with the most Contact Center Engineer job openings:
Contact Center Engineer jobs near you
Infographic showing various Contact Center Engineer job openings in Raleigh, NC as of July 2026, with employment types broken down into 70% Full Time, and 30% Contract. Highlights an 75% In-person, 6% Hybrid, and 19% Remote job distribution, with an average salary of $98,906 per year, or $47.6 per hour.
Job Title: GAI Expert

Job Title: GAI Expert

Ruri Software Technologies LLC

Raleigh, NC • On-site

Full-time

Posted 26 days ago

Job description

Job Title: GAI Expert / Software Engineer - AI Specialist II
Location :Onsite in Charlotte, NC
Job Description:
At Duke Energy, we are at the forefront of technological innovation, dedicated to creating cutting-edge solutions that transform industries. We are seeking a highly skilled and motivated GAI Expert to join our dynamic team. If you are passionate about generative AI, large language models (LLMs), and the latest advancements in agentic technologies, we want to hear from you!
Job Summary
As a GAI Expert/Software Engineer, you will be responsible for building an application that generates code, pipelines, and creates web applications automatically via prompts. You will also play a key role in enhancing our contact center operations using generative AI frameworks. This role requires a deep understanding of AI, machine learning, and software engineering principles, as well as a strong foundation in writing maintainable, testable, and modular code.
Key Responsibilities
• Design, develop, and maintain applications that generate code, pipelines, and web applications automatically via prompts using generative and agentic AI.
• Enhance contact center operations by integrating generative AI solutions that improve customer experience and operational efficiency.
• Apply software design principles and common patterns to write clean, maintainable, and scalable code.
• Leverage unit testing frameworks to ensure code quality and reliability.
• Experiment with and implement cutting-edge LLM agentic technologies to enhance application capabilities.
• Collaborate with cross-functional teams and business stakeholders to accelerate adoption of AI-powered tools.
• Implement GAI solutions in alignment with Duke Energy AI Policies.
• Conduct R&D to explore new AI techniques and future technologies such as blockchain and quantum computing.
• Optimize and fine-tune AI models for performance, scalability, and accuracy.
• Provide technical guidance and mentorship to junior team members.
Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, or related discipline; or 8 years of equivalent work experience in lieu of a degree.
• 2-3 years of hands-on experience with generative AI implementations.
• 4-5 years of experience in software engineering.
• Strong understanding of Python and ability to quickly learn new frameworks.
Preferred Qualifications
• Proven experience in software engineering with a focus on AI and machine learning.
• Experience with agentic technologies and their applications.
• Familiarity with generative AI frameworks and LLMs.
• Knowledge of natural language processing (NLP) and computer vision.
• Experience with DevOps practices and tools for CI/CD.
• Strong programming skills in Python, React, Angular.
• Experience with AWS cloud platform and services.
• Familiarity with modularized, testable code and unit testing frameworks.
• Appetite for continuous learning and staying current with emerging AI technologies.
• Excellent problem-solving, communication, and collaboration skills.
Years of Experience: 12.00 Years of Experience
Regards
Surya
Surya@rurisoft.com

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