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Contact Center Developer Jobs (NOW HIRING)

Amplity Health

Contact Center Platform Specialist - U.S. Remote We have a current opportunity for a Contact Center ... Azure DevOps * Microsoft Teams / SharePoint * Freshservice service management platform * CRM ...

Hospital for Special Surgery

$101K - $154K/yr

Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Partner with Operations and Engineering to initiate corrective actions. * CCT Pro Performance and ...

Wwwinc

Contact Center AI Specialist

Rockford, MI · On-site

The position will partner closely with Contact Center Operations, Digital Experience, Technology ... Bachelor's degree in computer science, Engineering, Data Science, or related field, or equivalent ...

HSS

Contact Center Analyst

New York, NY · On-site

$101K - $154K/yr

Contact Center Performance Analytics: Develop and maintain performance dashboards and reporting for ... Partner with Operations and Engineering to initiate corrective actions. * CCT Pro Performance and ...

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How much do contact center developer jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for contact center developer in the United States is $52.84, according to ZipRecruiter salary data. Most workers in this role earn between $40.38 and $64.66 per hour, depending on experience, location, and employer.

Can I work in a contact center developer without experience?

A contact center developer role typically requires some experience with programming, scripting, or contact center technologies. Entry-level positions may be available for those with relevant technical skills, certifications, or a background in customer service systems, but most employers prefer candidates with prior experience or training in contact center software development. Building skills through courses or certifications can improve chances of qualifying for such roles.

What are the career paths in contact center developers?

Contact Center Developers can advance to roles such as senior developer, technical lead, or solutions architect, often gaining expertise in specific platforms like Cisco or Genesys. They may also transition into project management, systems analysis, or specialized roles in customer experience technology, with certifications and experience expanding their career opportunities.

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Infographic showing various Contact Center Developer job openings in the United States as of September 2026, with employment types broken down into 100% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $109,905 per year, or $52.8 per hour.

Contact Center Manager

Anchorage, AK • On-site

First National Bank Alaska
501 - 1,000 employees
Learn more about First National Bank Alaskaexternal

Full-time

Posted 22 days ago

Job description

GENERAL PURPOSE SUMMARY
Lead and optimize the bank's Contact Center Unit (unit) to deliver high-quality, efficient, and compliant service across all customer interaction channels (phone, email, and digital platform). Ensures alignment with the bank's strategic objectives by driving customer satisfaction, operational excellence and team performance while maintaining strict adherence to regulatory and security requirements by performing the following essential duties and responsibilities:
ESSENTIAL DUTIES AND RESPONSIBILITIES
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  1. Manages daily operations of Contact Center; ensures service levels (SLAs), response times, and quality standards are consistently met. Partners with Contact Center Supervisors to manage staffing levels, scheduling, and workforce planning to align with call volumes and business needs.
  2. Drives initiatives to improve customer satisfaction (CSAT), Net Promoter Score (NPS) and first-call resolution. Handles escalated customer issues and ensures timely, effective resolution.
  3. Provides leadership, direction, coaching and development to supervisors and agents to achieve desired performance outcomes. Establishes clear performance expectations, service standards and accountability measures that are aligned with the bank's customer experience strategy.
  4. Tracks key performance indicators (KPIs) such as average handle time, service levels, abandonment rate, and quality scores. Prepares and presents performance reports to senior management and makes recommendations to improve department performance.
  5. Leads the team in identifying and reconciling inefficiencies and implements process improvements, automation, or technology enhancements. Leads continuous improvement initiatives and liaises with other bank departments as needed for system and programing issues.
  6. Oversees the unit's systems, such as CRM, telephony, or IVR (voicemail) platforms. Collaborates with other departments to implement system upgrades.
  7. Collaborates with branch administration, digital banking, compliance, and IT to improve customer experience and service offering.
  8. Ensures adherence to banking regulations, internal policies, data privacy laws, and security standards. Partners with compliance and other administrative teams to implement controls and audit readiness.
  9. Ensures team is strictly adhering to the bank's security procedures for customer identification and red flag identification. Notifies appropriate areas and takes immediate action if fraud is suspected or identified.
  10. Keeps current with pertinent banking laws and regulations, including but not limited to Reg. DD, Reg. CC, Reg. E, Bank Secrecy Act, Community Reinvestment Act, and Right to Financial Privacy Act, FDIC deposit insurance, and Reg. Z.
  11. Performs other work-related duties as assigned by supervisor.
COMPLIANCE EXPECTATIONS
  • Ensure business unit's operations comply with bank policy, procedures, and banking regulations (for business unit heads).
  • Ensure you and your delegates have adequate and current compliance training, and ensure training is completed on time.
  • Stay updated on relevant laws and regulations.
  • Ensure you and your delegates comply with the bank's policies, procedures, laws and regulations.
  • Maintain customer confidence and protect the bank's operations by you and your delegates identifying and protecting confidential information.
SUPERVISORY RESPONSIBILITIES
Manages the Contact Center Unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making recommendations regarding the hiring and terminating of employees.

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