$111K - $133K/yr
... DevOps experience • Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud • Experience with NLU/NLP Platforms (Dialogflow, Lex) • DBMS • NET ...
$111K - $133K/yr
... DevOps experience • Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud • Experience with NLU/NLP Platforms (Dialogflow, Lex) • DBMS • NET ...
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
WHAT IS WHAT IS INFORMATION TECHNOLOGY? A description of the business units can be found at: * Position(s) are to be filled in following area(s): * IT - Taxpayer Services and Online Accounts
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Contact Center Operations and Transformation, PU&R, Manager, Functional Transformation Our Deloitte ... We are a team of strategists, data scientists, operators, creatives, designers, engineers, and ...
Senior Genesys Telephony Engineer
Madison, WI · On-site
$105K - $144K/yr
Collaborate with business stakeholders, architects, and technical teams to translate contact center ... Skilled Software Systems Engineer with Genesys Cloud CX Platform expertise * Demonstrated ...
Senior Genesys Telephony Engineer
Madison, WI · On-site
$105K - $144K/yr
Collaborate with business stakeholders, architects, and technical teams to translate contact center ... Skilled Software Systems Engineer with Genesys Cloud CX Platform expertise * Demonstrated ...
Senior Genesys Telephony Engineer
Madison, WI · On-site
$99K - $167K/yr
This position is in need of a skilled Software Systems Engineer with Genesys Cloud CX Platform ... Identifies opportunities for continuous improvement related to contact center technologies, Genesys ...
Senior Genesys Telephony Engineer
Madison, WI · On-site
$99K - $167K/yr
This position is in need of a skilled Software Systems Engineer with Genesys Cloud CX Platform ... Identifies opportunities for continuous improvement related to contact center technologies, Genesys ...
Senior Genesys Telephony Engineer
Madison, WI · On-site
$99K - $167K/yr
This position is in need of a skilled Software Systems Engineer with Genesys Cloud CX Platform ... Identifies opportunities for continuous improvement related to contact center technologies, Genesys ...
Senior Genesys Telephony Engineer
Madison, WI · On-site
$99K - $167K/yr
This position is in need of a skilled Software Systems Engineer with Genesys Cloud CX Platform ... Identifies opportunities for continuous improvement related to contact center technologies, Genesys ...
WI · On-site
$104K - $143K/yr
Senior Network Engineer - Telecommunications Middleton, FL, US Within the spirit of "Making People ... Architect and deploy Webex Contact Center solutions including call flows, IVRs, routing strategies ...
WI · On-site
$104K - $143K/yr
Senior Network Engineer - Telecommunications Middleton, FL, US Within the spirit of "Making People ... Architect and deploy Webex Contact Center solutions including call flows, IVRs, routing strategies ...
Contact Center Developer information
Can I work in a contact center developer without experience?
A contact center developer role typically requires some experience with programming, scripting, or contact center technologies. Entry-level positions may be available for those with relevant technical skills, certifications, or a background in customer service systems, but most employers prefer candidates with prior experience or training in contact center software development. Building skills through courses or certifications can improve chances of qualifying for such roles.
What are the career paths in contact center developers?
Contact Center Developers can advance to roles such as senior developer, technical lead, or solutions architect, often gaining expertise in specific platforms like Cisco or Genesys. They may also transition into project management, systems analysis, or specialized roles in customer experience technology, with certifications and experience expanding their career opportunities.
Remote Contact Center Solutions Integrator (Five9) / Intégrateur de solutions pour centres de contac
On-site, Remote
CallTower Inc
• 51 - 200 employees51 - 200 employees
$111K - $133K/yr
Full-time, Part-time
Re-posted 10 days ago
Job description
Job Purpose:
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing you vast experience in deploying the Five9 Contact Center platform and related integrations. You will play a pivotal role in delivering CCaaS implementations, creative and practical solutions to business challenges and developing integrations to various contact center systems. You will be responsible for delivering quality and personalized customer-focused implementation services in a timely manner. Also, you will be a reference for the team deploying Five9 Contact center solutions (VCC, IVA, etc.)
You will be part of a core team of experienced people including project managers, business analysts and trainers and will be contributing to the success of the professional services organization with your team player mindset, leadership skills and vast technical expertise.
This dynamic role requires a blend of technical proficiency, customer service skills, and time management abilities to ensure exceptional customer experience and successful project deliveries. Based on need, you may be required to operate as a staff augment resource, providing specialized services to a specific customer on a part-time or full-time basis
Duties:
• Act as a technical advisor with expert understanding of partnering CCaaS solutions
• Assist the business analyst in gathering business and technical requirements and maintain build books
• Implement, configure and test proposed solutions, which may include:
• Spin up CCaaS instances and configure SIP trunking and integrations
• Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs
• Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.
• Build Omni-channel experiences
• Deploy AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc.
• Participate in AI application builds
• Maintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects.
• Acquire and maintain knowledge of partnering solutions' offering, remaining up to speed with all new features and releases.
• Contribute learnings to company-wide knowledge base
• Participate in internal projects that enhance the quality or efficiency of integration services
• Provide training to end users as required (agents, supervisors, administrators, etc.)
• Assist in resolving special product-related issues or complex escalated support cases as needed.
• Any other relevant duties.
Essential skills and experience:
Required:
• In depth knowledge of Five9 Contact Center
• Technical proficiency in Cloud services (Azure, AWS, GCP)
• Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMS
• Significant experience developing IVAs
• Expertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.)
• Knowledge and comfort working with Rest APIs
• C# or HTML & Javascript
Asset:
• DevOps experience
• Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Experience with NLU/NLP Platforms (Dialogflow, Lex)
• DBMS
• NET / NodeJS / Python development experience
Qualifications:
• Fluency in English (required) and French (strong asset)
• University degree in a related field
• Minimum 5 years of Contact Center experience
• Minimum 3 years deploying CCaaS solutions
• Ability to work in a self-directed and self-motivated environment
• Ability to manage multiple projects at the same time
• Ability to travel
• Leadership and assertiveness
• Ability to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfaction
• Dedicated, Action Oriented, Smart & Inquisitive
• Humble, Hungry, People smart
Objectif du poste :
À titre d'intégrateur des solutions de centre de contacts Five9 chez Inoria, une entreprise de CallTower, vous mettrez à profit votre vaste expérience dans le déploiement de la plateforme Five9 Contact Center ainsi que des intégrations connexes. Vous jouerez un rôle clé dans la mise en œuvre de CCaaS, des solutions créatives et pratiques répondant aux défis d'affaires, ainsi que dans le développement d'intégrations avec divers systèmes de centre de contacts. Vous serez responsable d'offrir des services d'implantation personnalisés, axés sur le client, de grande qualité et livrés dans les délais. Vous serez également une référence pour l'équipe responsable du déploiement des solutions Five9 Contact Center (VCC, IVA, etc.).
Vous ferez partie d'une équipe centrale composée de personnes expérimentées, incluant des gestionnaires de projets, des analystes d'affaires et des formateurs, et vous contribuerez au succès de l'organisation des services professionnels grâce à votre esprit d'équipe, vos compétences en leadership et votre solide expertise technique.
Ce rôle dynamique exige un mélange de compétences techniques, de sens du service à la clientèle et d'habiletés en gestion du temps afin d'assurer une expérience client exceptionnelle et la réussite des projets. Selon les besoins, vous pourriez être appelé à agir comme ressource d'appoint, offrant des services spécialisés à un client précis, à temps partiel ou à temps plein.
Fonctions :
• Agir comme conseiller technique avec une compréhension experte des solutions CCaaS partenaires
• Appuyer l'analyste d'affaires dans la collecte des exigences d'affaires et techniques, et maintenir les guides de configuration
• Mettre en œuvre, configurer et tester les solutions proposées, qui peuvent inclure :
• Mettre en place des instances CCaaS et configurer le trunk SIP ainsi que les intégrations
• Concevoir des robots vocaux, des robots de clavardage, des IVR libre-service et des IVR DTMF • Effectuer les configurations système, créer des utilisateurs, des compétences, des files d'attente, des campagnes entrantes/sortantes, etc.
• Créez des expériences omnicanales
• Déployer des outils propulsés par l'IA tels que la transcription en temps réel, l'assistance aux agents, l'analyse vocale et textuelle, l'engagement prédictif, etc.
• Participer à la création d'applications d'IA
• Maintenir une bibliothèque technique comprenant les processus, scripts, descriptions de modules communs ou toute autre documentation pertinente permettant de livrer les projets efficacement
• Acquérir et maintenir une connaissance à jour des solutions partenaires, incluant les nouvelles fonctionnalités et mises à jour
• Contribuer aux apprentissages dans la base de connaissances interne
• Participer à des projets internes visant à améliorer la qualité ou l'efficacité des services d'intégration
• Offrir de la formation aux utilisateurs finaux au besoin (agents, superviseurs, administrateurs, etc.)
• Aider à résoudre des problèmes spécifiques liés aux produits ou des dossiers de soutien complexes ayant fait l'objet d'une escalade, au besoin.
• Effectuer toute autre tâche connexe
Compétences et expériences essentielles :
Obligatoire : • Connaissance approfondie du centre de contact Five9
• Maîtrise technique des services infonuagiques (Azure, AWS, GCP)
• Expérience en centre de contact avec les services entrants/sortants/courriel/messagerie/SMS
• Expérience significative en développement d'IVAs
• Expertise en intégration de solutions CCaaS avec des plateformes tierces (CRM, ERP, billetterie, traitement de paiements, UC, WFM, BI, etc.)
• Connaissance et aisance avec les API REST
• C# ou HTML & Javascript
Atout :
• Expérience DevOps
• Expérience avec d'autres solutions CCaaS telles que Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Expérience avec des plateformes NLU/NLP (Dialogflow, Lex)
• Connaissance des SGBD
• Expérience en développement .NET / NodeJS / Python
Qualifications :
• Maîtrise de l'anglais (obligatoire) et du français (atout important)
• Diplôme universitaire dans un domaine connexe
• Minimum 5 ans d'expérience en centre de contact
• Minimum de 3 ans d'expérience en déploiement de solutions CCaaS
• Capacité à travailler dans un environnement autonome et à faire preuve d'auto-motivation
• Capacité à gérer plusieurs projets simultanément
• Capacité à voyager
• Leadership et assertivité
• Capacité à gérer les attentes et les livrables des clients afin de livrer avec succès les projets dans la portée, les échéanciers, le budget et avec une satisfaction complète du client
• Dévoué, orienté vers l'action, intelligent et curieux
• Humble, affamé, et habile avec les gens
Salary Description
$111,000 to $133,000 a year
As a Five9 Contact Center Solutions Integrator at Inoria, a Calltower company, you will be bringing you vast experience in deploying the Five9 Contact Center platform and related integrations. You will play a pivotal role in delivering CCaaS implementations, creative and practical solutions to business challenges and developing integrations to various contact center systems. You will be responsible for delivering quality and personalized customer-focused implementation services in a timely manner. Also, you will be a reference for the team deploying Five9 Contact center solutions (VCC, IVA, etc.)
You will be part of a core team of experienced people including project managers, business analysts and trainers and will be contributing to the success of the professional services organization with your team player mindset, leadership skills and vast technical expertise.
This dynamic role requires a blend of technical proficiency, customer service skills, and time management abilities to ensure exceptional customer experience and successful project deliveries. Based on need, you may be required to operate as a staff augment resource, providing specialized services to a specific customer on a part-time or full-time basis
Duties:
• Act as a technical advisor with expert understanding of partnering CCaaS solutions
• Assist the business analyst in gathering business and technical requirements and maintain build books
• Implement, configure and test proposed solutions, which may include:
• Spin up CCaaS instances and configure SIP trunking and integrations
• Build Voice Bots, Chat Bots, Self-service IVRs and DTMF IVRs
• Perform system configurations, create users, skills, queues, inbound/outbound campaigns, etc.
• Build Omni-channel experiences
• Deploy AI driven tools such as real-time transcription, agent assist, speech and text analytics, predictive engagement, etc.
• Participate in AI application builds
• Maintain technical library with processes, scripts, common module descriptions or any other relevant documentation that can be used to efficiently deliver projects.
• Acquire and maintain knowledge of partnering solutions' offering, remaining up to speed with all new features and releases.
• Contribute learnings to company-wide knowledge base
• Participate in internal projects that enhance the quality or efficiency of integration services
• Provide training to end users as required (agents, supervisors, administrators, etc.)
• Assist in resolving special product-related issues or complex escalated support cases as needed.
• Any other relevant duties.
Essential skills and experience:
Required:
• In depth knowledge of Five9 Contact Center
• Technical proficiency in Cloud services (Azure, AWS, GCP)
• Contact Center Experience working with Inbound/Outbound/Email/Messaging/SMS
• Significant experience developing IVAs
• Expertise integrating CCaaS solutions with third party platforms (CRMs, ERPs, ticketing, payment processing, UC, WFM, BI, etc.)
• Knowledge and comfort working with Rest APIs
• C# or HTML & Javascript
Asset:
• DevOps experience
• Experience with other CCaaS solutions such a Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Experience with NLU/NLP Platforms (Dialogflow, Lex)
• DBMS
• NET / NodeJS / Python development experience
Qualifications:
• Fluency in English (required) and French (strong asset)
• University degree in a related field
• Minimum 5 years of Contact Center experience
• Minimum 3 years deploying CCaaS solutions
• Ability to work in a self-directed and self-motivated environment
• Ability to manage multiple projects at the same time
• Ability to travel
• Leadership and assertiveness
• Ability to manage customer expectations and deliverables to successfully deliver projects within scope, timeline, budget and with full customer satisfaction
• Dedicated, Action Oriented, Smart & Inquisitive
• Humble, Hungry, People smart
Objectif du poste :
À titre d'intégrateur des solutions de centre de contacts Five9 chez Inoria, une entreprise de CallTower, vous mettrez à profit votre vaste expérience dans le déploiement de la plateforme Five9 Contact Center ainsi que des intégrations connexes. Vous jouerez un rôle clé dans la mise en œuvre de CCaaS, des solutions créatives et pratiques répondant aux défis d'affaires, ainsi que dans le développement d'intégrations avec divers systèmes de centre de contacts. Vous serez responsable d'offrir des services d'implantation personnalisés, axés sur le client, de grande qualité et livrés dans les délais. Vous serez également une référence pour l'équipe responsable du déploiement des solutions Five9 Contact Center (VCC, IVA, etc.).
Vous ferez partie d'une équipe centrale composée de personnes expérimentées, incluant des gestionnaires de projets, des analystes d'affaires et des formateurs, et vous contribuerez au succès de l'organisation des services professionnels grâce à votre esprit d'équipe, vos compétences en leadership et votre solide expertise technique.
Ce rôle dynamique exige un mélange de compétences techniques, de sens du service à la clientèle et d'habiletés en gestion du temps afin d'assurer une expérience client exceptionnelle et la réussite des projets. Selon les besoins, vous pourriez être appelé à agir comme ressource d'appoint, offrant des services spécialisés à un client précis, à temps partiel ou à temps plein.
Fonctions :
• Agir comme conseiller technique avec une compréhension experte des solutions CCaaS partenaires
• Appuyer l'analyste d'affaires dans la collecte des exigences d'affaires et techniques, et maintenir les guides de configuration
• Mettre en œuvre, configurer et tester les solutions proposées, qui peuvent inclure :
• Mettre en place des instances CCaaS et configurer le trunk SIP ainsi que les intégrations
• Concevoir des robots vocaux, des robots de clavardage, des IVR libre-service et des IVR DTMF • Effectuer les configurations système, créer des utilisateurs, des compétences, des files d'attente, des campagnes entrantes/sortantes, etc.
• Créez des expériences omnicanales
• Déployer des outils propulsés par l'IA tels que la transcription en temps réel, l'assistance aux agents, l'analyse vocale et textuelle, l'engagement prédictif, etc.
• Participer à la création d'applications d'IA
• Maintenir une bibliothèque technique comprenant les processus, scripts, descriptions de modules communs ou toute autre documentation pertinente permettant de livrer les projets efficacement
• Acquérir et maintenir une connaissance à jour des solutions partenaires, incluant les nouvelles fonctionnalités et mises à jour
• Contribuer aux apprentissages dans la base de connaissances interne
• Participer à des projets internes visant à améliorer la qualité ou l'efficacité des services d'intégration
• Offrir de la formation aux utilisateurs finaux au besoin (agents, superviseurs, administrateurs, etc.)
• Aider à résoudre des problèmes spécifiques liés aux produits ou des dossiers de soutien complexes ayant fait l'objet d'une escalade, au besoin.
• Effectuer toute autre tâche connexe
Compétences et expériences essentielles :
Obligatoire : • Connaissance approfondie du centre de contact Five9
• Maîtrise technique des services infonuagiques (Azure, AWS, GCP)
• Expérience en centre de contact avec les services entrants/sortants/courriel/messagerie/SMS
• Expérience significative en développement d'IVAs
• Expertise en intégration de solutions CCaaS avec des plateformes tierces (CRM, ERP, billetterie, traitement de paiements, UC, WFM, BI, etc.)
• Connaissance et aisance avec les API REST
• C# ou HTML & Javascript
Atout :
• Expérience DevOps
• Expérience avec d'autres solutions CCaaS telles que Webex Contact Center, Zoom Contact Center, Genesys Cloud
• Expérience avec des plateformes NLU/NLP (Dialogflow, Lex)
• Connaissance des SGBD
• Expérience en développement .NET / NodeJS / Python
Qualifications :
• Maîtrise de l'anglais (obligatoire) et du français (atout important)
• Diplôme universitaire dans un domaine connexe
• Minimum 5 ans d'expérience en centre de contact
• Minimum de 3 ans d'expérience en déploiement de solutions CCaaS
• Capacité à travailler dans un environnement autonome et à faire preuve d'auto-motivation
• Capacité à gérer plusieurs projets simultanément
• Capacité à voyager
• Leadership et assertivité
• Capacité à gérer les attentes et les livrables des clients afin de livrer avec succès les projets dans la portée, les échéanciers, le budget et avec une satisfaction complète du client
• Dévoué, orienté vers l'action, intelligent et curieux
• Humble, affamé, et habile avec les gens
Salary Description
$111,000 to $133,000 a year
About CallTower
Sourced by ZipRecruiter
Company size
51 - 200 Employees
Headquarters location
South Jordan, UT, US
Year founded
2002