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Contact Center Software Engineer Jobs (NOW HIRING)

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Proficient in Microsoft Office and contact center software Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic, Voluntary) * Paid Time Off * Short ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Proficient in Microsoft Office and contact center software Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic, Voluntary) * Paid Time Off * Short ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Proficient in Microsoft Office and contact center software Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic, Voluntary) * Paid Time Off * Short ...

Datamark, Inc.

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Proficient in Microsoft Office and contact center software Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic, Voluntary) * Paid Time Off * Short ...

DATAMARK (Texas)

Contact Center Supervisor

El Paso, TX · On-site

$45K/yr

Proficient in Microsoft Office and contact center software Benefits * Health Care Plan (Medical, Dental & Vision) * Retirement Plan (401k) * Life Insurance (Basic, Voluntary) * Paid Time Off * Short ...

Ascensus

NY · On-site

$125 - $150/hr

We are looking to add a software engineer who will design, develop, and support conversational AI solutions that enhance customer and associate experiences across our contact center platforms. This ...

Ascensus

$125 - $150/hr

We are looking to add a software engineer who will design, develop, and support conversational AI solutions that enhance customer and associate experiences across our contact center platforms. This ...

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Contact Center Software Engineer information

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$63.5K

$147.5K

$205.5K

How much do contact center software engineer jobs pay per year?

As of Sep 9, 2026, the average yearly pay for contact center software engineer in the United States is $147,524.00, according to ZipRecruiter salary data. Most workers in this role earn between $120,000.00 and $173,000.00 per year, depending on experience, location, and employer.

What is a contact center software engineer?

Contact Center Software Engineers are professionals who design, develop, and maintain the software systems that power modern contact centers. They work with technologies that support customer interactions across multiple channels, such as phone, chat, email, and social media. Their responsibilities include integrating communication platforms, implementing automation features (like chatbots), ensuring system reliability, and optimizing the user experience for both agents and customers. These engineers collaborate with IT, operations, and business teams to create solutions that improve customer service efficiency and effectiveness.

What are the key skills and qualifications needed to thrive as a contact center software engineer?

To thrive as a Contact Center Software Engineer, you need expertise in software development, telephony systems, and integration of communication platforms, typically backed by a degree in computer science or related field. Familiarity with tools like Genesys, Avaya, Cisco Contact Center, APIs, and cloud-based platforms (such as AWS or Azure) is highly valued, as are certifications in relevant technologies. Strong problem-solving abilities, collaboration, and effective communication help engineers address stakeholder needs and adapt to evolving requirements. These skills are crucial for designing scalable, reliable solutions that enhance customer experience and operational efficiency in contact center environments.

What are some common challenges faced by contact center software engineers, and how can they be addressed?

Contact Center Software Engineers often encounter challenges such as integrating legacy systems with modern cloud-based platforms, ensuring high system reliability during peak call volumes, and maintaining secure data handling practices. Addressing these challenges typically involves collaborating closely with cross-functional teams, staying current with industry security standards, and utilizing scalable architectures. Proactive communication, thorough testing, and ongoing professional development are key to successfully navigating these complexities and delivering robust solutions.

What is the difference between Contact Center Software Engineer vs Customer Support Engineer?

AspectContact Center Software EngineerCustomer Support Engineer
CredentialsBachelor's in Computer Science or related field, relevant certifications (e.g., CCNA, CCNP)Bachelor's in Computer Science, IT, or related field, technical certifications often preferred
Work EnvironmentDeveloping, testing, and maintaining contact center software solutionsProviding technical support and troubleshooting for customer issues
Employer & IndustryTelecommunications, customer service technology providersIT service providers, tech companies, customer service departments

While both roles require technical skills and involve customer interaction, a Contact Center Software Engineer focuses on creating and improving contact center software systems, whereas a Customer Support Engineer primarily assists users with technical issues related to products or services.

What cities are hiring for Contact Center Software Engineer jobs?

Cities with the most Contact Center Software Engineer job openings:

What states have the most Contact Center Software Engineer jobs?

States with the most job openings for Contact Center Software Engineer jobs include:

What are popular job titles related to Contact Center Software Engineer jobs?

For Contact Center Software Engineer jobs, the most frequently searched job titles are:

Infographic showing various Contact Center Software Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 75% Full Time, 18% Part Time, 1% Temporary, and 5% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $147,524 per year, or $70.9 per hour.

Contact Center Supervisor

El Paso, TX • On-site

Datamark, Inc.
See more jobs at Datamark, Inc.external

$45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 25 days ago

Job description

DATAMARK, Inc. is looking for a dedicated Contact Center Supervisor to lead our team in delivering exceptional customer service. This role involves supervising contact center agents, monitoring performance, and ensuring that service level agreements are met. The Contact Center Supervisor will work closely with agents to provide coaching, handle escalated issues, and foster a positive work environment.

As part of a dynamic organization, the supervisor will contribute to continuous process improvements and collaborate with various departments to achieve operational excellence and customer satisfaction.

Requirements

  • High school diploma or equivalent; bachelor's degree preferred
  • Minimum of 2 years experience in a contact center environment
  • At least 1 year of supervisory or team lead experience
  • Open availability
  • Must pass a thorough background check
  • Strong communication and interpersonal skills
  • Bilingual proficiency (Spanish/English)
  • Excellent leadership and coaching abilities
  • Familiarity with contact center metrics and performance indicators
  • Ability to handle escalated customer issues calmly and professionally
  • Proficient in Microsoft Office and contact center software

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Retirement Plan (401k)
  • Life Insurance (Basic, Voluntary)
  • Paid Time Off
  • Short Term & Long Term Disability
  • Training & Development
  • Wellness Resources
  • $45,000.00 annual