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Contact Center System Administrator Jobs (NOW HIRING)

NCD

Contact Center Systems Administrator

Dallas, TX · On-site

... Contact Center Systems Administrator. This role is responsible for the administration ... system governance • Maintain system documentation, change logs, platform standards, and ...

NCD

Contact Center Systems Analyst

Dallas, TX · On-site

... system documentation, change logs, and administrative process documentation • Support contact center platform updates, enhancements, testing, and change-related activities • Participate in ...

Zachary Piper Solutions

$85K/yr

The Windows/Linux System Administrator will be responsible for maintaining and troubleshooting Avaya-based enterprise voice and contact center systems, supporting Windows/Linux servers, VMware ...

Attain Partners

Contact Center Systems Analyst

This role focuses on day-to-day platform operations, user support, system configuration, testing ... Provide guidance and training to supervisors, administrators, and business users regarding platform ...

VersaTech, Inc.

Contact Center Systems Analyst

$85K - $105K/yr

This role focuses on day-to-day platform operations, user support, system configuration, testing ... Provide guidance and training to supervisors, administrators, and business users regarding platform ...

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Contact Center System Administrator information

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How much do contact center system administrator jobs pay per year?

As of Sep 9, 2026, the average yearly pay for contact center system administrator in the United States is $88,927.00, according to ZipRecruiter salary data. Most workers in this role earn between $70,000.00 and $104,000.00 per year, depending on experience, location, and employer.

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Infographic showing various Contact Center System Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 84% Full Time, 12% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $88,927 per year, or $42.8 per hour.

Contact Center System Administrator

Tampa, FL • On-site

Suncoast Credit Union
Commercial Banking • 501 - 1,000 employees
Learn more about Suncoast Credit Unionexternal

$62K - $92K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Suncoast Credit Union rating

8.3

Company rating: 8.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Overview
Compensation: $62,000 - $92,000 based on experience and credentials
Location Type: Remote (candidate must reside in FL)
Position Type: Full Time
Schedule: Monday through Friday 8:30 AM - 5:30 PM with evening and weekend hours as needed
The Contact Center Systems Administrator leads the administration, configuration, and optimization of core contact center platforms: Genesys Cloud CX, Verint WFM, and Pindrop. This role also serves as the highest escalation point for Level 2 support related to digital banking and telephony issues. The Administrator ensures system stability, leads small enhancement projects, and mentors junior team members. This position plays a key role in collaborating with IT, vendors, and business stakeholders to ensure alignment between platform capabilities and contact center operations.
Responsibilities
  • Design and optimize Genesys Cloud call flows, IVR routing, and integrations using no-code tools
  • Manage Verint WFM configuration, patch coordination, troubleshooting, and vendor escalation
  • Lead the administration and enhancement of agent assist tools and integration with knowledge systems
  • Oversee and fine-tune Pindrop integrations for secure voice authentication
  • Lead the root cause analysis of critical system issues, coordinating across departments and vendors
  • Own complex configuration changes and perform advanced system troubleshooting
  • Ensure the accuracy and completeness of speech analytics configurations; oversee tagging logic and keyword management
  • Collaborate with data and analytics teams to ensure clean delivery of speech analytics outputs
  • Manage Teams voice users, phone number assignment, routing policies, and system settings
  • Oversee Lumen billing, usage reconciliation, and licensing governance across Genesys, Teams, and AI platforms
  • Track and influence KPIs such as IVR containment, authentication rates, transfer percentage, and speech insights
  • Serve as primary liaison with Genesys, Verint, Pindrop, Microsoft, Lumen, and managed service providers
  • Ensure system compliance with internal controls and data security protocols; maintain audit readiness documentation
  • Provide strategic input on technology improvements and platform roadmaps
  • Lead system testing, patch validation, and user acceptance testing (UAT); manage change control procedures
  • Coach and mentor junior administrators; lead onboarding and support knowledge sharing across the team
  • Maintain a strong understanding of all supported platforms and their integration points to ensure cohesive and efficient system functionality across the contact center technology stack
  • Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
  • Attend educational events to increase professional knowledge
  • Complete annual compliance and information security training to understand employees' role in maintaining effective compliance and security programs

Qualifications
  • 5+ years of experience administering contact center or unified communications technologies
  • Expertise with Genesys Cloud CX platform (Architect, routing, and admin modules)
  • Advanced knowledge of Verint WFM (on-premise environment)
  • Experience supporting and configuring Pindrop or equivalent voice authentication tools
  • Demonstrated ability to manage Microsoft Teams voice administration and user provisioning
  • Experience managing licensing, AI features, and telephony vendor relationships (e.g., Lumen)
  • Experience implementing or supporting agent assist and knowledge integration solutions
  • Strong analytical and diagnostic skills, with the ability to lead incident resolution
  • Experience in project coordination or cross-functional team collaboration
  • ITIL Foundation, Genesys Cloud, or Verint certifications preferred
  • Financial services or digital banking experience strongly preferred
  • Ability to read and interpret structured data formats (e.g., JSON, XML) to support troubleshooting and integration coordination

Skills
  • AI & Machine Learning
  • Analytics
  • Customer Service

Benefits
  • Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
  • Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
  • Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
  • Community Involvement: Paid Volunteer Hours
  • Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits
Company Overview
Suncoast Credit Union is consistently chosen as a Tampa Bay Times Top Workplace because its employees genuinely #LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community.
For more information, please visit our careers site at https://careers.suncoastcreditunion.com/

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