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Contact Center Associate Jobs in Boca Raton, FL (NOW HIRING)

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Director, Network Services

Fort Lauderdale, FL · On-site

$146 - $195/hr

... Contact Center/Zscaler/Palo Alto/Aruba Wireless/Cisco SwitchingDevelop and execute enterprise ... Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision ...

Cano Health

Health Center Manager

Tamarac, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Fort Lauderdale, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Pompano Beach, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Deerfield Beach, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Sunrise, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Plantation, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Tamarac, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

Cano Health

Health Center Manager

Pembroke Pines, FL · On-site

Serve as a point of contact for staff regarding timekeeping procedures, PTO requests, and related ... Associate Degree with 3+ years of relevant experience. * Bachelor's Degree in Healthcare, Business ...

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Contact Center Associate information

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How much do contact center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contact center associate in Boca Raton, FL is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $18.27 and $22.79 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What are the most commonly searched types of Contact Center jobs in Boca Raton, FL?

The most popular types of Contact Center jobs in Boca Raton, FL are:

What cities near Boca Raton, FL are hiring for Contact Center Associate jobs?

Cities near Boca Raton, FL with the most Contact Center Associate job openings:

Contact Center Associate jobs near you

Central Care Center Supervisor

Service Corporation International

Pompano Beach, FL • On-site

Full-time

Re-posted 3 days ago

Service Corporation International rating

6.4

Company rating: 6.4 out of 10

Based on 97 frontline employees who took The Breakroom Quiz

5th of 9 rated funeral services

Job description

Our associates celebrate lives. We celebrate our associates.
As a working supervisor, manages the day-to-day Personal Care Center operations ensuring compliance with regulations, policies, procedures, and safety. Develops work schedules, delegates workload across resources.
JOB RESPONSIBILITIES
Embalming and Preparation
  • Performs responsibilities of Embalmer and Cosmetologist; may have crematory responsibilities.
  • Maintains a clean, stocked, and compliant preparation room. Cleans soiled equipment and hazardous material spills. Ensures hazardous materials and spills are handled in accordance with the Material Data Safety Sheets. Inventories and orders supplies to ensure an adequate supply. Requests Care Center and Crematory equipment maintenance and repair; escalates equipment replacement to management.

Quality Control and Training
  • Inspect deceased at various preparation stages ensuring result meets the family's expectations.
  • Collaborates with Learning & Development on training needs. Develops job aids to facilitate learning and procedure checklists. Executes and participates in various training activities.
  • Trains team on safe working environment and procedures. May retrain staff to ensure compliance with the operating procedures of corporate, federal, state and local regulations, including OSHA regulations and Safety and Environmental guidelines.

Supervision
  • Oversees the day-to-day Care Center operations. Develops work schedules, delegates assignments, and communicates priorities and expectations. Ensures compliance with policies, procedures, and including embalming, transporting, removals, dispatching.

People Development
  • Develop a strong, trusting, and reliable team. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Constructively address issues and provide tangible and appropriate feedback. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover. Monitor training and licensing requirements ensuring staff is re-trained/licensed prior to expiration.
  • Coordinate staff work and time-off schedules ensuring appropriate coverage.
  • Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.

EDUCATION/Experience/MINIMUM Requirements
Education
  • State specific required diploma or accreditations

Certification/License
  • Holds and maintains any State specific licensing and/or certifications
  • Valid State Driver's License

Experience
  • At least five (5) years of funeral home, care center and/or decedent care preparation

Knowledge, Skills & Abilities
  • Demonstrates a high level of skill, personal attributes and abilities required for recognition by both peers and management
  • Sets the standards for quality, teamwork, and productivity required for a high volume Personal Care Center
  • Knowledge of computers and some software including MS Office products required
  • Ability to work individually and as a team
  • Ability to prioritize and organize effectively with a keen sense to detail
  • High level of compassion and integrity
  • Effective communication, training and problem solving skills
  • Strong written and oral communication

Work Conditions
Work Environment
  • Work indoors and outdoors during all seasons and weather conditions
  • Limited amount of local and/or multiple location traveling required
  • When not required to wear protective gear and if not in contact with families, embalmers must be dressed in a professional manner. Professional Dress is required when in contact with families. Uniforms may be required in some locations.
Work Postures
  • Frequent, continuous periods of time standing, up 8 hours per day
  • Sitting continuously for many hours per day, up to 6 hours per day
  • Kneeling, reaching and bending to move and arrange materials
  • Climbing stairs to access buildings frequently
Physical Demands
  • Physical effort requiring manual dexterity is required
  • Carrying and/or lifting materials up to 100 pounds with assistance
  • Pushing or pulling up to 300 pounds on a wheeled table or stretcher
Work Hours
  • Working beyond "standard" hours as the need arises

Postal Code: 33064
Category (Portal Searching): Operations
Job Location: US-FL - Pompano Beach

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