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Contact Center Associate Jobs in Perry, FL (NOW HIRING)

Apalachee Center, Inc.

Adult TCM (Madison)

Madison, FL · On-site

$23/hr

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc ...

APALACHEE CENTER INC

Adult TCM (Madison)

Madison, FL · On-site

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc ...

Dollar General

SALES ASSOCIATE in PERRY, FL S00614

Perry, FL · On-site

$12.75 - $17.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in PERRY, FL S12056

Perry, FL · On-site

$13.50 - $18.50/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in MAYO, FL S08042

Mayo, FL · On-site

$13 - $15/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in PERRY, FL S00614

Perry, FL

$12.75 - $17.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in PERRY, FL S12056

Perry, FL · On-site

$13.50 - $18.50/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in MAYO, FL S08042

Mayo, FL · On-site

$13 - $15/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... The Sales Associate acts as a point of contact for our customers. The duties of the Sales Associate ...

Dollar General

SALES ASSOCIATE in PERRY, FL S31796

Perry, FL · On-site

$13.50 - $18.50/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and ...

Dollar General

SALES ASSOCIATE in PERRY, FL S31351

Perry, FL · On-site

$12.75 - $17.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and ...

Dollar General

SALES ASSOCIATE in PERRY, FL S22431

Perry, FL · On-site

$12.75 - $17.25/hr

... Support Center or with our Private Fleet Team, we are proud to provide a wide range of career ... Act as the point of contact for customers. Assist in setting and maintaining plan-o-grams and ...

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All JobsContact Center Associate JobsContact Center Associate Jobs in Perry, FL

Contact Center Associate information

See Perry, FL salary details

$15

$22

$25

How much do contact center associate jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for contact center associate in Perry, FL is $22.17, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $24.33 per hour, depending on experience, location, and employer.

What is a contact center associate?

Contact Center Associates are professionals who handle inbound and outbound customer interactions on behalf of a company, typically via phone, email, chat, or social media. They assist customers with inquiries, resolve issues, process orders, and provide information about products or services. Strong communication, problem-solving skills, and the ability to manage multiple tasks are essential for this role. Contact Center Associates play a key part in ensuring customer satisfaction and maintaining a positive company image.

How does a contact center associate typically collaborate with other departments to resolve customer issues?

Contact Center Associates often work closely with teams such as technical support, billing, and product specialists to resolve complex customer inquiries. When an issue falls outside their direct expertise or authority, associates escalate cases or coordinate with the relevant department, ensuring accurate and timely solutions. Effective communication and documentation are essential, as associates need to relay customer details and follow up as needed to track progress. This collaborative environment helps associates learn about different business functions, potentially opening pathways for career advancement within the company.

What are the key skills and qualifications needed to thrive as a contact center associate, and why are they important?

To thrive as a Contact Center Associate, you need excellent communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center telephony systems, and basic computer applications is often required. Strong interpersonal skills, patience, and the ability to remain calm under pressure help associates deliver outstanding customer experiences. These skills ensure efficient issue resolution, enhance customer satisfaction, and support team performance in a fast-paced, service-oriented environment.

What cities near Perry, FL are hiring for Contact Center Associate jobs?

Cities near Perry, FL with the most Contact Center Associate job openings:

Contact Center Associate jobs near you
Infographic showing various Contact Center Associate job openings in Perry, FL as of August 2026, with employment types broken down into 77% Full Time, 18% Part Time, 1% Temporary, and 4% Contract. Highlights an 79% Physical, 2% Hybrid, and 19% Remote job distribution, with an average salary of $46,118 per year, or $22.2 per hour.

Adult TCM (Madison)

Apalachee Center, Inc.

Madison, FL • On-site

$23/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 12 days ago

Job description

Apalachee Center, Inc. is best known for helping individuals and families of North Florida succeed in recovering from emotional, psychiatric, and substance abuse crises. Apalachee Center, Inc. provides comprehensive behavioral health services across 8 counties (Franklin, Gadsden, Jefferson, Leon, Liberty, Madison, Taylor, and Wakulla Counties).
Apalachee Center, Inc. offers competitive benefits for our full-time positions to include health, dental, vision, basic life insurance, long term disability, paid time off, and more.
Overview:
The purpose of mental health targeted case management services is to assist individuals (recipients) in gaining access to needed medical, social, educational, and other services. The primary goal of mental health targeted case management is to optimize the functioning of recipients who have complex needs by coordinating the provision of quality treatment and support services in the most efficient and effective manner. Services and service frequency should accurately reflect the individual needs, goals, and abilities of each recipient.
ESSENTIAL/CORE JOB-SPECIFIC DUTIES AND RESPONSIBILITIES
  1. Assessments: Conducts assessment of assigned clients to include Preliminary Bio-psychosocials, Psychosocials /Comprehensive Assessment, Medical Questionnaires, and all related intake assessments in a timely manner (within 30 days of intake). Contacts others (family and other providers, with appropriate consent) to provide information for the assessment as appropriate. Updates required assessments in accordance with Client Record Handbook guidelines. Finalize all documents in Avatar and turn in all assessment within 24 hours. Maintain 85% compliance with assessment requirements.
  2. Home Visits: Conducts home visits prior to completion of the intake assessment process to evaluate the safety and well being of the client in the setting the client resides in unless staffed with supervisor and written justification is provided in the record as to why the home visit could not be made. Utilize laptop as appropriate. Meets at least 85% compliance with home visit requirements on Clinical Reviews conducted during rating period.
  3. Client Service Plans: Develops individualized service plans in partnership with the client and the client's guardian (if applicable). Develops service plans that include measurable goals and objectives derived from the client's assessment, identified time frames for achievement on goals which are signed and dated by the client and client's guardian, if applicable. Updates service plans at least every 6 months or at any time significant changes occur in the client's condition, situation, or circumstances (e.g., hospitalizations, achievement of goals, etc). Maintain at least 85% compliance with Client Service Plan requirements.
  4. Case Management: Assists clients in gaining access to needed financial and insurance benefits, employment, medical, social, education, and other services. Works with the client and the client's natural support system to develop and implement the client's service plan. Utilize and maintain the Level of Care system as monitoring tool to determine appropriate level of care is provided. Follows-up on the client's services to determine the status of the client's services and the effectiveness of the service plan towards enhancing the client's inclusion in the community. Maintain at least 85% compliance with case management service requirements.
  5. Service Provision: Meets Service Productivity standard of at least 75% (or 6 out of 8 work hours) for the provision of Case Management services in accordance with applicable clinical/quality criteria which are supported by appropriate clinical record documentation which meet Client Record Handbook specifications, Avatar documentation requirements, and Agency business/clinical ethical standards.
  6. Progress Notes: Documents all services provided in the client record in accordance with Client Record Handbook Guidelines. Document must be finalized in Avatar within 24 hours from the time the service was rendered. Progress notes must be detailed and clearly reflect how the case manager's efforts are linked to the services and goals in the client's service plan and the client's progress or lack of progress relative to the service plan. Maintain at least 85% compliance with progress note requirements on Clinical Reviews conducted during rating period.
  7. High Risk Clients: Identifies high risk clients and completes suicide risk assessments for all clients during the intake and/or at any time during treatment a client is noted to have suicide ideation, plans, or an attempt. Reviews risk assessments with the Supervisor and/or MD/ARNP and routes the form to appropriate staff upon completion. Individual note must be documented to reflect the staffing with treatment team. Includes suicide risk, ideations, plans, or recent attempt as a problem statement with measurable objectives, (to include a monitoring schedule), and appropriate treatment intervention(s) on the CSP. Assists the client in completing the Personal Safety Plan. Maintains at least 85% compliance with suicide risk.

Certified Behavioral Health Case Manager (CBHCM) verified through the Florida Certification Board (FCB) in accordance with Florida Statute 394.4573(e).
OR
Bachelor's degree in counseling; Social Work; Psychology; Criminal Justice; Nursing; Rehabilitation; Special Education; Health Education; or a Human Services Field in which major coursework includes the study of human behavior and development;
Must obtain Certified Case Manager - obtain Provisional Status (CBHCM-P) within 3 months of hire. Once provisional status is obtained, must obtain Certified Behavioral Health Case Manager (CBHCM) within 12 months. If possess the Provisional status upon hire, must obtain the full certification of CBHCM within 12 months of employment.
OR
Other Bachelor's degree from an accredited university or college with three years full-time or equivalent experience working with adults experiencing serious mental illness.
Licensure or Certification:
  • Current valid driver's license.
  • Maintain Apalachee Designated Auto Driver status.
  • Maintain current ADM Targeted Case Manager Certification.

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