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Consumer Access Specialist Jobs (NOW HIRING)

Adventhealth

Consumer Access Specialist

Redmond, WA

$16.05 - $25.67/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

AdventHealth

Consumer Access Specialist

Rome, GA · On-site

$15.89 - $25.43/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

Adventhealth

Consumer Access Specialist

Manchester, NH · On-site

$15.93 - $25.48/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

AdventHealth

Consumer Access Specialist

Rome, GA · On-site

$16.05 - $25.67/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

AdventHealth

PRN Consumer Access Specialist

Chatsworth, GA · On-site

$15.89 - $25.43/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

AdventHealth

PRN Consumer Access Specialist

Chatsworth, GA · On-site

$16.05 - $25.67/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

Adventhealth

PRN Consumer Access Specialist

Murray, UT

$16.05 - $25.67/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. * Consistently provides excellent customer service, documenting all patient and ...

AdventHealth

Consumer Access Specialist PRN

Rome, GA · On-site

$16.05 - $25.67/hr

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in ...

AdventHealth

Consumer Access Specialist PRN

Rome, GA · On-site

$15.89 - $25.43/hr

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in ...

Adventhealth

Consumer Access Specialist PRN

Redmond, WA

$16.05 - $25.67/hr

Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in ...

Adventhealth

Consumer Access Spec PRN

Littleton, CO · On-site

$19.77 - $31.64/hr

Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience. Consistently provides excellent customer service, documenting all patient and ...

bhs

Patient Access Specialist

Valdosta, GA · On-site

$14 - $18.75/hr

The Patient Access Specialist works with consumers throughout the pre-access process to include ... In addition, the Pre Service Coordinator is responsible for informing the consumer of referral ...

bhs

Patient Access Specialist

Valdosta, GA · On-site

$14 - $18.75/hr

The Patient Access Specialist works with consumers throughout the pre-access process to include ... In addition, the Pre Service Coordinator is responsible for informing the consumer of referral ...

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Consumer Access Specialist information

See salary details

$25.5K

$77.6K

$112.5K

How much do consumer access specialist jobs pay per year?

As of Sep 7, 2026, the average yearly pay for consumer access specialist in the United States is $77,566.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What is a consumer access specialist?

Consumer Access Specialists are professionals who assist patients and customers in navigating healthcare systems, primarily at hospitals and clinics. They handle tasks such as patient registration, insurance verification, appointment scheduling, and providing information about services. Their role ensures that the intake process is smooth, efficient, and patient-friendly. By managing administrative procedures and helping patients understand their options, they play a key part in improving the overall healthcare experience.

What are the typical daily responsibilities of a consumer access specialist, and how do they interact with other departments?

A Consumer Access Specialist is primarily responsible for facilitating patient access to healthcare services by handling scheduling, registration, insurance verification, and patient inquiries. On a daily basis, they interact closely with patients, physicians, and insurance providers to ensure accurate and efficient processing of appointments and authorizations. Collaboration with billing, clinical, and administrative teams is frequent, as seamless communication is essential to minimize delays and enhance patient satisfaction. This role requires strong attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

What are the key skills and qualifications needed to thrive as a consumer access specialist, and why are they important?

To excel as a Consumer Access Specialist, you need strong customer service skills, knowledge of healthcare registration processes, and typically a high school diploma or equivalent. Familiarity with hospital information systems, electronic health records (EHR), and insurance verification tools is important. Excellent communication, attention to detail, and problem-solving abilities help create positive patient experiences and handle sensitive information. These competencies are critical for ensuring accurate patient access, efficient workflows, and high patient satisfaction in healthcare facilities.

What cities are hiring for Consumer Access Specialist jobs?

Cities with the most Consumer Access Specialist job openings:

What states have the most Consumer Access Specialist jobs?

States with the most job openings for Consumer Access Specialist jobs include:

What job categories do people searching Consumer Access Specialist jobs look for?

The top searched job categories for Consumer Access Specialist jobs are:

Consumer Access Specialist jobs near you
Infographic showing various Consumer Access Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 67% Full Time, 26% Part Time, and 6% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $77,566 per year, or $37.3 per hour.

Consumer Access Specialist

Adventhealth

Redmond, WA

$16.05 - $25.67/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

AdventHealth rating

7.4

Company rating: 7.4 out of 10

Based on 1,279 frontline employees who took The Breakroom Quiz

267th of 898 rated healthcare providers

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

  • Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

  • Paid Time Off from Day One

  • 403-B Retirement Plan

  • 4 Weeks 100% Paid Parental Leave

  • Career Development

  • Whole Person Well-being Resources

  • Mental Health Resources and Support

  • Pet Benefits

Schedule:

Part time

Shift:

Night (United States of America)

Address:

501 REDMOND RD NW

City:

ROME

State:

Georgia

Postal Code:

30165

Job Description:

SHIFT: Mon, Wed and Fri 5p-12:30a

  • Performs Medicare compliance reviews and issues Advance Beneficiary Notices of Noncoverage as needed.

  • Creates accurate estimates for patient financial responsibility and collects payments or establishes payment plans.

  • Coordinates with utilization management staff for pre-authorization issues and ensures patients have necessary logistical information.

  • Contacts insurance companies to verify eligibility and benefits, and obtains pre-authorizations within established timeframes.

  • Registers patients for all services, ensuring accuracy and minimizing duplication of medical records.

  • Collects critical demographic information from patients and confirms insurance details.

  • Provides timely and continual coverage of assigned work areas during scheduled shifts, arranging relief coverage as needed.

  • Manages communication between clinical, ancillary, and consumer access departments to enhance the patient experience.

  • Consistently provides excellent customer service, documenting all patient and insurance representative conversations, including payer decisions and payment arrangements.

  • Attends department meetings and promotes positive dialogue within the team.

  • Provides coverage for PBX (Switchboard) as needed, including answering phones and transferring calls.

  • Performs cashiering functions such as collections and cash reconciliation accurately.

  • Other duties as assigned.

Knowledge, Skills, and Abilities:

  • Mature judgement in dealing with patients, physicians, and insurance representatives

  • Working knowledge of Microsoft programs and familiarity with database programs

  • Ability to operate general office machines such as computer, fax machine, printer, and scanner

  • Ability to effectively learn and perform multiple tasks, and organize work in a systematic and efficient fashion

  • Ability to communicate professionally and effectively, both verbally and written

  • Ability to adapt in ever-changing healthcare environment

  • Ability to follow complex instructions and procedures, with a close attention to detail

  • Adheres to government guidelines such as CMS, EMTALA, and HIPAA and corporate policies

  • Understanding of HIPAA privacy rules and ability to use discretion when discussing patient-related information that is confidential in nature as needed to perform duties

  • Knowledge of computer programs and electronic health record programs

  • Basic knowledge of medical terminology

  • Exposure to insurance benefits; ability to decipher insurance benefit information

  • Bilingual - English/Spanish

  • Experience in Customer Service related field

  • Exceptional customer service skills

  • Advanced understanding of insurance knowledge and benefits

  • Advanced understanding of hospital electronic medical report (EMR) system

  • Intermediate medical terminology

Education:

  • Associate Preferred

  • High School Grad or Equiv Required

Work Experience:

  • 1+ customer service Preferred

  • 1+ relevant healthcare Preferred

  • 1+ revenue cycle Preferred

Licenses and Certifications:

  • Certified Healthcare Access Associate (CHAA) Preferred

  • Certified Revenue Cycle Rep (CRCR) Preferred

Pay Range:

$16.05 - $25.67

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

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