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Consolidated Automated Support System Jobs (NOW HIRING)

Consolidated Edison

IAM Systems Manager

New York, NY · On-site

$145K - $195K/yr

Manage access, permissions, and identity stores, implementing automated solutions to streamline ... Manage and lead a team overseeing vendor relationships, technical interfaces, and system ...

Aerotek

Automated Systems Technician

Indianapolis, IN · On-site

$36K/yr

Automated Systems Technician The Automated Systems Technician monitors and maintains highly ... Maintain customer-specific system documentation in support of FDA regulatory requirements and ...

Strativia

System Support Specialist

Brownsville, TX · On-site

We are seeking a System Support Specialist to join our team and provide hands-on troubleshooting ... Provide user training for database, imaging, and other automated litigation support applications as ...

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How much do consolidated automated support system jobs pay per hour?

As of Jul 24, 2026, the average hourly pay for consolidated automated support system in the United States is $25.03, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a Consolidated Automated Support System job?

A Consolidated Automated Support System (CASS) job involves working with automated test equipment used to diagnose and repair avionics and electronic systems, primarily for military and aerospace applications. Professionals in this role maintain, troubleshoot, and update hardware and software to ensure the reliability of critical systems. They may also develop test programs, analyze system performance, and support upgrades to enhance efficiency. This job typically requires expertise in electronics, software programming, and military maintenance practices.

What are the typical responsibilities of someone working with a Consolidated Automated Support System (CASS)?

Professionals working with Consolidated Automated Support Systems are primarily responsible for operating, troubleshooting, and maintaining automated electronic test equipment that supports aircraft, weapons, or other complex systems. Daily tasks may include running diagnostic tests, analyzing system performance, performing preventative maintenance, and documenting all issues and repairs in compliance with industry standards. Team members often collaborate closely with engineers, technicians, and logistics personnel to quickly resolve faults and ensure mission-critical equipment remains operational. The work environment is typically structured, with a strong focus on adherence to safety procedures and technical protocols. This role also offers opportunities for career advancement into supervisory, training, or specialized technical positions with further experience and certifications.

What are the key skills and qualifications needed to thrive in the Consolidated Automated Support System position, and why are they important?

To thrive in a Consolidated Automated Support System (CASS) role, candidates typically need strong analytical and technical skills, a background in electronics or IT, and familiarity with automated testing or diagnostic systems. Expertise with support and maintenance software such as CASS platforms, along with certifications like CompTIA A+, Security+, or manufacturer-specific credentials, is often required. Strong problem-solving abilities, attention to detail, and effective communication are essential soft skills for this position. These competencies are important to ensure efficient system operations, quick troubleshooting, and productive collaboration within maintenance or support teams.

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Consolidated Automated Support System jobs near you
Infographic showing various Consolidated Automated Support System job openings in the United States as of July 2026, with employment types broken down into 83% Full Time, and 17% Part Time. Highlights an 100% In-person job distribution, with an average salary of $52,061 per year, or $25 per hour.
Staff Software Engineer - Member Support Applications Team

Staff Software Engineer - Member Support Applications Team

ID.me

Mclean, VA

Other

Posted 25 days ago

ID.me rating

5.6

Company rating: 5.6 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

203rd of 217 rated software companies

Job description

Role Overview:

We are seeking a Staff Software Engineer for the ID.me Member Support Applications Team to lead the evolution of our custom in-house web applications. This team drives our Call Centers and Supervised Identity Verification flows-the "front door" of the premier digital wallet.

In this role, you won't just be maintaining legacy systems; you will champion an AI-native engineering culture. We leverage Claude and the Model Context Protocol (MCP) to supercharge our development lifecycle, while architecting production-grade solutions on Google Vertex AI to build agents that automate complex, manual call center functions, streamlining how our members interact with identity verification. You will oversee the intersection of Ruby on Rails, GoLang, and cutting-edge LLM orchestration to build a best-in-class, secure, and AI-augmented authentication experience.

Key Responsibilities:
  • AI Orchestration & Agent Design: Lead the technical vision for integrating LLMs (specifically Claude) into our internal member support applications. Design and deploy autonomous agents that automate manual call center workflows.
  • Product Evolution: Lead the technical vision for member support-facing verification UI flows, ensuring AI-assisted tools are seamlessly integrated into the agent and member experience.
  • Shared Infrastructure: Develop shared UI components and API patterns that support scalable, multi-product verification workflows and AI-driven automation.
  • System Integrity: Ensure all AI-driven automations comply with strict IAM, security, and data protection standards.
  • Mentorship & Excellence: Mentor engineers on prompt engineering, agentic workflows, and modern full-stack best practices (Rails/Go/React).
  • Instrumentation: Lead experimentation efforts, including A/B testing AI agent performance versus manual flows and detecting fraud through UX signals.
Required Qualifications:
  • Bachelor's degree in Computer Science or a related field.
  • 10+ years of experience in full-stack engineering, with a proven track record of scaling customer-facing applications.
  • 1+ years of hands-on experience with LLM integration (Claude/OpenAI) and building agentic workflows. Familiarity with MCP (Model Context Protocol) or similar architectural patterns for connecting LLMs to data.
  • 5+ years of experience in Ruby on Rails, GoLang, and React/TypeScript.
Preferred Qualifications:
  • Architecture: Strong understanding of component-driven design, state management, and building secure backends with PostgreSQL.
  • Leadership: Proven ability to influence cross-functional stakeholders and set technical direction in fast-paced environments.
  • Automated Support Systems: Experience building or maintaining "Human-in-the-loop" AI systems within a call center or support environment.
  • Identity & Security: Deep understanding of identity verification, regulatory frameworks (NIST, IAL2), or IAM digital security.
  • Scalable Tooling: Familiarity with design systems, shared component libraries, and modular SDK design.
  • Data Transformation: Experience with data pipeline tools for feature flags, transformation, and secure transmission.
Why Join ID.me?

At ID.me, we are dedicated to safeguarding online identities, and we firmly believe that our collective efforts will drive positive change worldwide. Working together in an office setting cultivates our vibrant culture, enabling professional advancement, mentorship, collaboration, innovative strides, and authentic connections. This role requires on-site presence 5 days per week, based in our office in McLean, VA.

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