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Conn'S Customer Service Jobs (NOW HIRING)

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

S. schools in 2024. The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the ...

Covista

Customer Service Representative

Columbia, MD

$18 - $23/hr

S. schools in 2024. The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the ...

Covista Phase 2

Customer Service Representative

$18 - $23/hr

S. schools in 2024. The Customer Service Representative (CSR) will service incoming customers through phone calls, chats, SMS and email inquiries and connect calls, connecting them with the ...

NESCO Inc

Remote - Customer Service Representative

$20 - $22/hr

We are seeking a motivated and detail-oriented Customer Service Representative (CSR) to support the IH&S Customer Service team. This entry-level position is ideal for someone who enjoys communicating ...

Covista

Customer Service Representative

Columbia, MD · On-site +1

$18 - $23/hr

S. and more than 115 countries are pursuing a certificate, bachelor's, master's or doctoral degree ... The Customer Service Representative (CSR) will service incoming customers through phone calls ...

Brookfield

Manager, Customer Service

Omaha, NE

S. The Farm Family entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc. Business Title(s): Customer Service Manager Employment Type: Full-Time FLSA Status: Exempt Location: In ...

KMTC

Customer Service Representative

Tempe, AZ · On-site

$15.25 - $20.75/hr

Customer Service Representative About Us KMTC USA Corporation is the U ... S. subsidiary of Korea Marine Transport Co., Ltd. (KMTC), a global container carrier headquartered ...

Oracle

Supervisor, Customer Service

Kansas City, MO · On-site

S. citizenship required due to client contracts. Position must be performed on U.S. soil. Ability ... Nashville, TN Supervisor, Customer Service - Global Shared Support Services As a Supervisor ...

L&S Mechanical

Customer Service

Richardson, TX · On-site

$35K - $40K/yr

Description Job Summary As a Customer Service Representative at L&S, you will provide front line support and follow up to customers assisting and resolving warranty or service issues. In this ...

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Conn S Customer Service information

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How much do conn's customer service jobs pay per hour?

As of Aug 25, 2026, the average hourly pay for conn's customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a Conn's Customer Service representative do?

A Conn's Customer Service Representative assists customers with inquiries about products, orders, deliveries, billing, and service issues. They handle phone calls, emails, and in-person visits to address customer concerns, process returns or exchanges, and resolve complaints. Representatives are also responsible for maintaining customer records and ensuring a positive customer experience. Strong communication and problem-solving skills are essential in this role.

What are some common challenges faced by Conn's Customer Service representatives and how are they supported in overcoming them?

Conn's Customer Service representatives often handle a high volume of inquiries, including product issues, billing questions, and delivery concerns, which can be challenging during peak periods. To support them, Conn's provides comprehensive training, access to knowledge bases, and ongoing coaching from supervisors. Team members also benefit from collaborative problem-solving, where they can escalate complex issues or seek advice from more experienced colleagues. This structure helps representatives deliver consistent, high-quality service while managing stress and workload effectively.

What are the key skills and qualifications needed to thrive as a Conn's Customer Service representative, and why are they important?

To thrive as a Conn's Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and company-specific databases is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries or concerns. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting the company's reputation and growth.

What is the difference between Conn'S Customer Service vs Conn'S Sales Associate?

AspectConn'S Customer ServiceConn'S Sales Associate
Primary RoleAssist customers with inquiries, returns, and supportEngage customers, promote products, and close sales
Required SkillsCustomer communication, problem-solving, product knowledgeSales techniques, product knowledge, customer engagement
Work EnvironmentCustomer service counters, call centersRetail floor, showroom
CertificationsNone typically requiredNone typically required

Conn'S Customer Service and Conn'S Sales Associate roles both operate within the retail industry, focusing on customer interaction. Customer Service roles emphasize support and problem resolution, while Sales Associate positions focus on sales and product promotion. Both roles require strong communication skills but differ in daily responsibilities and objectives.

What are job titles in Conn'S Customer Service?

Job titles in Conn'S Customer Service include Customer Service Associate, Customer Service Representative, and Sales Associate. These roles typically involve assisting customers, processing transactions, and providing product information, often requiring good communication skills and familiarity with sales tools. The specific titles may vary based on the department and level of experience.
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What job categories do people searching Conn'S Customer Service jobs look for?

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Conn S Customer Service jobs near you
Infographic showing various Conn'S Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Director of Distribution and Logistics

Conn Selmer, Inc

Elkhart, IN • On-site

Full-time

Re-posted 7 days ago

Conn Selmer rating

7.2

Company rating: 7.2 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

Job description

Description

At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality instruments for musicians of all skill levels. As a member of our organization, we seek candidates who possess the following values: Integrity, Excellence, Teamwork, Inclusivity, and Innovation. Please see our Conn Selmer website (www.connselmer.com) for more information about who we are.  

The Director of Distribution & Logistics reports directly to the Senior Vice President of Global Manufacturing and Distribution and is responsible for end-to-end distribution operations including warehousing, transportation, inventory flow, order fulfillment, and associated inspection and returns processes. This role ensures high service levels, optimized costs, and efficient operations aligned with Conn-Selmer's supply chain and commercial objectives.


Responsibilities

  • Lead distribution and logistics operations to deliver on-time, accurate, and cost-effective product flow while driving operational excellence and continuous improvement.
  • Lead all warehouse and distribution center operations including receiving, storage, picking, shipping, and material handling
  • Ensure safe, compliant, and efficient facility operations
  • Drive on-time and accurate order fulfillment to meet customer expectations
  • Lead and support import instrument inspection processes within the distribution center
  • Oversee vendor return and customer return processes including physical handling, disposition, and system accuracy
  • Lead and manage inventory accuracy, cycle counting, transactional accuracy, and material flow including FIFO discipline
  • Optimize transportation strategy including partnering with Indirect Sourcing Team on carrier selection, freight cost, and routing.
  • Implement Lean practices to improve productivity, throughput, and space utilization.  Continually update distribution analysis of the network to ensure space requirements owned and leased are optimized for projected requirements.
  • Leverage ERP and warehouse systems to enhance visibility and operational control
  • Partner cross-functionally with manufacturing, quality, planning, procurement, and customer service
  • Support new product launches and demand changes through effective distribution planning
  • Develop and lead a high-performing team with strong accountability and engagement


Requirements

  • Bachelor's degree in Supply Chain, Logistics, Business, or related field required
  • APICS Certified in Logistics, Transportation and Distribution (CLTD) preferred
  • 10+ years in distribution, logistics, or supply chain leadership
  • 5+ years leading distribution or warehouse operations
  • Experience in manufacturing or hybrid environments
  • Proven track record driving operational improvement and cost reduction
  • Strong knowledge of warehouse operations, inventory control, transportation, and reverse logistics
  • Experience with ERP/WMS systems (D365 preferred)
  • Lean or continuous improvement experience preferred
  • Strong leadership, communication, and problem-solving skills
  • Periodic travel to company facilities
  • Combination of office and warehouse environment
  • Ability to stand and walk distribution floor as needed
  • Occasional lifting up to 25-50 lbs

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