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Conn'S Customer Service Jobs (NOW HIRING)

CONN-SELMER INC

Export Processor

Elkhart, IN · On-site

At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality ... Customer Service and is responsible for receiving and processing orders for assigned territory(s ...

Domino's

Domino s CSR High Point

High Point, NC · On-site

$9 - $12/hr

... customer service reps with personality and people skills. We're growing so fast it's hard to keep ... We're bound to have just the thing for you. 2310 S Main St. High Point, NC 1677 Westchester Dr ...

Conn Selmer, Inc

Export Processor

Elkhart, IN · On-site

At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality ... Customer Service and is responsible for receiving and processing orders for assigned territory(s ...

HELM AG

The Director of Customer Service

Tampa, FL · On-site

S. customer service operations, ensuring end-to-end excellence across the customer lifecycle. This role partners closely with all departments to deliver reliable, scalable service while driving ...

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How much do conn's customer service jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for conn's customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Conn's Customer Service Representative, and why are they important?

To thrive as a Conn's Customer Service Representative, you generally need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center software, and company-specific databases is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries or concerns. These skills are crucial for delivering excellent service, ensuring customer satisfaction, and supporting the company's reputation and growth.

What are some common challenges faced by Conn's Customer Service representatives and how are they supported in overcoming them?

Conn's Customer Service representatives often handle a high volume of inquiries, including product issues, billing questions, and delivery concerns, which can be challenging during peak periods. To support them, Conn's provides comprehensive training, access to knowledge bases, and ongoing coaching from supervisors. Team members also benefit from collaborative problem-solving, where they can escalate complex issues or seek advice from more experienced colleagues. This structure helps representatives deliver consistent, high-quality service while managing stress and workload effectively.

What is the difference between Conn'S Customer Service vs Conn'S Sales Associate?

AspectConn'S Customer ServiceConn'S Sales Associate
Primary RoleAssist customers with inquiries, returns, and supportEngage customers, promote products, and close sales
Required SkillsCustomer communication, problem-solving, product knowledgeSales techniques, product knowledge, customer engagement
Work EnvironmentCustomer service counters, call centersRetail floor, showroom
CertificationsNone typically requiredNone typically required

Conn'S Customer Service and Conn'S Sales Associate roles both operate within the retail industry, focusing on customer interaction. Customer Service roles emphasize support and problem resolution, while Sales Associate positions focus on sales and product promotion. Both roles require strong communication skills but differ in daily responsibilities and objectives.

What does a Conn's Customer Service Representative do?

A Conn's Customer Service Representative assists customers with inquiries about products, orders, deliveries, billing, and service issues. They handle phone calls, emails, and in-person visits to address customer concerns, process returns or exchanges, and resolve complaints. Representatives are also responsible for maintaining customer records and ensuring a positive customer experience. Strong communication and problem-solving skills are essential in this role.
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Conn S Customer Service jobs near you
Export Processor

Export Processor

CONN-SELMER INC

Elkhart, IN • On-site

Full-time

Posted 4 days ago

Job description

Description:

At Conn Selmer, we're passionate about music and dedicated to producing the highest-quality instruments for musicians of all skill levels. As a member of our organization, we seek candidates who possess the following values: Integrity, Excellence, Teamwork, Inclusivity, and Innovation. Please see our Conn Selmer website (www.connselmer.com) for more information about who we are.


The Export Processor will report to the Director of Customer Service and is responsible for receiving and processing orders for assigned territory(s) promptly and accurately according to policies in place, in addition to coordinating all export customer shipments from order release to departure. This role will also be responsible for generating essential shipping documents to ensure effective transportation of products to international customers and be a liaison for internal customer engagement reps, floor operators, and international logistics providers


Responsibilities:

  • Plan shipments according to customer request and product availability, maintenance within ship scheduling tools in Conn-Selmer’s ERP System
  • Support and Manage Dealer/Distributor Relationships within assigned territory. Including all claims, disputes, and inquiries.
  • Coordinates shipping efforts for export distribution with a high level of accuracy and delivery performance with high variability in workload. Exceed customer expectations.
  • Generate international shipping documents within ERP system when applicable, including CI, LOI, COO, PL, and BOL.
  • Work effectively with internal and external customers to meet shipping schedule
  • Generate all invoices the day of shipment
  • Interface with ship scheduling team and apply shipment processes
  • Assist in coordination of freight consolidation sites
  • Coordinate return shipments
  • Assist with administrative functions such as filing, coding bills and invoicing
  • Serve as back-up for Order Management Lead-Export when they are out of office
  • Comply with all Conn-Selmer policies & procedures
  • Maintain a clean and orderly work area
  • Other duties as assigned



Requirements:
  • Prior experience in a distribution environment coordinating export shipments, customs documentation, and Harmonized Codes.
  • Proficiency in computer systems such as Word, Excel, AS400 Mapics, Power Link, and D365
  • Ability to work in a fast-paced environment with a high degree of variability in work load.
  • Must have exceptional verbal and written c
    ommunication skills, and be deadline sensitive to insure highest level of customer satisfaction.
  • Ability to work in a team environment with multiple facilities and levels within the organization.
  • Requires long periods of sedentary work
  • Repetitive upper body movement-keyboard and monitor use
  • Visual and hearing acuity